# BoomTown Reviews **Vendor:** Inside Real Estate **Category:** [Real Estate CRM Software](https://www.g2.com/categories/real-estate-crm) **Average Rating:** 4.7/5.0 **Total Reviews:** 588 ## About BoomTown BoomTown, the only solution that generates and manages leads. Expert lead generation, consumer websites, CRM, in-house lead qualification services, and more, in flexible packages that scale. ## BoomTown Pros & Cons **What users like:** - Users appreciate the **ease of use** of BoomTown, finding it manageable and perfect for non-tech agents. (7 reviews) - Users love the **easy lead generation** from BoomTown, enjoying its user-friendly CRM and effective management tools. (4 reviews) - Users value the **effective organization** of their database with tags, enhancing their lead management experience. (3 reviews) - Users appreciate the **efficient lead management** in BoomTown, finding it easy to convert and stay organized. (3 reviews) - Users value the **ease of access** in comparing leads to listings, appreciating its user-friendly features. (2 reviews) - Automation (2 reviews) - Client Management (2 reviews) - Customer Support (2 reviews) - Friendly (2 reviews) - Helpful (2 reviews) **What users dislike:** - Users express concern over **update issues** in BoomTown, impacting functionality and causing difficulties with outdated features. (3 reviews) - Users face **email issues** due to a hard process for including graphics and outdated technology integration challenges. (2 reviews) - Users are frustrated with **poor lead quality** , receiving fake leads like "Santa" that clutter their system. (2 reviews) - Users find the **attachment issues** with BoomTown challenging, particularly in including graphics in emails. (1 reviews) - Users find the **confusing instructions** overwhelming due to the extensive options available in BoomTown. (1 reviews) - Integration Issues (1 reviews) - Lack of Guidance (1 reviews) - Users find the **missing features** in BoomTown limiting and wish for more up-to-date technology and innovation. (1 reviews) - Users note the **outdated design** of BoomTown, seeking a more modern and user-friendly interface. (1 reviews) - Users find the **outdated technology** in BoomTown discouraging, seeking a more modern and functional design. (1 reviews) ## BoomTown Reviews ### 1. User-Friendly that keeps clients engaged **Rating:** 5.0/5.0 stars **Reviewed by:** Megan S. | Real estate agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about BoomTown?** It’s user friendly and it helps keeps my clients engaged and works as a great side kick **What do you dislike about BoomTown?** More options for property criteria. It’s too limited and clients gets upset that I’m not sending them what they are looking for. More lead systems options for instant transferring of leads. More options for boosting property uploads to social media **What problems is BoomTown solving and how is that benefiting you?** Making clients feel like I am engaging them and sending properties outs. ### 2. Integrations Fall Short, Making Business Metrics Hard to Navigate **Rating:** 1.0/5.0 stars **Reviewed by:** Joshua S. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about BoomTown?** I just liked the basic functions since it was an upgrade from my spreadsheet in terms of CRM usage. **What do you dislike about BoomTown?** Integrations weren't up to par. Difficult to navigate metrics and evaluate health of business. **What problems is BoomTown solving and how is that benefiting you?** Does keep the contacts organized and next steps clear. Appreciated the easy UI/UX. ### 3. Can never exit. They will Keep extending on Auto. **Rating:** 0.5/5.0 stars **Reviewed by:** Rollin G. | CEO / Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about BoomTown?** System use to be a great platform, then never updated and now FUB and others have outperformed them IMMENSELY. **What do you dislike about BoomTown?** They have terrible business practices, will extend you contract past your contract even if you inform them you do not permit Auto extension. They will not send you access to any of your emails or videos that have your requests. Do not trust a smooth exit with them, they will charge and avoid and to cancel will be worse time suck ever. **What problems is BoomTown solving and how is that benefiting you?** They refuse to solve, just want to keep contract and Auto withdrawal ### 4. The Best CRM and website I have ever seen **Rating:** 5.0/5.0 stars **Reviewed by:** Laura H. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about BoomTown?** All of the CRM functions and the ease of ability to see what customers are looking at in real time. The ease of updating my website **What do you dislike about BoomTown?** Nothing. It truly is the best and looking forward to BoldTrail **Recommendations to others considering BoomTown:** Do it. It will be the best thing you do this year. **What problems is BoomTown solving and how is that benefiting you?** Keeping track of all of our leads and the ease of use for our agents. ### 5. Boomtown 2024 **Rating:** 2.0/5.0 stars **Reviewed by:** Stephanie B. | Broker/agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about BoomTown?