ServiceNow Integrated Risk Management Reviews & Product Details

ServiceNow Integrated Risk Management (IRM) is an enterprise governance, risk, and compliance (GRC) solution designed to unify and elevate risk, compliance, and resilience management across the enterprise. With ServiceNow IRM, organizations can: • Centralize risk and compliance activities • Automate assessments, controls, and reporting • Enable real-time visibility and collaboration across teams Powered by the ServiceNow AI Platform, IRM replaces manual, fragmented processes into unified, intelligent workflows, making enterprise-wide risk management more efficient, proactive, and responsive to business needs. ServiceNow IRM is ideal for organizations of all sizes and industries seeking to strengthen governance, meet regulatory requirements, and build operational resilience. Use cases include: • Risk identification, assessment, and management • Policy and controls management • Compliance monitoring and reporting • Regulatory change management • Incident and issue management • Audit management Now Assist for IRM uses GenAI-powered skills to automate issue and risk assessment summaries, streamline compliance, and accelerate decision-making. It empowers teams to work faster with real-time insights, resulting in measurable productivity gains. A standout feature of ServiceNow IRM is its ability to accelerate risk detection and remediation using AI-driven insights and automated workflows. Teams can reduce manual effort, improve accuracy, and respond to emerging risks faster, helping to protect the business and drive confident decision-making. Advanced analytics and reporting provide real-time insights into risk posture, compliance status, and performance trends. Organizations can make data-driven decisions, prioritize actions, and demonstrate accountability with confidence. Overall, ServiceNow IRM stands out by combining robust functionality with intelligent automation on a single AI platform, empowering organizations to reduce risk, improve efficiency, and build resilience.

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ServiceNow

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ServiceNow Integrated Risk Management Community

Overview by

Jeanne Mardis

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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ServiceNow Integrated Risk Management Media

ServiceNow Integrated Risk Management Demo - ServiceNow Integrated Risk Management - CRO Dashboard

Here's a look at our Chief Risk Officer dashboard.

ServiceNow Integrated Risk Management Demo - ServiceNow Integrated Risk Management - 360 degree view

Get a 360 degree view on a single screen and drill down for more details about the controls, policy exceptions, risks, and engagements associated with the Digital Private Cloud business service.

ServiceNow Integrated Risk Management Demo - ServiceNow Integrated Risk Management - Risk Management Workspace

Identify, manage, and report risks and other vital information in a single place.

ServiceNow Integrated Risk Management Demo - ServiceNow Integrated Risk Management - Compliance Workspace

Utilize persona-based user experiences and service portals for a tailored view that drives results.

ServiceNow Integrated Risk Management Demo - ServiceNow Integrated Risk Management - Policy Lifecycle Management

Build compliance management into your front-line processes for a stronger compliance posture.

ServiceNow Integrated Risk Management Demo - ServiceNow Integrated Risk Management - Continuous Monitoring

Define thresholds and monitor key risks/controls to quickly identify changes in your risk profile.

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Ernesto M.

IT Security Engineer

Mid-Market (51-1000 emp.)

1/13/2026

"Efficient Risk Management, but Cloud Performance Needs Improvement"

5/5

What do you like best about ServiceNow Integrated Risk Management?

I have used the entire suite of ServiceNow, which includes Risk Management. It helps me follow up on all my incidents, problems, and tasks in one consolidated portal. I find it easy to use and easy to track issues and updates with notes. Reporting is very good. The initial setup was easy with support. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integrated Risk Management?

Sometimes the cloud version tends to be slow, especially after we migrated to fully cloud. Review collected by and hosted on G2.com.

Péter K.

Senior Lead - Learnings Business Partner

Enterprise (> 1000 emp.)

5/13/2024

"Perfect solution for IT governance"

5/5

What do you like best about ServiceNow Integrated Risk Management?

From inventory to IT service management (changes, tickets, etc) this platform gave us organised processes and more that translated to better customer service and satisfaction. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integrated Risk Management?

Training and skills to manage the platform can be costly in my humble opinion, but varies to regions. Review collected by and hosted on G2.com.

Karan D.

Program Manager (Cyber Strategy and Governance)

Enterprise (> 1000 emp.)

6/2/2023

"Service Now GRC Module - One Stop Solution for GRC"

4.5/5

What do you like best about ServiceNow Integrated Risk Management?

ServiceNow Governance, Risk, and Compliance (GRC) revolutionizes outdated procedures throughout your entire organization, creating a cohesive GRC program on the Now Platform.

