CareSmartz360 Reviews & Product Details

CareSmartz360 is an AI-powered, cloud-based home care management platform designed to assist large and multi-location home care agencies in navigating complex and regulated environments. This comprehensive solution caters specifically to agencies that require robust operational control, visibility, and compliance while managing high-volume operations across various locations. With a proven track record of supporting over 1,000 home care agencies, CareSmartz360 integrates Electronic Visit Verification (EVV) across more than 45 states, boasting a 95% client satisfaction rating. The platform is particularly beneficial for agencies that handle diverse billing types, including Private Pay, Medicaid, Long-Term Care Insurance (LTCI), and Veterans Affairs. CareSmartz360 streamlines complex reimbursement workflows by offering features such as authorization utilization monitoring, automated claim validation, and Electronic Data Interchange (EDI) support. These capabilities are designed to minimize claim denials, prevent revenue leakage, and safeguard cash flow, making it an essential tool for agencies focused on financial stability and compliance. CareSmartz360 stands out by providing a fully integrated system that consolidates various operational aspects into a single platform. Users can manage point-of-care activities, enterprise scheduling, billing, payroll, accounting, HR management, reporting, customer relationship management (CRM), telephony, and caregiver training seamlessly. This integration allows agencies to oversee multiple locations and franchise operations from a unified interface, ensuring centralized governance while allowing for branch-level flexibility. The platform also features a multilingual caregiver mobile app that enhances operational efficiency through GPS-based clock-ins and clock-outs, geofencing, real-time alerts, and secure communication. For administrative teams, the Agency mobile app facilitates remote management of scheduling, approvals, and operational coordination, ensuring that visibility and control are maintained regardless of location. Leadership teams benefit from over 200 built-in reports and customizable dashboards that provide insights into utilization, compliance, revenue performance, and workforce metrics across all locations. CareSmartz360 is built on a HIPAA-compliant, SOC 2-certified architecture secured by Microsoft Azure infrastructure, ensuring a reliable system with 99.9% uptime. The platform's integration capabilities with leading payroll, accounting, tax credit, and training providers support the evolving operational needs of home care agencies. With structured onboarding, enterprise data migration, and responsive human support, CareSmartz360 facilitates a smooth transition for agencies, allowing them to focus on compliance, workforce stability, and long-term growth.

Seller

Netsmartz

Discussions

CareSmartz360 Community

Languages Supported

English, French, Korean, Russian, Spanish, Vietnamese, Chinese (Simplified)

Solution Type

Best-of-Breed

Overview by

Jess Mann (Director of Strategic Partnership)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

12 months

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User Insights

Average based on 72 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

CareSmartz360 Integrations

(13)

Integration information sourced from real user reviews.

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Frank A.

Owner/CEO

Small-Business (50 or fewer emp.)

9/10/2026

"All-in-One Home Care Platform with Helpful Training and Support"

4/5

What do you like best about CareSmartz360?

What I like most about CareSmartz360 is that it brings several important aspects of home care management into one platform. Features such as scheduling, caregiver management, billing, accounting, and client management help reduce the need to work across multiple systems.

I also appreciate the overall ease of use once you become familiar with the platform. The training resources and support team are particularly helpful when learning new features or setting up workflows. There are always areas that can be improved, especially around customization and making certain workflows even more intuitive, but overall, the combination of functionality, convenience, and ongoing support is what I value most about CareSmartz360.

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What do you dislike about CareSmartz360?

One area that could be improved is the overall simplicity of certain workflows. With the number of features available, some processes can feel a little more complicated than necessary, particularly for new users. More streamlined navigation and fewer steps for frequently performed tasks would make the platform even easier to use.

I’d also like to see greater flexibility in reporting and customization, as different agencies often have different operational requirements. Continued improvements in automation and integrations would further enhance the experience. Overall, these are opportunities to make an already feature-rich platform more efficient and user-friendly.

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What problems is CareSmartz360 solving and how is that benefiting you?

CareSmartz360 helps solve the challenge of managing multiple aspects of a home care business through different systems and manual processes. By bringing scheduling, caregiver and client management, billing, accounting, and other operational activities into one platform, it makes day-to-day management more organized and efficient.

The biggest benefit is having important information and workflows centralized in one place, which helps reduce administrative work and makes it easier to keep track of clients, caregivers, schedules, and billing activities. The platform also provides useful training and support resources, which makes it easier for teams to get up and running.

Some workflows could still be made more streamlined and customizable, particularly for agencies with more specific operational requirements.

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Imran Y.

CEO

Small-Business (50 or fewer emp.)

8/30/2026

"Highly Customizable Forms That Fit Our Agency’s Workflow"

5/5

What do you like best about CareSmartz360?

The feature I personally appreciate the most is the forms functionality. I really like having the ability to customize forms instead of being limited to a fixed set of templates. Being able to adjust forms to fit our agency’s specific workflows and documentation needs makes the software much more practical. Review collected by and hosted on G2.com.

What do you dislike about CareSmartz360?