** The ease of automation once a client gets entered to staying in touch to keeping engaged with our clients **What do you dislike about BoomTown?** That when you have a bogus client lead that even if you move to trash you cannot delete them **What problems is BoomTown solving and how is that benefiting you?** Giving me more time to focus on important activities. ### 6. Great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Christina M. | B, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about BoomTown?** Ease of use- greasy back office platform. Great for lead conversion **What do you dislike about BoomTown?** Some kinks to work through in regards to search critera **Recommendations to others considering BoomTown:** Do it!! **What problems is BoomTown solving and how is that benefiting you?** Client follow up. Great real time contacts and able to see client activuty ### 7. Boom town has helped me manage clients with ease. **Rating:** 5.0/5.0 stars **Reviewed by:** Adilene J. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about BoomTown?** Very manageable CRM. Easy and engaging. It takes good care of my leads and keeps me updated on to dos **What do you dislike about BoomTown?** Nothing at this point! So far so good! Love it! **What problems is BoomTown solving and how is that benefiting you?** Na ### 8. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Office Manager/Transaction Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about BoomTown?** Love the marketplace and ability to sync with other programs! **What do you dislike about BoomTown?** Some functionality is outdated. Wish you could have admin ability to delete a lead profile. **What problems is BoomTown solving and how is that benefiting you?** None that I am aware of. ### 9. Love being organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Dani M. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about BoomTown?** Very helpful organizing my database and touch points with detailed notes! **What do you dislike about BoomTown?** Wished it had better breakdown of transactions and income earned. **What problems is BoomTown solving and how is that benefiting you?** Client touch points and follow up to-dos. ### 10. There are excellent tools in BT that should be carried forward to BoldTrail **Rating:** 2.5/5.0 stars **Reviewed by:** Melinda A. | Realtor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about BoomTown?** Hot Sheet - ease of access to compare leads to listings **What do you dislike about BoomTown?** Lack of integration with marketing tools available in BoldTrail **What problems is BoomTown solving and how is that benefiting you?** Managing contacts and their information and searches ### 11. Good lead gen **Rating:** 4.5/5.0 stars **Reviewed by:** Gregory G. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about BoomTown?** Love the website wish there was more ai tools **What do you dislike about BoomTown?** Wish they had more ai tools. Hope they add more tools **What problems is BoomTown solving and how is that benefiting you?** It helps me get more buyer leads ### 12. Great for Buyer Leads **Rating:** 3.5/5.0 stars **Reviewed by:** Anna-Marie B. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about BoomTown?** It is great quality leads and easy interface **What do you dislike about BoomTown?** Only set up for buyers and not seller lead follow ip **What problems is BoomTown solving and how is that benefiting you?** Follow up with leads ### 13. Manageable CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Cristal A. | Real estate broker, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about BoomTown?** being able to organize database with tags **What do you dislike about BoomTown?** Can be confusing with how much is on it. **What problems is BoomTown solving and how is that benefiting you?** Sending E alerts ### 14. Used for about 3 years and would hate to not have it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about BoomTown?** Daily to do list and just general tracking of opened emails to see who is engaging. **What do you dislike about BoomTown?** We used bold tail for a minute and then came back to boomtown. I wish we could still do the videos from bold tail **What problems is BoomTown solving and how is that benefiting you?** Client follow up so that people don’t fall through the cracks. ### 15. Boomtown Unite **Rating:** 4.0/5.0 stars **Reviewed by:** Mataya D. | Real estate agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about BoomTown?** I like how user friendly it is. I love the NOW wall and the details I can include on my leads. **What do you dislike about BoomTown?** Would be nice to have a chat bot on each agent’s CRM page **What problems is BoomTown solving and how is that benefiting you?** Keeping my CRM organized and stay on top of clients ### 16. Boomtown to Boldtrail back to boomtown **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about BoomTown?** It is not as complicated as Bold Trail, easier for non-tech agents. **What do you dislike about BoomTown?** Hard process to try to include a graphic in an email, have to update the code. **What problems is BoomTown solving and how is that benefiting you?