# Which critical event management (CEM) platforms support custom escalation procedures and incident workflow automation for healthcare organizations?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Healthcare systems can't run incident response off a generic template, since escalation paths change depending on the unit, the shift, and who's actually on call, which is what led me to look specifically at <a class="a a--md" elv="true" href="https://www.g2.com/categories/critical-event-management-cem-platforms">critical event management (CEM)</a> platforms built for custom escalation procedures and incident workflow automation in healthcare settings.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/d4h/reviews"><strong>D4H</strong></a>: healthcare systems running it point to real-time, customizable workflows that can be adjusted on the fly, along with incident management team coordination that helped meet high reliability organization safety standards.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/noggin/reviews"><strong>Noggin</strong></a>: no-code workflow building lets teams design their own escalation paths and dashboards without waiting on a vendor release, which shows up repeatedly in reviews as a genuine advantage over more rigid platforms.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/regroup-mass-notification/reviews"><strong>Regroup Mass Notification</strong></a>: customization deep enough that organizations moving off older notification systems describe a smooth transition without losing the specific escalation rules they'd already built up.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For anyone running this in a healthcare setting specifically, how much of the escalation logic did you end up building yourselves versus getting out of the box?</p>

##### Post Metadata
- Posted at: 12 days ago
- Author title: Marketing Executive
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;&lt;span style=&quot;background-color: transparent; color: rgb(0, 0, 0);&quot;&gt;Critical Event Management reviews on G2 for healthcare specifically treat customization as a build cost, not a checkbox feature. D4H&#39;s real-time customizable workflows, meeting high reliability organization standards, and Noggin&#39;s no-code workflow building both point to the same underlying reality: healthcare escalation logic is specific enough that a rigid, generic template simply doesn&#39;t fit, so flexibility isn&#39;t a nice-to-have here; it&#39;s the actual requirement. Regroup&#39;s smooth transition for organizations migrating off older notification systems while keeping their existing escalation rules intact is worth noting specifically, since preserving rules built up over time during a migration is a different, harder problem than building them fresh on a new platform.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;background-color: transparent; color: rgb(0, 0, 0);&quot;&gt;No-code building, removing the wait for a vendor release, is a real advantage for a healthcare organization, specifically, since escalation paths in that setting can need to change on short notice as units, shifts, or on-call rotations shift, and a vendor release cycle doesn&#39;t move at that speed. The post&#39;s own question about how much escalation logic ended up self-built versus out of the box is the right thing to weigh before choosing, since a platform with a cleaner starting template might still cost more in ongoing configuration than one that expects a healthcare team to build most of it themselves from day one.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: 11 days ago
- Author title: Marketing





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4