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Compare CA Service Desk Manager and SAP Solution Manager 
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At a Glance
Market Segments
Enterprise (52.6% of reviews)
Enterprise (63.6% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
CA Service Desk Manager
Star Rating
(20)4.2 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CA Service Desk ManagerSAP Solution Manager
Star Rating
(15)3.9 out of 5
Market Segments
Enterprise (63.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SAP Solution ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CA Service Desk Manager excels in its Ticketing System with a score of 9.3, highlighting its robust features for automating ticket routing and prioritization, which streamline incident management effectively.
- Reviewers mention that SAP Solution Manager shines in Reports & Analytics with a score of 8.5, providing comprehensive insights that help organizations track performance and make data-driven decisions.
- G2 users indicate that CA Service Desk Manager's Help Desk functionality is rated at 9.0, with many praising its user-friendly interface and efficient incident reporting capabilities, making it easier for teams to manage support requests.
- Users on G2 report that SAP Solution Manager's Process Workflow is on par with CA Service Desk Manager at 8.3, but they appreciate its integration with other SAP products, enhancing overall workflow efficiency.
- Reviewers say that CA Service Desk Manager's Quality of Support is rated at 8.3, with many users expressing satisfaction with the responsiveness and helpfulness of the support team, which is crucial for maintaining service levels.
- Users report that while both products offer Automation features, CA Service Desk Manager stands out with a score of 9.4, as users highlight its ability to automate repetitive tasks, significantly reducing manual effort and improving productivity.
Pricing
Entry-Level Pricing
CA Service Desk Manager
No pricing availableSAP Solution Manager
No pricing availableFree Trial
CA Service Desk Manager
No trial information availableSAP Solution Manager
No trial information availableRatings
Meets Requirements
8.5
14
8.5
10
Ease of Use
8.1
14
6.7
10
Ease of Setup
6.9
6
Not enough data
Ease of Admin
7.8
6
Not enough data
Quality of Support
8.3
14
7.0
10
Has the product been a good partner in doing business?
7.8
6
Not enough data
Product Direction (% positive)
6.4
13
10.0
9
Features by Category
Administration
9.0
7
|
Verified
8.7
9
|
Verified
7.9
7
|
Verified
7.5
8
|
Verified
7.9
8
|
Verified
8.5
8
|
Verified
Service Desk
9.0
7
|
Verified
7.1
7
|
Verified
7.9
7
|
Verified
7.6
7
|
Verified
8.3
7
|
Verified
8.3
8
|
Verified
Management
7.9
8
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.3
6
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
8.1
7
Not enough data
Functionality
9.3
7
|
Verified
Not enough data
9.2
6
Not enough data
9.2
6
|
Verified
9.0
5
|
Verified
9.4
6
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.0
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
7.8
10
Not enough data
8.1
9
Not enough data
Reporting
7.6
11
Not enough data
7.2
10
Not enough data
8.2
10
Not enough data
Access & Usability
7.2
9
Not enough data
8.7
10
Not enough data
8.3
10
Not enough data
8.3
8
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CA Service Desk Manager and SAP Solution Manager are categorized as IT Service Management (ITSM) Tools
Unique Categories
CA Service Desk Manager is categorized as Service Desk
SAP Solution Manager has no unique categories
Reviews
Reviewers' Company Size
CA Service Desk Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Solution Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.3%
Education Management
10.5%
Utilities
5.3%
Retail
5.3%
Outsourcing/Offshoring
5.3%
Other
47.4%
Information Technology and Services
18.2%
Oil & Energy
9.1%
Marketing and Advertising
9.1%
Management Consulting
9.1%
Hospital & Health Care
9.1%
Other
45.5%
Alternatives
Discussions
CA Service Desk Manager has no discussions with answers
SAP Solution Manager has no discussions with answers
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