** Stating in touch with leads ### 17. Solid foundation but needs updates and some new tech **Rating:** 4.0/5.0 stars **Reviewed by:** Scott C. | Lead buyers agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about BoomTown?** Simple to use and teach to new agents on team **What do you dislike about BoomTown?** Lack of improvement in functional processes. Spell check **What problems is BoomTown solving and how is that benefiting you?** Keeping my team and support on task ### 18. Love the BoomTown CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about BoomTown?** I love the network of brokerages and the support we receive. **What do you dislike about BoomTown?** That it’s not being innovated on any longer; there’re for needing to make a switch to another tech stack that agents may not feel comfortable with. **What problems is BoomTown solving and how is that benefiting you?** Lead generation, Lead follow up, provides closings. ### 19. Easy to move around **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about BoomTown?** I like that you can receive leads and their information just from then logging on and looking at pictures **What do you dislike about BoomTown?** Receiving leads that aren’t real. “Santa” **What problems is BoomTown solving and how is that benefiting you?** Giving my agents new leads and new contacts ### 20. Martha’s Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about BoomTown?** The profiles and navigation! Tags, drip plans, templates! **What do you dislike about BoomTown?** No more innovation - We love the ease of use! **What problems is BoomTown solving and how is that benefiting you?** Communication with clients ### 21. CRM is painfully slow **Rating:** 0.0/5.0 stars **Reviewed by:** T D. | Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about BoomTown?** The tracking of client activity is nice but most CRMs do this well. **What do you dislike about BoomTown?** The backend (CRM) is painfully slow. They prevent client emails from hitting your email inbox and only let them hit the CRM inbox, the CRM inbox is very buggy and often wont dislpay links the clients try and send. At the time of writting this review Boomtown has been down and completly unuseable for two days. Unable to connect with clients via email as boomtown hijacks all their emails to put into the CRM, which has been unuseable for two days now... I have used other similar products and they do not prevent your emails from hitting your inbox and it does not effect "deliverablitly rates" Their are much better products out there. **What problems is BoomTown solving and how is that benefiting you?** I only use them because I have to.... **Official Response from Mary Owen:** > Hi T D.! We apologize for the inconvenience you have experienced with our CRM. We are constantly working to improve the speed and functionality of our platform. We appreciate your feedback and will use it to make necessary enhancements. If you'd like to expand on that, we’d love to hear from you at support@insiderealestate.com. Best, Mary Caroline ### 22. Great system for great results! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about BoomTown?** I like the lead tracking aspect the most. I feel like I can see what marketing is working the best what needs more improvement. **What do you dislike about BoomTown?** Honestly, the cost. I understand it, but I'll always want something to be more affordable. **What problems is BoomTown solving and how is that benefiting you?** It is solving where my lead generation is coming from and also making it much easier to follow up with potential prospects. ### 23. Amazing CRM system! :) **Rating:** 5.0/5.0 stars **Reviewed by:** Santa M. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2024 **What do you like best about BoomTown?** Love the organization of this lead system. Easy to use and love making email templates that are more personalized. **What do you dislike about BoomTown?** Would like to see a better updated modern design. I feel the overall system looks old. Have a dashboard with a summary of to do's, past dues and total of leads in a birds eye view, would be better. **What problems is BoomTown solving and how is that benefiting you?** Love organization and Boomtown solves that challenge! :) **Official Response from Mary Owen:** > Santa, thank you so much for taking the time to leave us a review! We appreciate you and your support! Best, Mary Caroline ### 24. Boomer for 5 years **Rating:** 4.5/5.0 stars **Reviewed by:** Billie Ann F. | Broker/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about BoomTown?** BT is full service! I enjoy a smart CRM with drips that pause when a lead raises their hand. And the PPC lead campaign is a must for both agent recruitment and retention. **What do you dislike about BoomTown?** Not being able to merge or delete leads. I don't like that I can't custom create reports like I can in Brokermint. **What problems is BoomTown solving and how is that benefiting you?