Userback Pricing Overview

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Free Trial

Free Forever

Free

For early-stage teams needing just the essentials.

Team

$7.00

1 seat Per Month

For growing teams managing feedback more effectively.

Business

$15.00

1 seat Per Month

For scaling teams needing more advanced tools.

Business Plus

$23.00

1 seat Per Month

For enterprise teams requiring extra control and support.

Userback’s pricing is designed for product teams, SaaS companies, and customer-focused businesses that want to collect and act on user feedback faster.

We offer flexible, seat-based pricing with plans that scale as your team grows. Start free with our Free Plan, which includes core features for collecting unlimited feedback. As your needs grow, upgrade to a paid plan to unlock advanced features like AI Assist, integrations (Jira, ClickUp, Intercom, and more), and automation tools that help you manage feedback faster.

Userback has 4 pricing editions, from $0 to $23. A free trial of Userback is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Userback is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Userback must be conducted with the seller.

Get started free at https://userback.io.

Pricing information was last updated on September 28, 2025

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Userback Pricing Reviews

(2)

Dinos P.

President & Chief Website Consultant

Internet

Small-Business (50 or fewer emp.)

3/28/2025

"Make sure you bring users back...with...UserBack 😀"

5/5

What do you like best about Userback?

The tool holds up extremely well for recording users feedback on my client websites.

I've never seen any issues with the tool itself as it always just completes it's mission without distraction.

The integrations (I particularly use Basecamp + GitHub) are solid and work well. Review collected by and hosted on G2.com.

What do you dislike about Userback?

Sometimes it's too easy for people to provide feedback....so I get more feedback than I'd like sometimes, but I suppose this is a good thing! ;-) Review collected by and hosted on G2.com.

What problems is Userback solving and how is that benefiting you?

I build, design & manage websites for a living as a single person business.

My Problem: Consistently getting the things I need to resolve issues and complete updates on websites was always a struggle before UserBack. It's hard for people to create screenshots often & provide the necessary information.

My solution: started using UserBack. I've been able to significantly reduce the time & cost to maintain websites and my clients have been happier since they know it's easy to provide feedback + just get things done. Review collected by and hosted on G2.com.

Joshua S.

Managing Director

Small-Business (50 or fewer emp.)

11/24/2020

"Streamlines Client Collaboration, Needs Better Request Tracking"

3.5/5

What do you like best about Userback?

I really appreciate how Userback simplifies the process of visualizing website changes, making it very easy to understand what needs to be modified. This functionality enhances communication between us and our clients, allowing them to clearly mark up desired changes and report bugs. This feature ensures that our developers can see exactly what adjustments are needed, facilitating efficient implementation. The essential tool of being able to click into a live website and demonstrate the required changes directly is incredibly valuable. This feature streamlines our workflow and makes collaboration with clients and developers effective. Review collected by and hosted on G2.com.

What do you dislike about Userback?

It's hard for our clients to see what changes have been requested, and with multiple clients working on the project at once, we often get the same ticket three times from different people. It also annoys me that there aren't presets, so I have to set up every client individually each time. Review collected by and hosted on G2.com.