--- title: 8x8 Work Reviews meta_title: '8x8 Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 932 reviews by the users' company size, role or industry to find out how 8x8 Work works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 932 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # 8x8 Work Reviews **Vendor:** 8x8 **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 932 ## About 8x8 Work 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. ## 8x8 Work Pros & Cons **What users like:** - Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. (110 reviews) - Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. (60 reviews) - Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. (55 reviews) - Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. (45 reviews) - Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. (36 reviews) - Simple (32 reviews) - Communication (30 reviews) - Intuitive (30 reviews) - Helpful (29 reviews) - Easy Integration (28 reviews) **What users dislike:** - Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. (25 reviews) - Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. (22 reviews) - Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. (19 reviews) - Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. (18 reviews) - Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. (17 reviews) - Users frequently face **call issues** with 8x8 Work, including missed rings and delayed messaging, complicating communication. (16 reviews) - Users report **glitches** in video conferencing and notifications, detracting from the overall experience of 8x8 Work. (16 reviews) - Users struggle with the **lack of intuitiveness** of 8x8 Work, requiring additional training to navigate effectively. (16 reviews) - Missing Features (16 reviews) - Missing Functionality (15 reviews) ## 8x8 Work Reviews ### 1. Excellent one stop shop collaborative product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2021 **Describe the project or task 8x8 Work helped with:** 8x8 is our main phone system which we use for crucial business functions such as sales team, call centre and other helplines. We also use it as a collaborative Video Conferencing solution. **What do you like best about 8x8 Work?** The flexibility of the VO platform and routing of phone numbers, ring groups and call queues. **What do you dislike about 8x8 Work?** The soft clients call quality can be sporadic unless you have a next generation firewall where you can prioritise soft clients traffic at application level. **Recommendations to others considering 8x8 Work:** Use with a reliable 8x8 partner to ensure you have the support required on a daily basis. **What problems is 8x8 Work solving and how is that benefiting you?** Cloud based phone system for high availability and highly flexible solution with VC capabilities. ### 2. service is good - my account manager is great - Richard Al **Rating:** 5.0/5.0 stars **Reviewed by:** Jason W. | VP Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about 8x8 Work?** Easy to get help when needed weird that you need more characters for this space **What do you dislike about 8x8 Work?** Nothing - its basic like what I need - don's like this survey and having to write more for it to accept my feedback **What problems is 8x8 Work solving and how is that benefiting you?** It's our business phone - so kinda important to run a business with LOL **Official Response from Jeremiah Mercado:** > Hi Jason! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 3. Works great is convenient if you're on the GO. **Rating:** 4.5/5.0 stars **Reviewed by:** Patrice J. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2021 **What do you like best about 8x8 Work?** This app is super easy to use. I will always love the fact that an app is FREE. It's another bonus when something is FREE and still fully functioning. I love the featurs that are offered as well. **What do you dislike about 8x8 Work?** Anyone has access to it. I got placed into a wrong meeting and was so confused. The people were speaking in a different language. I dont like how they make it hard to reach out to the developers for help with the app. **Recommendations to others considering 8x8 Work:** This is an excellent app if you don't want to consider zoom. I would recommend only using this app on a desktop because if you are using an iPad, it would only look normal in landscape mode. **What problems is 8x8 Work solving and how is that benefiting you?** The amount of people you can have during a meeting is good. 100 people is a reasonable amount for a person to facilitate a meeting. The quality of the volume when people are talking is great. I know zoom seems to mess up when everyone is showing their video. ### 4. Best Pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie H. | Brand Storyteller, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2022 **Describe the project or task 8x8 Work helped with:** We previously had physical phones in the office. It's nice answering work calls while on the road or out of the office. The extra features are also a bonus. **What do you like best about 8x8 Work?** I really like the recording feature. It's helpful to reference past calls if needed. I wish there was an easier way to trigger this feature but I haven't used it for very long yet. **What do you dislike about 8x8 Work?** Changing your status is hard to remember. It would be nice to have a pop up reminder to change your status when closing the program on your computer. It's not fun getting a phone call while you're off work. **What problems is 8x8 Work solving and how is that benefiting you?** Previously we were unable to transfer calls to other people in the office. The video call feature is also helpful internally. The switch to 8x8 has saved all of us a lot of time. ### 5. 8X8 Texting Capability **Rating:** 5.0/5.0 stars **Reviewed by:** George H. | Senior Recruiter on Behalf of Truist, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about 8x8 Work?** This softphone for laptop and mobile has the ability to text, voicemail from both, and the setup and learn was less than 20 mins. **What do you dislike about 8x8 Work?