** I use the categories to train and transfer leads. It's a true accountability tool. **Official Response from Mary Owen:** > Billie Ann, thank you for sharing your positive experience with BoomTown! We're glad to hear that you find our CRM and PPC lead campaign valuable for agent recruitment and retention. Best, Mary Caroline ### 25. Great for new agents too **Rating:** 4.5/5.0 stars **Reviewed by:** Tim P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about BoomTown?** Transitioning for FT corporate was challenging but the ease and accessibility of BoomTown using both the app and website made it so much easier to plan my time and keep up with clients! **What do you dislike about BoomTown?** I didn't understand well the way in which the drips and alerts work **What problems is BoomTown solving and how is that benefiting you?** Helping me organize my lead follow-up to be more efficient **Official Response from Mary Owen:** > Tim, thank you for sharing your positive experience with BoomTown! We're thrilled to hear that our app and website have made it easier for you to plan your time and keep up with clients. We understand that the drips and alerts features can be confusing, and we're here to help. Please reach out to our support team for assistance in understanding these features better. Best, Mary Caroline ### 26. Patience is the key **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about BoomTown?** I like their CRM. I like the ability to take notes, catagorize each lead. If they've filled out the full form...which is 50/50, then you know their timeframe, if they have a house to sell, and if they have been pre-approved or if they are a cash buyer. You can set up tasks to do automatically and/or manually. You get notificed everytime they look at any properties. Even if they don't respond to you through any communication, if you set them up on an alert based on the homes they are looking at they will generally begin to open your emails up and start looking. Despite a lot of really low budget leads, every once in a while you get a good one or even a great one. They provide training for you to use their system. It's a great system to use. I use it daily as I set up tasks all I have to do is log on and it tells me who I need to reach out to and what I want to focus on. I probably haven't used it as often as I should but customer support is readily available. **What do you dislike about BoomTown?** Half of the leads are no good. A lot of fake names, numbers, and emails. Very few leads want to buy right away. A lot of leads with budgets so low that there is literally nothing out there for them to buy in the Central Ohio market. **What problems is BoomTown solving and how is that benefiting you?** The CRM is awesome for organizing and setting up tasks. I just log in each day and the tasks that I have input show up whether I scheduled it the day before or 3 months before. It will send out automatic touches for me. That way I don't have to try and keep up with leads that aren't very promising, but I'm not ignoring them either. I can take extensive notes right there under the leads name and contact information. What they are looking for, price, location, etc. I can add to or change the notes as we continue to communicate. I can set them up on BoomTown rather than having to go to the MLS if I don't want to. ### 27. Boomtown is an AMAZING CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Holly A. | Agent and Mentor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about BoomTown?** Boomtowns CRM has been an amazing database to use and keep up with my leads. **What do you dislike about BoomTown?** I would love to see more detailed analytics and reporting **What problems is BoomTown solving and how is that benefiting you?** Property boost within BT makes my social media marketing a breeze, on top of my google leads **Official Response from Mary Owen:** > Holly, thank you for your feedback! We are constantly working on improving our analytics and reporting to provide more detailed insights. We appreciate you. Best, Mary Caroline ### 28. Boomtown Rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Shea W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about BoomTown?** I love everything about this platform. The customer support is top notch. **What do you dislike about BoomTown?** So much to learn. But education is also top notch **What problems is BoomTown solving and how is that benefiting you?** The past few weeks have been challenging but I think they have learned alot from thie issue **Official Response from Mary Owen:** > Shea, we're thrilled to hear that you love everything about our platform and that our customer support has met your expectations! Best, Mary Caroline ### 29. Finding success in tough market **Rating:** 4.5/5.0 stars **Reviewed by:** Scott C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about BoomTown?** Boomtocontinues to strive for excellence in the customer experience for both the agents and clients. **What do you dislike about BoomTown?** The one downside is the ability within the app to a few features **What problems is BoomTown solving and how is that benefiting you?