The main area I would improve is the overall design and visual layout of the platform. Some sections could have a more modern and streamlined interface, and certain pages can feel a little busy when navigating through different options. A cleaner, more intuitive design would make an already useful platform even easier to use. Review collected by and hosted on G2.com.

What problems is CareSmartz360 solving and how is that benefiting you?

CareSmartz360 helps solve many of the challenges that come with managing a home care agency. It gives us one central platform to manage clients, caregivers, scheduling, care documentation, communication, forms, tasks, and other day-to-day operational needs.

One of the biggest benefits is having so many home care functions connected in one system. Instead of keeping information in multiple places or relying heavily on manual processes, we can manage most of our home care operations directly through CareSmartz360. The scheduling and caregiver management features are particularly helpful for keeping assignments organized and making sure the right information is available when needed.

I also really appreciate the documentation and forms capabilities. Being able to customize forms allows us to build the system around our agency’s specific processes rather than having to completely change our workflow to fit the software.

We currently use separate software for payroll, but aside from payroll, CareSmartz360 gives us the ability to run essentially the entire home care side of the business in one place. Having that centralized system saves time, keeps information organized, and makes day-to-day management much easier. Review collected by and hosted on G2.com.

Bishal B.

Administrator

Small-Business (50 or fewer emp.)

8/28/2026

"User-Friendly Platform with Strong Home Care Features"

3.5/5

What do you like best about CareSmartz360?

What I like most about CareSmartz360 is that it brings many of the day-to-day functions of a home care agency into one platform. The scheduling and caregiver management features are particularly useful, and having billing, EVV, client information, and reporting available in the same system makes it easier to manage operations without constantly switching between different tools.

I also appreciate that the platform has a good range of features while still being relatively easy to navigate once you become familiar with it. The training resources and customer support are helpful when questions come up or when we need assistance understanding a particular workflow. Overall, it provides a solid all-in-one solution for managing a home care business. Review collected by and hosted on G2.com.

What do you dislike about CareSmartz360?

There are a few areas where CareSmartz360 could be improved. Some workflows can require several steps to complete, and certain features could be more intuitive, especially for new users who are getting familiar with the system. I would also like to see more flexibility and customization in some reports and settings so agencies can better tailor the platform to their specific processes.

The platform has a broad range of functionality, so there can be a learning curve when first getting started. More streamlined navigation, clearer guidance within certain features, and additional automation would make the overall experience even better. These are mainly opportunities for improvement rather than major issues with the platform. Review collected by and hosted on G2.com.

What problems is CareSmartz360 solving and how is that benefiting you?

CareSmartz360 helps solve the challenge of managing multiple aspects of a home care agency through separate systems. Having scheduling, caregiver management, client information, billing, EVV, and reporting in one platform makes it easier to keep operations organized and reduces the need to maintain information across multiple tools.

It also helps improve visibility into day-to-day operations and makes it easier for staff to coordinate schedules, monitor services, and manage administrative tasks. The centralized approach saves time and helps reduce manual work, particularly as the agency grows and the number of clients and caregivers increases. Review collected by and hosted on G2.com.

Chimene W.

ADMINISTRATOR

Small-Business (50 or fewer emp.)

8/7/2026

"CareSmartz360 Simplifies Home Care Operations with All-in-One Tools and Great Support"

4/5

What do you like best about CareSmartz360?

What stands out most about CareSmartz360 is how it helps simplify the complexity of running a home care agency. Instead of switching between different systems, most daily tasks—from caregiver scheduling and EVV to billing and payroll—can be managed in one place. This has helped improve efficiency and reduce administrative overhead.

Another highlight is the customer support. Whenever I've needed assistance, the team has been easy to reach and genuinely invested in finding a solution rather than just closing a ticket. It's also encouraging to see the platform evolve through regular feature enhancements and updates. Review collected by and hosted on G2.com.

What do you dislike about CareSmartz360?

One aspect that could be improved is the user experience for some of the more advanced features. While the platform is comprehensive, certain settings and workflows can take a bit of time to learn, especially for new users. I'd also like to see greater flexibility in customizing reports and dashboards so agencies can access key insights more easily. Occasionally, after major feature updates, it takes a little time to adjust to the changes, but the improvements are generally worthwhile. Overall, these are relatively minor points compared to the value the platform provides. Review collected by and hosted on G2.com.

What problems is CareSmartz360 solving and how is that benefiting you?

CareSmartz360 helps eliminate the challenges of managing multiple operational processes across different systems. It centralizes scheduling, caregiver coordination, EVV, billing, payroll, and client management into a single platform, making daily operations much more organized. This has reduced manual work, improved communication across our team, and made it easier to track important information in real time. The automation features also save a considerable amount of administrative effort, allowing us to focus more on delivering quality care rather than managing paperwork. Overall, it has increased productivity while helping our agency operate more efficiently Review collected by and hosted on G2.com.

Leroy F.

Director

Small-Business (50 or fewer emp.)

8/4/2026

"All-in-One Home Care Platform That Streamlines Scheduling, EVV, Billing, and Payroll"

5/5

What do you like best about CareSmartz360?