** It had everything I needed, I'm sorry I didn't discover this sooner. **Recommendations to others considering 8x8 Work:** Don't delay in your purchase, it will make your work so much easier and on your work schedule. You can program your availability into the phone. **What problems is 8x8 Work solving and how is that benefiting you?** The texting capability. I can type faster on a laptop than I can from my cell phone. **Official Response from Jeremiah Mercado:** > Hi George! Thank you for the feedback! Have a great day! ### 6. Happy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about 8x8 Work?** Like 8x8 work app, it's straight forward and easy to you... Admin portal could be confusing initially but once you get to know where things are and you get used to it ... it's not bad **What do you dislike about 8x8 Work?** Customer support could take forever and their support chat is really slow... I prefer to call the 800 support line to talk to somebody I would say overall it's ok but could be better **What problems is 8x8 Work solving and how is that benefiting you?** Don't know how to answer this question... but generally speaking... 8x8 has too many options and it could be confusing but once you get to know it and use it it will be fine **Official Response from Jeremiah Mercado:** > We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 7. Quality Assurance and Training Supervisor for 24/7 Call center **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla S. | Resource Specialist/Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about 8x8 Work?** The ability to review old call logs. They include video of the agents screens as well! **What do you dislike about 8x8 Work?** I have not found anything useless or problematic yet! **Recommendations to others considering 8x8 Work:** Use this platform for quality assurance and to accept calls from the contact center agent! **What problems is 8x8 Work solving and how is that benefiting you?** With the ability to easily review and create data reports. **Official Response from Jeremiah Mercado:** > Hi Kayla! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 8. My experience **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about 8x8 Work?** Having the app on my phone and being able to answer it anywhere is a good feature when it works properly. Also having it on my computer is good to have when I'm in a private location. **What do you dislike about 8x8 Work?** I don't really like it because we've been having lots of issues with reception even with a strong signal, hardware becoming unresponsive, the setup, the number of passwords needed. **What problems is 8x8 Work solving and how is that benefiting you?** We've had lots of equipment issues and some of them haven't been resolved and we've spent hours on the phone with customer support. We've also had a bad experience all the around with the fax feature. Both sending and receiving. **Official Response from Jeremiah Mercado:** > Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at reviews@8x8.com. Thank you. ### 9. 8x8 is the Best VOIP Solution for your business! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **Describe the project or task 8x8 Work helped with:** 8x8 is the solution we picked for a VOIP phone service. We use all aspects of it as well. We have desk "hard" phones, softphones using the 8x8 Work app on the PC, and even the mobile app on iPhones specifically. We can connect our entire workforce and have a convenient directory that's easy to browse so you can connect with everyone. **What do you like best about 8x8 Work?** I like the ease of use as it's a program and service that I feel everyone can use. I'm in IT, so these things come easy to me. Some users are not very computer literate and can use the 8x8 Work application and the traditional desk phones with ease. It works with the Polycom handsets we have and seamlessly transfers the calls from the Work app to the handset or vice versa. I also like the training videos that 8x8 has to offer. They are a great resource that I can refer end users to in order to get the help that they need. I'm able to help people help themselves which is very important to me. **What do you dislike about 8x8 Work?** The only thing that I dislike about 8x8 is how the Polycom handset talks to the 8x8 software. If I look at my desk phone it's currently displaying 55 missed calls. This is simply not the case. I have the 8x8 mobile app on my iPhone, and I answer most of the calls there. For every call that I answer via the mobile app, it counts as a missed call on my desk phone, even if it's answered immediately. **Recommendations to others considering 8x8 Work:** There are many providers of VOIP solutions today. 8x8 is one of the best ones out there; they provide excellent value for the money you spend. The integrations they have on the PC and mobile app work amazingly well. I would give them a chance you will find that they like it and the support is always on time and fast. The apps are updated regularly, too which is vitally important. **What problems is 8x8 Work solving and how is that benefiting you?** We solved the problem of not having a unified communications solution. Before, we had a typical phone system that was stand-alone and didn't have any integration at all into the cell phones or PC's. This integration s very important and a great benefit. You can answer and take calls via any method, and the mobile app lets you do it away from your desk. Gone are the days of having to forward your desk phone while your away. I just answer the calls as they come on my cell phone via the 8x8 mobile app. ### 10. 8x8 Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ashlee M. | Quality Assurance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2022 **What do you like best about 8x8 Work?** Using the post call survey and the site is very user friendly. **What do you dislike about 8x8 Work?** There are a lot of updates, which causes frequent restarting of the 8x8 app and computer. Try and combine more updates together rather than many separately. **What problems is 8x8 Work solving and how is that benefiting you?