** Stability within the platform **Official Response from Mary Owen:** > Scott, we're thrilled to hear that you appreciate our commitment to excellence in customer experience. We're constantly working to improve our solutions and add new features, so stay tuned for updates! Best, Mary Caroline ### 30. Simplicity of operation **Rating:** 5.0/5.0 stars **Reviewed by:** Randie H. | Administrator/Client Care Coordinator/Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about BoomTown?** I value the simplicity involved in adding individuals. It's truly fantastic that my database is portable, accompanying me on my journeys. The capability to establish automated searches is truly impressive. Additionally, the smart drip plans provide significant assistance. **What do you dislike about BoomTown?** There are a couple of shortcomings that I believe they are addressing. Among these is the capability to search through the notes that have been input for an individual, which is a significant concern. Additionally, I wish to have a simplified process for attaching documents to a profile. Lastly, it would be advantageous if they could either utilize my personal cell number for my Boomtown number or permit me to make calls while displaying that number. It appears that people find it inconvenient to have to save multiple numbers. **What problems is BoomTown solving and how is that benefiting you?** Currently, Boomtown is in the process of resolving the issue of connecting my transaction management to my profile. Interestingly, this feature functions flawlessly for everyone else in my office, but unfortunately, it seems to be encountering difficulties when it comes to my profile. ### 31. Boomtown success **Rating:** 5.0/5.0 stars **Reviewed by:** Aminta G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about BoomTown?** It's easy to use, had great results with leads **What do you dislike about BoomTown?** We just had a glitch but hopefully will be resolved soon **What problems is BoomTown solving and how is that benefiting you?** Getting leads more efficiently **Official Response from Mary Owen:** > Aminta, we're glad to hear that you find BoomTown easy to use and that you've had great results with leads. We apologize for the glitch you experienced and our team is working to resolve it as soon as possible. Thank you for your patience. Best, Mary Caroline ### 32. Could not work without this CRM! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about BoomTown?** I love the total integration with my client search activity!! **What do you dislike about BoomTown?** I wish I could print my entire customer file...including email activity...which is what our state's Real Estate Commission requires in the event of an inquiry. **What problems is BoomTown solving and how is that benefiting you?** CRM makes it possible to connect with clients in meaningful ways: text, video, email, with listing alerts and with campaigns **Official Response from Mary Owen:** > We're thrilled to hear that you love the total integration with your client search activity! We appreciate your feedback about printing the entire customer file, including email activity, and will definitely take that into consideration for future improvements. Thank you for sharing how BoomTown is benefiting you in connecting with clients in meaningful ways! Best, Mary Caroline ### 33. If just all CRM were like boomtown, selling would be a lot easier **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo T. | ISA - Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about BoomTown?** the flow with the leads is impecable, everything is recorded with timestamps, there's a lot of information that you can filter, prioritize, assest. super friendly and no need to downoad any app **What do you dislike about BoomTown?** is not my personal case but I have heard coworkers saying that comsumes a lot of ROM. Also, it opens a lot of new windows which consumes a lot of space. but I am learning to handle **What problems is BoomTown solving and how is that benefiting you?** Managing 10k+ leads on this CRM is very easy, record and activities made by the leads on the listings, help them filter listings and contacts made by phone, texts and emails. I have worked with other CRMs for different sectors but this one is above many. STRONGLY RECOMMENDED ### 34. Great for leads **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie W. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about BoomTown?** I've gotten plenty of leads with BT. I love the ease of the CRM and the reminders. Everything can be logged making it super easy to keep track of everyone . So far, I'm happy with it! **What do you dislike about BoomTown?** My only dislike it a lot of texts sent directly thru the app go to the leads spam. Not sure if it's the carrier or the lead prompting it to spam. Sometimes I can rewrite it, wording a little different and it will go thru. **What problems is BoomTown solving and how is that benefiting you?** BT helps me to stay organized and allows me to track all conversation and activity from each lead making it super easy to refer back to notes, prior conversations, etc. ### 35. Confusing to start out but support is great. **Rating:** 4.0/5.0 stars **Reviewed by:** Suzy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about BoomTown?** The ability to start a website quickly and easily. Integration is fabulous **What do you dislike about BoomTown?