It brings all the essential home care operations into a single platform. Scheduling, EVV, billing, payroll, caregiver management, and reporting are well integrated, reducing manual work and improving operational efficiency. The customer support team is responsive and knowledgeable, and they are proactive in resolving issues and gathering feedback for future improvements. The platform is regularly updated with new features, showing a strong commitment to continuous improvement. While some advanced reports and customization options could be more intuitive, the overall functionality and reliability make it a valuable solution for home care agencies. Review collected by and hosted on G2.com.

What do you dislike about CareSmartz360?

One area that could be improved is reporting and dashboard customization, as some reports require additional configuration to obtain the exact insights needed. Because the platform offers a wide range of features, new users may experience a slight learning curve during onboarding. The mobile experience could also be enhanced with a few additional administrative capabilities. Review collected by and hosted on G2.com.

What problems is CareSmartz360 solving and how is that benefiting you?

CareSmartz360 has helped streamline day-to-day home care operations by consolidating scheduling, EVV, billing, payroll, caregiver management, and compliance into a single platform. Instead of relying on multiple systems or manual processes, everything can be managed through a single solution, saving time, reducing administrative effort, and improving operational accuracy. Review collected by and hosted on G2.com.

Amanda R.

Administrator

Small-Business (50 or fewer emp.)

6/24/2026

"CareSmartz: Simple, Customizable Portal That’s Easy to Set Up"

4.5/5

What do you like best about CareSmartz360?

The most helpful parts of using the CareSmartz portal as an admin user is the customization that the software allows per agency. It is very simple to set up and understand. As a caregiver, I think the best features are the simplicity of the interface. Review collected by and hosted on G2.com.

What do you dislike about CareSmartz360?

There are a issues in my opinion with the master schedule and its auto-publish feature. I do wish there was a was to input tasks without needing to use one of the forms. Also, I wish form creation was a bit easier. Overall, my issues with the software are primarily scheduling related.

Additionally, I do wish the client portal was easier to access and we could have a direct link for our client's to use for login. Review collected by and hosted on G2.com.

Narad R.

CEO

Small-Business (50 or fewer emp.)

6/9/2026

"Efficient and User-Friendly Home Care Management System."

5/5

What do you like best about CareSmartz360?

User friendly. Easy to navigate and and learn easily. Review collected by and hosted on G2.com.

What do you dislike about CareSmartz360?

I like all features in the system and enjoyed working on this platform. Review collected by and hosted on G2.com.

Comfort Right A.

Admin

Small-Business (50 or fewer emp.)

6/1/2026

"Comprehensive home care software with excellent support"

5/5

What do you like best about CareSmartz360?

Great customer support. Everyone is very understanding as well. Review collected by and hosted on G2.com.

What do you dislike about CareSmartz360?

I like everything. Nothing to dislike. All is fine. Review collected by and hosted on G2.com.

MARCUS S.

Chief Executive Officer

Small-Business (50 or fewer emp.)

11/19/2025

"Revolutionized Scheduling with Seamless Features and Stellar Support"

5/5

What do you like best about CareSmartz360?

The scheduling tool – it’s an absolute game-changer. Real-time availability, drag-and-drop shifts, automatic conflict alerts, and open-shift broadcasting have eliminated scheduling headaches and dramatically reduced no-shows and overtime. Review collected by and hosted on G2.com.

What do you dislike about CareSmartz360?

Honestly, nothing comes to mind. The only tiny “dislike” was getting the whole team comfortable with all the features at the start, but their customer support was so fantastic (quick responses, screen shares, and real solutions) that it turned into a non-issue. We’re extremely happy with it. Review collected by and hosted on G2.com.

What problems is CareSmartz360 solving and how is that benefiting you?

Scheduling headaches → The smart scheduler with real-time availability, conflict alerts, and easy shift filling has ended double-bookings, missed visits, and last-minute scrambling. Overtime and no-shows have dropped dramatically.

Paperwork overload and compliance worries → EVV is seamless and always compliant, care plans stay current, and everything is stored securely in one place. Audits are now quick and painless.

Communication gaps → Caregivers, staff, and families are all on the same page through the app and family portal—no more chasing people down or mixed messages.

Support when we need it → The customer service and troubleshooting help is exceptional. Questions are answered fast, issues get fixed on the spot, and the team is genuinely patient and knowledgeable. Review collected by and hosted on G2.com.

Erin G.

Executive Director

1/4/2026

"Comprehensive, User-Friendly 'One Stop Shop'"

5/5

What do you like best about CareSmartz360?

I really like the 'one stop shop' aspect of CareSmartz360, as it incorporates all aspects of what I need from an EVV program such as payroll, billing, scheduling, reporting, and timekeeping all under one roof. The initial setup process was excellent, with comprehensive and user-friendly training led by an actual human virtually, paced comfortably over a six-week timeframe. We also use the app both for our employees and internally, and I can't think of any areas needing improvement. Review collected by and hosted on G2.com.

What do you dislike about CareSmartz360?

I cannot think of any areas that i do not like Review collected by and hosted on G2.com.