** I love the post call survey feature that we get to use for our Contact Center. **Official Response from Jeremiah Mercado:** > Hi Ashlee! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 11. Extremely satisfied customer **Rating:** 5.0/5.0 stars **Reviewed by:** Corina G. | Agency Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about 8x8 Work?** I like the flexibility of being able to access my 8x8 on any desktop, any phone, and still have a physical device. **What do you dislike about 8x8 Work?** I'm still figuring out how to properly forward calls from an extension that is no longer in use but continues to get inbound calls. **Recommendations to others considering 8x8 Work:** Get it! The product is excellent and helps the team service, sell, and stay connected. **What problems is 8x8 Work solving and how is that benefiting you?** I can coach my team based on the calls they service and properly coach my sales team on their follow up process when making outbound calls. **Official Response from Jeremiah Mercado:** > Hi Corina! We are incredibly grateful that you took the time out to leave us a 5-Star review. Have a great day! ### 12. Best for vedio conferencing and meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish K. | Senior digital marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about 8x8 Work?** It is easy to use, and can be accessed by any device like phone, tablet, laptop, desktop. The best part is that there is a feature available in it which you can use to blur your background or add a photo to your background easily. Provides a good audio and video quality. **What do you dislike about 8x8 Work?** There is nothing that I dislike about it, as i am using it almost daily for vedio conferencing in my company, and my experience is good in using it. **Recommendations to others considering 8x8 Work:** If you are looking for a video conferencing or meeting application for your company with good audio and vedio qaulity than it is is perfect for you. It is user friendly and and will be beneficial for your company. **What problems is 8x8 Work solving and how is that benefiting you?** The most important benefit of using it is that multiple attendees in the meeting can share their screen at same time. It allows you to record video, audio, screen you can share it to your teammates or colleagues for future use. It helped me a lot for conducting video conferences in my organization, specially in this pendamic situation when every one is working from their home. ### 13. Decent product, bad customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about 8x8 Work?** Pricing is good, customization of IVR script is more complex than others and allows for specific scenarios **What do you dislike about 8x8 Work?** The IVR script builder is missing basic QOL changes and troubleshooting falls on the end user because their engineers seem unfamiliar with their own platform. **What problems is 8x8 Work solving and how is that benefiting you?** Need an inbound VOIP **Official Response from Jeremiah Mercado:** > Hi! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 14. Very flexible program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about 8x8 Work?** Allows you to handle calls from your system, your phone, or your computer. **What do you dislike about 8x8 Work?** The dashboard is weak. Needs constant refreshing. Does not display who is available only those that are on calls. **What problems is 8x8 Work solving and how is that benefiting you?** Great for working remotely. You can easily transfer calls to any person anywhere. **Official Response from Jeremiah Mercado:** > We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 15. VOIP Phones **Rating:** 3.5/5.0 stars **Reviewed by:** Christina S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about 8x8 Work?** The transfer features making sending calls to other coworkers very convenient. **What do you dislike about 8x8 Work?** The phones being internet based because when the internet goes down we lose service or if the internet is wonky, our calls can be spotty. **What problems is 8x8 Work solving and how is that benefiting you?** It is a bit cheaper than having to pay for numerous land linds from another phone provider. I like the benefit of leasing the equipment. **Official Response from Jeremiah Mercado:** > We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 16. 8x8 Meet review **Rating:** 4.0/5.0 stars **Reviewed by:** Christoffer Alexander E. | Makreting., Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about 8x8 Work?** I like that I can talk to my pals and do other things that need speaking. It's also incredibly safe. It's simple to type in the search bar. Also, connecting to different servers/countries is simple. **What do you dislike about 8x8 Work?** The meetings can be a little sluggish at times, and it can be challenging to know where to begin a topic. It can be perplexing for someone unfamiliar with the concept of websites. **Recommendations to others considering 8x8 Work:** Yes, I recommend other users use 8x8 if possible, but now you have to buy 8x8 pro to continue. **What problems is 8x8 Work solving and how is that benefiting you?** After knowing about it and what to do, things aren't too tricky. I'm still not sure if you can use VPN to communicate with others, but it's not a big deal. The servers are a little challenging to grasp. ### 17. Secure Video Conferencing **Rating:** 5.0/5.0 stars **Reviewed by:** Sneha P. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2022 **What do you like best about 8x8 Work?** It is by far the best platform to host and arrnage meetings for personal and for business use at the same time. It has a good user friendliness. Loved the GUI of it. **What do you dislike about 8x8 Work?** It need some minor changes in it such as the appearance on the home page and some direct buttons through which we can directly connect to the various services that they offer. **What problems is 8x8 Work solving and how is that benefiting you?