** Confusing to get started. But the support is great and easily accessible. **What problems is BoomTown solving and how is that benefiting you?** Listing integration to website. Lead generation and pipeline management **Official Response from Mary Owen:** > Suzy, thank you for sharing your experience! We're happy to hear that our platform is helping with listing integration, lead generation, and pipeline management. We're continuously striving to enhance our user experience, and your feedback is valuable to us. Best, Mary Caroline ### 36. amazing! Changed our business for the better! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about BoomTown?** Client management! It has absolutely changed the way we interact with clients! **What do you dislike about BoomTown?** Wordpress is a little outdated. Wished the tech was a little more up to date **What problems is BoomTown solving and how is that benefiting you?** Holding team and agents accountable **Official Response from Mary Owen:** > Ashley, we're thrilled to hear that BoomTown has had such a positive impact on your business! Our client management tools are designed to revolutionize the way you interact with clients, and we're glad to hear that it's making a difference for you. We appreciate your feedback about the Wordpress platform. Thank you for sharing your experience with us! Best, Mary Caroline ### 37. Boomtown Review **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about BoomTown?** At this point, really unhappy with Boomtown. **What do you dislike about BoomTown?** Lost a lot of business this past month due to Boomtown system not working for weeks. Pretty unheard of nowadays that it took so long for the service to come back up and get fixed. **Recommendations to others considering BoomTown:** Watch the tutorials of how to use it so you can make the most of it **What problems is BoomTown solving and how is that benefiting you?** N/A ### 38. Love it **Rating:** 4.5/5.0 stars **Reviewed by:** Shelby E. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about BoomTown?** Helps me stay organized and on top of things. **What do you dislike about BoomTown?** There is nothign I dislike as of now.... **What problems is BoomTown solving and how is that benefiting you?** Staying organized. **Official Response from Mary Owen:** > Shelby, it's great to hear that BoomTown is solving the problem of staying organized for you. We appreciate your support and hope to continue providing value to you. Best, Mary Caroline ### 39. Boomtown is extremely helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Miah S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about BoomTown?** All the information and different tools available. **What do you dislike about BoomTown?** I haven't foundanything that I dislike yet. **What problems is BoomTown solving and how is that benefiting you?** All leads in one area **Official Response from Mary Owen:** > Miah, we're glad to hear that you find our platform helpful and that you appreciate the variety of tools and information available. If you ever have any questions or need assistance, feel free to reach out to our support team. Best, Mary Caroline ### 40. Very positive experience **Rating:** 4.5/5.0 stars **Reviewed by:** Woody M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about BoomTown?** BoomTown has been great for me! I love the various features and it helps me track who I need to contact on a daily basis and see what properties my clients have been viewing online. **What do you dislike about BoomTown?** The app still needs a LOT of work. It lags behind the desktop version for client activity. **What problems is BoomTown solving and how is that benefiting you?** Just keeping all of our clients organized in one place and being able to see what properties they are interested in on a daily basis. ### 41. Boomtown is my secret sauce!! **Rating:** 5.0/5.0 stars **Reviewed by:** Whit J. | Licensed Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about BoomTown?** I really enjoy the ease of maneuverability through the application to be able to update both my contacts, prospective leads and merge like accounts when I can identify that. I either have a duplicate or a spouse of a lead where I can stream on the communications for them both. The plug-in and API connections that allow me to utilize bonbon videos inside of my communication and incorporate them into my smart drip plans has allowed me to create different content to provide to my prospects. **What do you dislike about BoomTown?** I don't love that when I'm mass import contacts, I can't have all of those contacts saved to a certain tag. Whether it be an event that I work or a line of contacts that I have collected through a previous employment, hosting an event or something along, those lines creates more work on the back end of having to go back through and manually add those tags. **What problems is BoomTown solving and how is that benefiting you?