Having used the platform extensively, this reviewer highlights a significant improvement in pipeline quality and sales efficiency. The need for reliance on the support team for backend tasks limits autonomy in maximizing performance.
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1mind matches prospect with the right solutions, examples, and resources that fit their situation (whether it’s a question from a prospect or a general chat). It can share all kinds of helpful content within the conversation: testimonial videos, documents, and even the correct sales rep's calendar. It's trained off our best sales conversations (we exported the discovery call transcripts that led to Closed Won deals) and effectively acts as a 24/7 rep on our website. It feels like a real experience talking to a rep vs using a chat tool. Review collected by and hosted on G2.com.
They’re still building out their self-service tools to allow users to manage conversation flows and update the “knowledge base.” The good news is their CS team is super responsive (they’re in Slack too, which is huge) and turns around requested updates really quickly. Review collected by and hosted on G2.com.
As a CRO in a 200+ person software company, I needed a way for users on our Grader Report to immediately understand where they need help and how our platform solves those gaps. Before 1mind, users were asking our launch specialists the same early-stage questions, and we didn’t have an effective way to guide them through what the Starter package includes. The Superhuman changed that almost immediately.
We’ve been using 1mind Superhumans for about eight months, and the quality of the conversations has stood out the most. The accuracy, tone, and ability to guide people through their Grader Report feels natural, and users get clarity without waiting for a human. It’s also been helpful to think beyond static videos; the idea of using a Superhuman for an interactive demo of our Starter product is far more compelling than long recorded walkthroughs.
Onboarding was smooth from start to finish. The team kept us on track, responded quickly, and made the implementation feel straightforward for something that touches both our Grader system and HubSpot.
The Superhuman now gives our users a way to self-serve before they ever talk to sales. With over 55,000 views on the landing page and thousands of conversations started, we’re seeing meaningful engagement and a clear path toward more qualified discussions. Users understand their report more clearly, and our team spends far less time repeating baseline explanations.
If you’re running a PLG model or supporting a product with a lot of early-stage education, Superhumans give you leverage immediately. It’s a scalable way to guide users, collect insights, and prepare them for higher-intent conversations—without adding more headcount. Review collected by and hosted on G2.com.
The only area I’d like to see evolve is giving the Superhuman the ability to have page awareness as the user scrolls the entire report. That would make the experience even more fluid. Review collected by and hosted on G2.com.
Partnering with 1mind has been an amazing experience. They are highly organized, fast-paced, and deeply committed to understanding and achieving our business goals. Their innovative AI-powered Superhuman, significantly boosted our inbound sales performance by engaging previously hard-to-reach, touchless buyers. Since launching the Superhuman, we’ve experienced remarkable customer engagement, driving a significant boost in growth in purchase rates. Truly a game-changer! Review collected by and hosted on G2.com.
As an enterprise, integrating new technologies at our scale typically introduces complexity - but with 1mind, we were impressed by how quickly and collaboratively their solution was integrated into our existing systems and workflows. We did need to invest time in testing and iterating multiple times before launch, but the long-term value made it well worth it. Review collected by and hosted on G2.com.
As the world moves rapidly towards AI solutions in just about every we do, it was refreshing to know that we had homegrown experts in our own backyard to turn to. As a local government entity, it was important that we work with a team who not only understands the technology but a team that understands the community, in our case the community happens to be our end users and customers. 1mind used these key ingredients and an understanding of our use case to create a tailored approach to apply towards creating our Sports and Special Events "Super Human." Review collected by and hosted on G2.com.
This is not necessarily a downside or unhelpful attribute and probably more of a reflection of our organization, but these guys move quickly, and it took us a bit of time to find a rhythm and timing that worked for everyone. Review collected by and hosted on G2.com.
We tested out numerous AI agents and realized we needed photo-realistic, e.g. a real looking human, to extend the trust we have with our brand. Review collected by and hosted on G2.com.
It's not as much what I dislike about 1mind, but more about how we as humans compare AI to the absolute best version of ourselves, and discount anything less. Our agent outperforms 70% of SDRs in the quality, never says a bad word, but at times a mis-pronunciation of a word, hardly anyone worries about, is considered an issue. Review collected by and hosted on G2.com.
she does everything 1mind promises and then some. train her brain and she is good to go, with some AI prompt engineering. Review collected by and hosted on G2.com.
That they were didn't exist a year earlier. Review collected by and hosted on G2.com.
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