** Hosting meetings is very easy and very fast. It gives us reliability and comfortable GUI which makes the platform much more usable by both students and professionals. ### 18. Using it in for our clients since last 2 years **Rating:** 4.0/5.0 stars **Reviewed by:** Rohit k. | Senior Backend Developer & Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2022 **What do you like best about 8x8 Work?** 8x8 provides a software for video conferencing widely known as jitsi available at meet.jit.si Initially we were using free version, free version is also good for basic users, but paid one comes with great support and scalibility options! **What do you dislike about 8x8 Work?** Just in case if they can increase number of participants per meeting then it would be far better and good for all of us in education community and all its stakeholders. **What problems is 8x8 Work solving and how is that benefiting you?** We're providing 8x8 solutions to our own clients, after integrating it's services in our own softwares, people are really liking it because of its design, it's like google meet! ### 19. My experience as a new customer. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **What do you like best about 8x8 Work?** Cloud and app-based with several useful business features that can scale to a variety of businesses from small to large. **What do you dislike about 8x8 Work?** My first and only experience with customer support was poor. My voicemail didn't work and I didn't receive any follow-up or updates, even after calling back on three separate days. They promised to call twice but didn't. **What problems is 8x8 Work solving and how is that benefiting you?** Having an affordable and flexible feature-rich cloud and app-based platform that can grow with my business. **Official Response from Jeremiah Mercado:** > We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 20. Great cloud based PBX **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2022 **What do you like best about 8x8 Work?** This product is so easy to setup and use. 8x8 makes it simple to manage and buildout an auto attendant for more than one firm name. The setup of users, extensions and phones is easy **What do you dislike about 8x8 Work?** The update of the desktop app is not as simple as it should be. The updates happen nearly monthly after a determined time period the older versions do not work. **What problems is 8x8 Work solving and how is that benefiting you?** A cloud based PBX allows our firm to use VOIP phones, whether a soft phone or a physical phone and is capable of redirecting calls to external numbers if their is no internet connectivity. **Official Response from Jeremiah Mercado:** > Thank you for the feedback! ### 21. Excellent follow through **Rating:** 5.0/5.0 stars **Reviewed by:** PJ C. | Director of Business Development and Contracting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about 8x8 Work?** Takes the time needed to ensure I can do my job. **What do you dislike about 8x8 Work?** I never have time for fixing tech problems--so I always dread a tech call. Their rep made it less painful. **Recommendations to others considering 8x8 Work:** Their tech support will take the time needed to get you back online, regardless of the issue. **What problems is 8x8 Work solving and how is that benefiting you?** My phone would no longer connect. The rep took the time to call me back to find the solution that would work for me. I am now able to connect with clients and peers. **Official Response from Jeremiah Mercado:** > We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 22. Nice Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dinesh S. | Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about 8x8 Work?** Makes communition a lot easier. Best too **What do you dislike about 8x8 Work?** I dont quiet like the interface of the application. It can be improved. **What problems is 8x8 Work solving and how is that benefiting you?** It is benefiting by improving the communication medium, best in this virtual world. ### 23. Professional service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Jess D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about 8x8 Work?** Their customer support is fast and efficient. They send you a link to the KB to confirm that you have a solution(s) to your question(s). They are thorough with follow-up too. **What do you dislike about 8x8 Work?** Their chat tool seemed to be down for a while, which is inconvenient. I mostly like to resolve issues via chat if possible to avoid any misunderstandings or confusion over language or accent barriers. **What problems is 8x8 Work solving and how is that benefiting you?** They have made extensions, routing, voicemail very easy for a small office. It is a very convenient and affordable solution for our 2-person front office. **Official Response from Jeremiah Mercado:** > We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 24. One of the best programs we use **Rating:** 5.0/5.0 stars **Reviewed by:** Angela S. | Client Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about 8x8 Work?** Reliable and convenient, 8x8 is on my desktop, laptop, office phone, and mobile phone. **What do you dislike about 8x8 Work?** None i can think of, I might prefer a less trilling phone sound than the ones offered but it's a small thing to complain about **Recommendations to others considering 8x8 Work:** Great product, easy to use **What problems is 8x8 Work solving and how is that benefiting you?** We never miss calls, we are even able to receive and send text to customers as it becomes necessary. I am more productive and so is my team when we use 8x8 **Official Response from Jeremiah Mercado:** > Hi Angela! Thank you so much for taking the time to leave us a rating - it's much appreciated! ### 25. Much more than Audio Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Carissa M. | Lead Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about 8x8 Work?** That the application does not limit you if you use their free plan though they also offer a paid plan; It is also unlimited video meetings with the ability to add on your calendar. :) **What do you dislike about 8x8 Work?** Maybe just the interface of the application, possibly needs a little improvement, most especially the admin window setting where it is a little difficult to add employees from the same business on my account. **What problems is 8x8 Work solving and how is that benefiting you?