** Boomtown is allowing me to stay top of mind if people who are interested in the information and products/ services that I'm offering. It allows me to lean in to the opportunity that could be even if my clients aren't responding by identifying if they're opening my emails blocking or asking to be removed from communications. ### 42. Multi tasking **Rating:** 3.0/5.0 stars **Reviewed by:** Kristie H. | Realtor/Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2023 **What do you like best about BoomTown?** Boomtown allows you to stay in front of your clients/sphere much easier. Texting/emailing/drips and e alerts are extremely helpful. **What do you dislike about BoomTown?** Downside would be it's pretty expensive. Especially when you could use much cheaper programs to do very similar, but not ALL of the things. Also, the customer support isn't what it use to be. It's definitely got me checking other options. You could spend less than 1/10th the money using 2 different systems and get results. It's a matter of convenience/discipline and with the large delays now with new listings getting out it's likely to be more cost effective, efficient, and a better ROI to use another CRM. **What problems is BoomTown solving and how is that benefiting you?** Helps me to multi task and not "forget" anyone. The benefits would be it's convenient. Yes, I am more productive, but also waying options on pricing. I checked my ROI on BT last year and the ROI at this point isn't justified. ### 43. Boomtown gives me everything I need to manage my customer database and one user-friendly app **Rating:** 5.0/5.0 stars **Reviewed by:** Randi C. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about BoomTown?** Most of all, I love that everything I need to manage my customers is in one place from the website to tracking customer activity and contact with my customers as well as allowing me to take notes as if I had my own call center. **What do you dislike about BoomTown?** boomtown would be awesome if it offered a sign in option for open houses that would auto import leads when they sign in. boomscientists could create more seller, fsbo drips, most of the drips are buyer heavy. **What problems is BoomTown solving and how is that benefiting you?** Boomtown gives me a place to keep up with all of my leads my current clients and also guides me through the transactions allowing me to set to do tasks, smart drip email campaigns as well as automatically following up with customers for me and tracking their activities so I never miss an opportunity to reach back out whenever they become active on my website again ### 44. BoomTown is King **Rating:** 5.0/5.0 stars **Reviewed by:** Landon B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about BoomTown?** BoomTown is an incredible platform that accomplishes everything that I need it to do. I also love that it is an ever-changing platform that keeps up to date with the current market and trends. It has helped me nurture so many potential clients! **What do you dislike about BoomTown?** It is very expensive. I would love to have my own BoomTown account so that I wouldn't have to keep sharing a website with my team. I care a lot about what my website looks like and just don't have the flexibility to do what I would want to do on a team platform. **What problems is BoomTown solving and how is that benefiting you?** BoomTown's CRM and website integration is a fantastic way to nurture clients continuously. I find it much more user-friendly and analytical compared to sending listings via the MLS. The app integration is great too! ### 45. Boomtown review **Rating:** 5.0/5.0 stars **Reviewed by:** Judy F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about BoomTown?** Boomtown has helped me stay organized. Keeping notes on each client always prepares me for the many phone/text/email encounters I conduct on the daily. Boomtown works behind the scenes for me so I don't have to take the time doing tedious administrative work. With Boomtown's expertly timed client outreach system, I can divert my focus to the important stuff. **What do you dislike about BoomTown?** It was overwhelming at first. BUT, Boomtown's training sessions put me on track and now I master the system. I like that Boomtown reps are always on hand to answer questions, as needed. **What problems is BoomTown solving and how is that benefiting you?** Customer communication! Without Boomtown, there's noway I would keep client profiles so tidy. Now, I don't miss a thing! Clients are coming back to my website and I'm engaging more prospects. ### 46. Patricia's opinion **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about BoomTown?** Keeps track of your contact information and it's readily available. **What do you dislike about BoomTown?** The smart drips. And now my broker is doing the shark tank 2 days per week and I'm hardly getting any leads on regular program and have yet to get a lead through shark tank **Recommendations to others considering BoomTown:** Be patient. Listen to the help topics. Ask questions with your admin. **What problems is BoomTown solving and how is that benefiting you?** I'm solving day planning and organization. ### 47. Easy, Simple, Always Handy **Rating:** 4.5/5.0 stars **Reviewed by:** Sheridan F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about BoomTown?