# What decision making software do executive assistants and operations leads at technology companies actually trust based on long-term use rather than demo-day impressions?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I'm comparing notes on which decision making tools executive assistants and operations leads at technology companies actually trust after living with them, not just what impresses in a demo. </p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Looking across the <a class="a a--md" elv="true" href="https://www.g2.com/categories/decision-making">Decision-Making category</a>, a few show up with the kind of multi-year, tech-company track record that speaks to durability.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/uservoice/reviews"><strong>UserVoice</strong></a>: A large share of its reviews comes from software and IT companies, with many describing daily use over 1 to several years to centralize and prioritize input. Long-time users do wish for stronger reporting customization and note the UI can feel dated.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/productboard/reviews"><strong>Productboard</strong></a>: Widely used by product and ops teams at tech companies, with plenty of multi-year users, to keep decisions anchored to real feedback. Reviewers who've stuck with it mention it needs consistent upkeep and can slow with very large data sets.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/airfocus-by-lucid/reviews"><strong>airfocus by Lucid</strong></a>: Common among product teams at tech firms, with users reporting one-to-three-year tenures and strong ongoing support, which is often what earns lasting trust.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/fibery/reviews"><strong>Fibery</strong></a>: Favored by technically inclined teams who value control over their workspace, with several multi-year reviewers. The trade-off they consistently name is that it takes effort to set up and maintain.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For the EAs and ops leads here at tech companies, which tool earned your trust over time, and which lost its shine once the demo glow wore off? What's the thing that kept you using it well past year one?</p>

##### Post Metadata
- Posted at: 28 days ago
- Author title: Marketing
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;UserVoice seems like the safer long-term choice for EAs and ops leads who want something dependable without constant rebuilding. What usually keeps a tool past year one is less the feature set and more consistent data quality, reliable support, and a workflow people still use without being chased.&lt;/p&gt;

##### Comment Metadata
- Posted at: 13 days ago
- Author title: Marketer





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