** The administration settings - I always have to manually add the employees from the same account one by one, this part needs to be solved. But that doesn't really make it less of a video conferencing app. ### 26. Customer Service is non-existent here. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2020 **What do you like best about 8x8 Work?** A decade as a customer and they couldn't change me out of an ATA adapter? No response from anyone. Not tech support, not customer sales rep, not the general inquiry email/number. Hate it. Left finally, after they made it take months to port THREE numbers. **What do you dislike about 8x8 Work?** 8x8. Worst customer experience of my life. **Recommendations to others considering 8x8 Work:** A great way to maintain a professional perception of your company in a world where too many business lose business because they are run off a cellphone that doesn't even have the voicemail set up. **What problems is 8x8 Work solving and how is that benefiting you?** See comments above. **Official Response from Jeremiah Mercado:** > Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at reviews@8x8.com. ### 27. Much more user friendly and easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about 8x8 Work?** It's just east. One person can manage it **What do you dislike about 8x8 Work?** Allot just looks different so take some time getting used to where things are **What problems is 8x8 Work solving and how is that benefiting you?** I didn't have any issues ti start with. **Official Response from Jeremiah Mercado:** > We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 28. A platform that delivers for every type of user **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley W. | Operatiosn Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2022 **What do you like best about 8x8 Work?** One place, one device and truly a solution that works fully mobile Any type of user any level of techincal ability. **What do you dislike about 8x8 Work?** I have had some negative support reports but this is improving and lately the answers and more importantly our knowledge is getting much better. **Recommendations to others considering 8x8 Work:** use a wholesale partner and take advantage of that. **What problems is 8x8 Work solving and how is that benefiting you?** The whole one device solution has revolutionised our business **Official Response from Jeremiah Mercado:** > Hi Ashley! Thank you for the feedback! Have a great day! ### 29. Helpful for at work and away **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy G. | Loan Operations Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **Describe the project or task 8x8 Work helped with:** Being able to answer calls and send customers text messages both on the PC app as well as the phone app is very helpful and easy to use. Especially during quick changes during Covid times, I was able to work at home when needed and it always felt and work just the same as I was at the office. **What do you like best about 8x8 Work?** Ease of use. Being able to answer a call on my desk phone or cell phone through the app is very helpful. **What do you dislike about 8x8 Work?** I cannot think of any complaints at this time. I believe some others around me have had dropped calls on the app. But I have not experienced this. **Recommendations to others considering 8x8 Work:** For an end-user, I enjoy the product and the ease of using it. **What problems is 8x8 Work solving and how is that benefiting you?** Being able to work at the office or away on the fly with no interruption is fantastic. ### 30. I like this app, its easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Moy A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **Describe the project or task 8x8 Work helped with:** When I need to make a brain idea in my group, I use 8x8, because it's easy to use **What do you like best about 8x8 Work?** My coworkers don't need to have an existing account, and they don't need to have the app; they can log in with the browser, like chrome or safari, also, it's easy to share the screen. **What do you dislike about 8x8 Work?** The rooms have an extraneous name, And it is difficult for me planing room names for future meetings; I send to my coworkers the room name 10 minutes before the meeting. I need to make calls to join other perseon calling to their hones. **What problems is 8x8 Work solving and how is that benefiting you?** to join other persons immediately with me using a browser, and they don't need to have an existing 8x8 acount. but it's not known for all people, I need to introduce them ### 31. Solid VoIP Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about 8x8 Work?** 8x8 has a clean and easy to use interface. The reliability seems higher than its competitors, and I was more pleased with 8x8 verses a similar company I used to use. **What do you dislike about 8x8 Work?** I think there are some complexities to the desktop app that could be cleaned up to make the user experience easier. I had some issues with using a Bluetooth device with 8x8 but that bug may have been fixed. **Recommendations to others considering 8x8 Work:** Give it a shot! **What problems is 8x8 Work solving and how is that benefiting you?** Using 8x8 to solve customer support and connection. Our team uses 8x8 to meet with customers and to stay in touch while working remote across the country. 8x8 has been reliable. ### 32. Runs smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** Jake L. | Corporate Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about 8x8 Work?** There are periodic updates to prevent issues **What do you dislike about 8x8 Work?** Sometimes the system runs briefly slowly **Recommendations to others considering 8x8 Work:** Quality app, use it **What problems is 8x8 Work solving and how is that benefiting you?** I am communicating with clients and nurses without exposing my personal number ### 33. My Honest Opinion about this product **Rating:** 4.5/5.0 stars **Reviewed by:** Shivam V. | Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2021 **What do you like best about 8x8 Work?