** Boomtown is always handy. All my leads are there without me having to stress. Updates are significant to know where my clients are in their homebuying process. Compared to other real estate apps this is the best **What do you dislike about BoomTown?** I wish I could search for details in the off chance that I do not remember their name. Finding the few that are all looking in a particular area or for house style would be easy when I find a house and can mass send. **What problems is BoomTown solving and how is that benefiting you?** I don't know what problems that have solved or what they have changed but there have been a decent amount of amazing ness. I love being able to change the status of where I am with the contact ### 48. The best real estate CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Anne-Stuart H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about BoomTown?** Boomtown's platform is like no other CRM and lead gen system out there. It takes the guesswork out of who to follow up with and when. It is easy to learn and use so your agents can hit the ground running once it's implemented. **What do you dislike about BoomTown?** All of the good outweighs the "bad". There is some functionality that could be more configurable but the value of Boomtown lies within the automated follow up, lead gen and the CRM functions. **What problems is BoomTown solving and how is that benefiting you?** Boomtown generates a very steady flow of leads for our agents to nurture and build our business. The platform automates communication which creates multiple efficiencies. ### 49. Total Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about BoomTown?** In a market that's changing daily, BoomTown has set my business to have an incredible position to win new clients and set myself apart from my competititon in the area. **What do you dislike about BoomTown?** The only downside is that while the concierge is nice in that they'll be able to reach out to clients 24/7 when they come in, that they aren't fully flexible in their communication as I would like them to be. **What problems is BoomTown solving and how is that benefiting you?** Helping to capture new client info in real time as they search for homes in the area and are able to connect me with them and track their long term progress easily. ### 50. CRM that is worth your time **Rating:** 4.5/5.0 stars **Reviewed by:** Kyla P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about BoomTown?** I value the time saving drips and e-alerts that once you create and start you can let it do the rest of the work. It saves a lot of time and work. It is pretty user friendly once you know the steps. Good training and support. **What do you dislike about BoomTown?** I like the different templates set up for drips but would appreciate more to choose from for both email and text options. I have noticed that some users come in twice even though they have the same number and email associated with them which makes it tough to keep leads separated. **What problems is BoomTown solving and how is that benefiting you?** It is a significant time management solver. It allows me to focus on other real estate functions that would be limited if I couldn't focus this extra time on them. - [View BoomTown pricing details and edition comparison](https://www.g2.com/products/boomtown/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+07%3A15%3A41+-0500&secure%5Bsession_id%5D=8d5fb9d1-0108-4c00-bf62-da69c1215209&secure%5Btoken%5D=59e5845903746fd4d1cbed5dda0b083350058610013bb2645990b103f38db37d&format=llm_user) ## BoomTown Features **Administrative** - E-Signature Capabilities - Document Management - Contact Management **Relationship Management** - Lead Generation - Social Media Integration - CRM Integration **Client Management** - Lead Scoring - Contact Management - Lead Generation **Operational** - Contract Management - Communication Tools - Transaction Management - Mobile App - Opportunity Tracking - Agent Monitoring **Presentation** - Website Builder - MLS Integration - SEO Strategization - IDX Website **Task Management** - Marketing Automation - Document Management - Third-Party Integration **Platform Features** - Contact & Account Management - Opportunity & Pipeline Management - Task / Activity Management - Listing Management - Email Marketing - Transaction Management - Lead Management - CMA Management - Forecasting & Reporting - Dashboards **Platform Branding** - Operability - Brand Management **Platform Content** - Social Media Management - Communication Management - Website Management - Campaign Building **Agentic AI - Real Estate CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Natural Language Interaction - Decision Making **Platform Additional Functionality** - Reporting **Platform Integrations** - Integration with Real Estate CRM - Integration with Virtual Tour - Integration with Real Estate Activities Management ## Top BoomTown Alternatives - [Brivity](https://www.g2.com/products/brivity/reviews) - 4.2/5.0 (43 reviews) - [Lofty](https://www.g2.com/products/lofty-lofty/reviews) - 4.3/5.0 (395 reviews) - [IXACT Contact Real Estate CRM](https://www.g2.com/products/ixact-contact-real-estate-crm/reviews) - 4.5/5.0 (260 reviews)