By leveraging the power of continuous monitoring, intelligent prioritization, and advanced automation, ServiceNow GRC empowers you with the capability to promptly and effectively address real risks as they unfold, in real time. With ServiceNow GRC, you can seamlessly monitor and track potential risks, prioritize them based on their significance, and automate the necessary actions to mitigate and resolve them swiftly, ensuring the highest level of risk management and compliance across your organization. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integrated Risk Management?

While ServiceNow GRC offers numerous benefits, there are a few aspects that some users may find less favorable:

1. While ServiceNow GRC provides a range of customization options, there may be certain scenarios where users have specific requirements or unique workflows that are challenging to achieve within the platform's framework. This can limit the flexibility for organizations seeking highly tailored solutions.

2. Availability of comprehensive documentation and support resources for ServiceNow GRC can be limited. This may result in difficulties when troubleshooting issues or seeking guidance for complex configurations. Review collected by and hosted on G2.com.

What problems is ServiceNow Integrated Risk Management solving and how is that benefiting you?

1.Manual Risk Assessment and Prioritization: ServiceNow GRC automates the risk assessment process, reducing reliance on manual methods. It leverages predefined risk frameworks and algorithms to prioritize risks based on their impact and likelihood, enabling organizations to focus on the most critical areas. This streamlines risk management efforts and ensures a more systematic approach.

2.Compliance Challenges: Compliance with regulations, industry standards, and internal policies can be complex and time-consuming. ServiceNow GRC helps organizations streamline compliance activities by providing a centralized repository for policies, automated control testing, and audit management capabilities. It simplifies compliance monitoring, documentation, and reporting, reducing the burden on compliance teams.

3.Reactive Risk Response: ServiceNow GRC enables organizations to proactively identify and respond to risks in real-time. Through continuous monitoring and automated alerts, potential risks are detected early, allowing for swift action and mitigation. This proactive approach helps minimize the impact of risks and prevent potential compliance breaches. Review collected by and hosted on G2.com.

Jenny U.

Senior Community Trust & Safety Manager

Telecommunications

Enterprise (> 1000 emp.)

5/30/2023

"Easy Control of Risk Management"

4.5/5

What do you like best about ServiceNow Integrated Risk Management?

It gives excellent visualizations of weaknesses in our policies and compliances. It allows us to prioritize risks to tackle the ones most needed. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integrated Risk Management?

The price makes it a little difficult in our current economy, but for everyone in the company using the tool, it is worth the cost. Review collected by and hosted on G2.com.

Eliza S.

IT Risk Analyst

Enterprise (> 1000 emp.)

5/30/2023

"My experience with ServiceNow has been great!"

4.5/5

What do you like best about ServiceNow Integrated Risk Management?

The most helpful resource in ServiceNow is the ability to create queries to find exactly what I need. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integrated Risk Management?

The only downside to ServiceNow that I have experienced is that the tool is not the same for every company. Therefore, it makes it a bit difficult to do a knowledge transfer. Review collected by and hosted on G2.com.

Anusha R.

Enterprise (> 1000 emp.)

6/7/2023

"Informative and engaging"

5/5

What do you like best about ServiceNow Integrated Risk Management?

It provides the sevurity to Servicenow. Its features are very useful to anyone who use SN tool Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integrated Risk Management?

Everything is good but only one thing, uou have to learn to know the concept Review collected by and hosted on G2.com.

Ruby Steffi F.

System Engineer

Enterprise (> 1000 emp.)

6/8/2023

"Service now's Tracks!"

4.5/5

What do you like best about ServiceNow Integrated Risk Management?

ServiceNow Governance, Risk, and Compliance (GRC) helps transform inefficient processes across your extended enterprise into an integrated risk program. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integrated Risk Management?

Not user intuitive..the tool was hard to deploy. Review collected by and hosted on G2.com.

Douglas S.

Health, Safety & Emergency Management Advisor

Small-Business (50 or fewer emp.)

5/30/2023

"Risk management at your fingertips"

5/5

What do you like best about ServiceNow Integrated Risk Management?

Managing risk in real-time helping make informed decisions. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integrated Risk Management?

I cannot think of any specific dislikes about the solution. Review collected by and hosted on G2.com.

Verified User in Architecture & Planning

Small-Business (50 or fewer emp.)

5/30/2023

"Awesome product for internal audit."

5/5

What do you like best about ServiceNow Integrated Risk Management?

What I love most is that you get to customize the solution and workflow! Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integrated Risk Management?

At first, it was a love/hate relationship lol. But after getting used to the features I loved it! Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/31/2023

"OK, but room for improvement"

2.5/5

What do you like best about ServiceNow Integrated Risk Management?

Its fairly comprehensive, covering a wide range of topics related to Governance, Risk and Compliance Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integrated Risk Management?

Its a bit complicated to understand and difficult to navigate. Also, the user interface is not very intuitive. Review collected by and hosted on G2.com.