** We are Currently a startup of Cyber Security, And we like our products secure and with 8x8 Meet is the only product with end to end encyption scheme to protect us from Malicious Intent and Make our Calls Secure **What do you dislike about 8x8 Work?** Its Encryption Scheme is somehow doubtful as we are in a call it breaks the connection in between it seems like someone is trying to break the ring don't know what is the issue here **Recommendations to others considering 8x8 Work:** I like to recommend this product to any Cyber Security Startup or any Organization that are looking to Switch to their calls and meet over a secured channel for their client **What problems is 8x8 Work solving and how is that benefiting you?** Currently, we Scheduled all our Private meetings to this Platform as it is more Efficient and Secure, We are looking for a Solution with Encryption, and we got everything with this Product ### 34. Great tool for in and out calls **Rating:** 5.0/5.0 stars **Reviewed by:** Maria G. | Carrier Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2022 **Describe the project or task 8x8 Work helped with:** I am a broker so 8x8 helps me call all by database contacts and I also received calls from drivers who need to cover loads **What do you like best about 8x8 Work?** 8x8 has great sound, they can hear me perfectly and I can also hear my clients perfectly **What do you dislike about 8x8 Work?** I like everything, its a really great app that helps my work better everyday of my life **Recommendations to others considering 8x8 Work:** Great tool if you need to received calls and contact people **What problems is 8x8 Work solving and how is that benefiting you?** Contact ASAP drivers and dispatchers, I can also text them ### 35. Easy Peasy **Rating:** 5.0/5.0 stars **Reviewed by:** Brian P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2020 **What do you like best about 8x8 Work?** Was able to simply log into my 8 x 8 account and add the new line, assign it to my new employee and we were off to the next on-boarding task **What do you dislike about 8x8 Work?** Didn't find it on the first try... but the second is not bad... **What problems is 8x8 Work solving and how is that benefiting you?** Immediate communication with my Philippines and US teams, with video conferencing, instant messaging and phones / conference calls it brings the team together in yet another communications platform that is seamless and works consistently even when the power is out in the Philippines... **Official Response from Joemar Jardiel:** > Good day Brian, Thank you so much for taking your time in reviewing our service! Glad we are able to meet your expectation about your telephony needs on your business. Have a nice day ahead! ### 36. Solid Phone Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Tim S. | Senior Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about 8x8 Work?** Softphone capabilities, and the included Polycom phone with the service. Easy deployment as needed and decent support. **What do you dislike about 8x8 Work?** Confusing After Hours setup, I feel it could be easier. Also the companies avoidance to talk to a live person (most support is overseas). **What problems is 8x8 Work solving and how is that benefiting you?** Moving from a physical phone to a Softphone to eliminate desktop surface clutter. Easy Setup for users. **Official Response from Jeremiah Mercado:** > Hi Tim! Thank you so much for leaving a positive feedback about our service. We hope you have a wonderful day ahead! ### 37. Profoundly enjoy programming for collaborative office meetings and video meetings. **Rating:** 5.0/5.0 stars **Reviewed by:** SHAMS MD RAGIB S. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about 8x8 Work?** This product is extremely simple to use and we can organize any meeting in just 2 or 3 basic steps and also join any meeting with just one click. By using this, we can easily give presentations and webinars in an attractive or appropriate manner. This platform provides many features like here we have a whiteboard for our written work and we also share the screen with a single click. We can record our entire session with a single click. There are numerous additional features like raise hand, live chat, etc. Moreover, there is a feature of participation permission. We use it on the browser as well as we also use it on the desktop. The UI is awesome and you can also use it on mobile apps. Here we can easily schedule our online sessions or meetings without any difficulty. **What do you dislike about 8x8 Work?** There isn't anything that I despise; everything is incredible. Assuming you need better performance, then use the desktop version. The platform provides every possible feature, but there is just a need for one additional feature, which is attendance checking. **Recommendations to others considering 8x8 Work:** I enthusiastically suggest it for any kind of use in any kind of organization at a reasonable cost. It meets all requirements and the dashboard is efficient. **What problems is 8x8 Work solving and how is that benefiting you?** In this Coronavirus pandemic, we need to handle jobs from home; however, for the executives of the group, we have to coordinate meetings on a regular basis, so for that reason, we use it. The video quality of this product is excellent, and it clears background noise and blurs the background. There is a reasonable limit on participants and an excellent support team. It saves our time and money and makes working from home easy. ### 38. It just works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2021 **What do you like best about 8x8 Work?** Fairly flexible, easy to setup, allowed me to bring my own equipment. It just works with little hassle. I am not a formal IT person but was able to get it up and running relatively quickly. Easy to manage from the internet interface. **What do you dislike about 8x8 Work?** Pricing is low, but I think it can be better. There are rare occasions where calls go to voicemail instead of being routed thru the devices, even though I have an 8 -line hunt group to devices that are always on. No calls should ever go to voicemail. Call quality is decent most of the time. Not sure if the clarity issues are due to our bandwidth or incoming call quality. **Recommendations to others considering 8x8 Work:** Confirm that the routing can be done by yourself or needs to be completed by tech support. Also confirm you have adequate back up systems. **What problems is 8x8 Work solving and how is that benefiting you?** Allowed me to create a very cost-effective and efficient call routing network that was super customized to our very unique needs. Significant cost savings, with decent reliability. **Official Response from Joemar Jardiel:** > Good day, Thank you so much for taking time in reviewing our service. We are glad that you are enjoying the functionality of the service. For ring group voicemail, sometimes it follows the forwarding set to it. You can check the forwarding settings using the guide below https://support.8x8.com/cloud-phone-service/voice/admin-console/work-group-settings/ring-groups/set-a-call-forward-on-a-ring-group If forwarding is correct and it keeps on happening, you may send us email on reviews@8x8.com and we will do our best to assist. Thanks again and have a nice day ahead! ### 39. Insights about 8x8 Meet **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2022 **What do you like best about 8x8 Work?** Its attractive features are the best, such as the participants lobby option, calendar integration, and cloud recording, which would be of great use for future references. **What do you dislike about 8x8 Work?** There are no reasons that I dislike this. I have been using it almost every day and there are no glitches so far and no complaints. **Recommendations to others considering 8x8 Work:** It is an uninterrupted and end-to-end encrypted platform, so there are no security issues. You can go for it. **What problems is 8x8 Work solving and how is that benefiting you?** The cloud recording option plays a vital role in solving major issues. The meeting points do not need to be repeated to the participants who haven't attended, hence saving a lot of time. ### 40. Great to use when on a budget **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2022 **What do you like best about 8x8 Work?** It has a very intuitive UI and is extremely easy to navigate **What do you dislike about 8x8 Work?** It has stability issues and doesn't work very well when the network is choppy **What problems is 8x8 Work solving and how is that benefiting you?** It helps me connect with my colleagues and take specific notes against each person on the call ### 41. Cumbersone with 2 interfaces required **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **Describe the project or task 8x8 Work helped with:** We use 8x8 for all phone activity and to ensue that calls are recorded. **What do you like best about 8x8 Work?** The desktop app is relatively easy to use and intuitive. **What do you dislike about 8x8 Work?** The need to have two interfaces: a desktop app AND a web interface that looks like something out of last century that required being logged into to ensure calls are recorded. **What problems is 8x8 Work solving and how is that benefiting you?** It provides a phone system - that's pretty much it. It is more used for compliance and the routing of inbound than anything else. ### 42. Really good explanation **Rating:** 5.0/5.0 stars **Reviewed by:** Jhonathan P. | Front Desk Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about 8x8 Work?** MAX 20 PER QUEUE YOU CAN ADD THE RING GROUP MUSIC ADD PRIMARY AND SECONDARY MEMBERS TO CREATE HERARCHY CAN ADD ACCESS PIN CALL FORWARDING RULES – SAME RULES AS RING GROUPS **What do you dislike about 8x8 Work?** Nothing it was a really good webinar with lots of important inforamtion **What problems is 8x8 Work solving and how is that benefiting you?** Sup calls and check the calls hearing Sup can join the call at any time whisper the agent to gave more info without the other person hear sup Sup call can also being notified to the agent **Official Response from Jeremiah Mercado:** > Hi Jhonathan! Thank you for the 5 star feedback! Have a great day! ### 43. Very helpful & solved my issue quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Tori B. | accounts receivable, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2022 **What do you like best about 8x8 Work?** Works well for our company. No complaints thus far. **What do you dislike about 8x8 Work?** Nothing worth mentioning. It works well for our needs. **What problems is 8x8 Work solving and how is that benefiting you?** Being able to accept calls in the office and also remotely without missing any voicemails. **Official Response from Jeremiah Mercado:** > Hi Tori! Thank you for the feedback! Have a great day! ### 44. Highly appreciated software for collaborative meetings and video conferencing **Rating:** 5.0/5.0 stars **Reviewed by:** Vaibhav S. | Marketing executive and consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2021 **What do you like best about 8x8 Work?** This software is very easy to use and we can organise any meeting in only 2 or 3 simple steps and also join any meeting in just a one single click. By using this we can easily give presentation and webinars in an attractive or appropriate way. This platform provides many features lime here we have a white board for our written work and we also share screen in one click. We can record our whole session in one click. There are many additional features like hise hand, live Chet etc. And there is a feature of participation permission. We use it on browser as well as we also use it on desktop. User interface it very good and you can also use it on mobile application. Here we can easily schedule our webinar or meetings without any difficulty. **What do you dislike about 8x8 Work?** There is nothing that i dislike everything is great. If you want better performance then use the desktop version. Platform provides every possible features but there is only need of one additional feature that is attendence marking. **Recommendations to others considering 8x8 Work:** I highly recommend for any kind of usses in any kind of organization in affordable price. It meets all requirements and dashboard it well organized. **What problems is 8x8 Work solving and how is that benefiting you?** In this covid pandemic we have to do work from home but for management of team we haveto organize meetings or regular basis so for that purpose we use it. The video quality of this software is very good and it clear background noise and blur the background. There is good limit of participant and very good support team. It saves our time and money and make work from home easy. ### 45. Works as it should **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about 8x8 Work?** Ability to text is great. Many people respond through text and not through calls nowadays. **What do you dislike about 8x8 Work?** I wish the search bar allowed for searching by name rather than just by number. **Recommendations to others considering 8x8 Work:** Add in the ability to search by name in the "filter by number" section **What problems is 8x8 Work solving and how is that benefiting you?** Not sure about any problems that are being worked on. ### 46. 8x8 Meet offers a flexible web and audio conferencing **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant M. | Tax Supervisor, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about 8x8 Work?** Invitees can join meeting with a simple click and no last-minute application download requirement. **What do you dislike about 8x8 Work?** Till now, I didn't find anything which I dislike except pricing, which we have to pay as a part of the business. **What problems is 8x8 Work solving and how is that benefiting you?** We are primarily using 8x8 for business communication between two countries. There are hurdles of country extensions to call local numbers, like calling from India to US number which is very convenient and comfortable. ### 47. Krishna review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2022 **What do you like best about 8x8 Work?** It is very helpfull to connect with office mates and also usefull for quick team meetings **What do you dislike about 8x8 Work?** Using android 9, video incoming single works for the first 30 to 60 secs but then cuts out **What problems is 8x8 Work solving and how is that benefiting you?** simple to use and offers limitless flexibility. Easy and simple to handle meeting with mates. ### 48. The best in market conferencing software **Rating:** 5.0/5.0 stars **Reviewed by:** Jomal M. | Catalog Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about 8x8 Work?** The UI of 8*8 meeting is the best and the featurs available are mind flowing **What do you dislike about 8x8 Work?** If it is made available to use in all platforms it will be more better **Recommendations to others considering 8x8 Work:** When compared with all other competing softwares 8*8 is the best out of it. It provides the best UI **What problems is 8x8 Work solving and how is that benefiting you?** Video and audio conferencing software which is very user friendly and cost effective, so being able to use it for various business uses ### 49. Very Surprised, great follow up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2022 **What do you like best about 8x8 Work?** My agent called me back even after not being able to get a hold of me; at the end of the workday he called again and made sure that he helped completely resolve my issue. **What do you dislike about 8x8 Work?** I was unsure of the site "myhelpscreen" and how legitimate that it was, but the agent was thorough and asked me questions to figure out what the issue was, and guided me step by step on how to fix the process. **What problems is 8x8 Work solving and how is that benefiting you?** I solved a hardware issue with how the phone was set up to the computer, I learned how to reset the password and also the IP address when there are connectivity issues. **Official Response from Jeremiah Mercado:** > Thank you for the positive feedback! ### 50. Awesome experience!! **Rating:** 5.0/5.0 stars **Reviewed by:** Barry B. | Vice President of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2019 **What do you like best about 8x8 Work?** 8x8 was extremely helpful and very professional during my project for converting my locations to VoIP!! Zivka, was outstanding during the project, following up and taking extra time with me to ensure everything was correct!! **What do you dislike about 8x8 Work?** Nothing, love the service! I didn't have a bad experience with anything. **What problems is 8x8 Work solving and how is that benefiting you?** VoIP is much cheaper than regular phone service and 8x8 works GREAT! I love the benefits that come with VoIP! **Official Response from Jeremiah Mercado:** > We can’t thank you enough for the kind words about our product. Your review means a lot to us and lets us know we’re on the right track! ## 8x8 Work Discussions - [My name is abdirisak I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) - 2 comments, 2 upvotes - [Hai fi youy join Best 8&8](https://www.g2.com/discussions/hai-fi-youy-join-best-8-8) - 1 comment, 2 upvotes - [How do I simply use and implement](https://www.g2.com/discussions/how-do-i-simply-use-and-implement) - 1 comment, 2 upvotes - [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote - [what is the best use of this?](https://www.g2.com/discussions/what-is-the-best-use-of-this) - 1 comment, 1 upvote - [View 8x8 Work pricing details and edition comparison](https://www.g2.com/products/8x8-work/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+06%3A34%3A00+-0500&secure%5Bsession_id%5D=e72f808c-eab3-4b90-bbc2-e8a2c88eb39b&secure%5Btoken%5D=07930b66f62036b255ce905d530fb8181726b3a02cca7e88a411fb7f74858ce1&format=llm_user) ## 8x8 Work Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Call Box](https://www.g2.com/products/call-box/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [Vantaca](https://www.g2.com/products/vantaca/reviews) ## 8x8 Work Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top 8x8 Work Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,378 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,550 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,035 reviews)