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At a Glance
Market Segments
Small-Business (77.4% of reviews)
Mid-Market (64.6% of reviews)
Entry-Level Pricing
$40.83 3000 No. of Messages Per Month
No pricing available
Botsonic
Star Rating
(103)4.6 out of 5
Market Segments
Small-Business (77.4% of reviews)
Pros & Cons
Entry-Level Pricing
$40.83 3000 No. of Messages Per Month
Browse all 2 pricing plansForethought
Star Rating
(164)4.3 out of 5
Market Segments
Mid-Market (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Forethought AI excels in its "Route To Human" feature, scoring 9.0, which allows for seamless transitions to human agents when needed, while Botsonic's score of 8.0 indicates a slightly less effective approach in this area.
- Reviewers mention that Botsonic shines in "Generative AI" capabilities, particularly in "AI Text Generation" and "AI Text Summarization," with scores of 9.2 and 9.1 respectively, compared to Forethought AI's lower scores of 6.4 and 6.1, highlighting Botsonic's superior performance in generating and summarizing content.
- G2 users indicate that Forethought AI has a strong "Knowledge Base" feature with a score of 7.3, but Botsonic outperforms it significantly with a score of 8.9, suggesting that users find Botsonic's knowledge management tools more effective and user-friendly.
- Users on G2 report that Botsonic's "Ease of Setup" is notably higher at 9.4 compared to Forethought AI's 7.8, indicating that Botsonic may be a better choice for teams looking for a quick and straightforward implementation process.
- Reviewers mention that Forethought AI's "Customization" options are rated at 8.3, which is competitive, but Botsonic's score of 8.8 suggests that it offers more flexibility and options for tailoring the software to specific business needs.
- Users say that while both products have similar scores in "Branding" at 8.5, Botsonic's additional features in "Mobile Optimization" (8.8) provide a more robust experience for users accessing the platform on mobile devices, making it a more versatile choice for businesses with mobile users.
Pricing
Entry-Level Pricing
Botsonic
Business
$40.83
3000 No. of Messages Per Month
Priced at $49/month or $40.83/month when billed annually, this plan is perfect for small to medium businesses.
- 3000 Unique messages/month
- 2 chatbot
- 2 Admin seats
Forethought
No pricing availableFree Trial
Botsonic
Free Trial is available
Forethought
Free Trial is available
Ratings
Meets Requirements
8.8
68
8.2
115
Ease of Use
9.2
72
8.3
119
Ease of Setup
9.4
49
7.7
71
Ease of Admin
9.0
47
7.9
69
Quality of Support
8.7
56
8.9
108
Has the product been a good partner in doing business?
8.7
40
9.1
69
Product Direction (% positive)
9.3
69
9.3
105
Features by Category
Administration
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Generative AI
Not enough data
Not enough data
Responses
Not enough data
8.0
33
Not enough data
9.1
27
Not enough data
8.6
30
Automation - AI Agents
Not enough data
8.7
5
Not enough data
8.3
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
8.3
5
Platform
Not enough data
9.0
27
Not enough data
8.9
32
Not enough data
9.0
20
Autonomy - AI Agents
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Generative AI
Not enough data
9.8
8
Not enough data
9.4
8
Responses
8.8
65
8.5
51
8.7
65
8.2
49
8.1
65
8.8
47
8.3
64
8.1
39
8.3
61
7.4
33
Platform
8.3
64
8.2
38
8.4
64
7.8
46
8.5
63
8.6
44
8.5
60
7.6
45
Feature Not Available
Feature Not Available
8.0
62
7.7
37
8.5
60
7.5
42
Generative AI
Feature Not Available
7.2
19
Feature Not Available
7.8
20
Customer Support
Not enough data
8.2
17
Not enough data
6.6
16
Not enough data
8.9
17
Automation
Not enough data
8.9
18
Not enough data
8.8
18
Not enough data
8.5
18
Artificial Intelligence
Not enough data
9.0
17
Not enough data
8.9
17
Not enough data
8.7
18
Generative AI
9.1
11
7.7
16
Self-Service Experience
9.1
13
7.5
31
9.0
13
8.2
61
8.6
13
Feature Not Available
9.0
13
7.8
42
9.2
13
7.9
54
Self-Service Platform
8.7
13
8.4
53
8.8
12
8.4
58
9.0
12
8.6
60
8.1
12
8.1
57
Agentic AI - Customer Self-Service
Not enough data
7.3
8
Not enough data
6.9
7
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
8.1
9
Not enough data
6.0
8
Not enough data
7.8
9
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
12
Not enough data
8.2
11
Not enough data
7.9
12
Not enough data
9.2
11
Not enough data
7.8
10
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
7.8
9
Not enough data
8.7
10
Automation
Not enough data
8.7
13
Not enough data
8.2
14
Not enough data
6.8
12
Autonomy
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
8.5
11
Not enough data
8.5
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Botsonic and Forethought are categorized as Chatbots and Customer Self-Service
Unique Categories
Botsonic has no unique categories
Forethought is categorized as AI Customer Support Agents, Customer Service Automation, Contact Center Knowledge Base, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Botsonic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.0%
Retail
4.8%
Marketing and Advertising
4.8%
Health, Wellness and Fitness
4.8%
Entertainment
4.8%
Other
75.0%
Computer Software
25.6%
Financial Services
20.7%
Information Technology and Services
15.2%
Consumer Services
3.0%
Consumer Goods
3.0%
Other
32.3%
Alternatives
Discussions
Botsonic has no discussions with answers
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
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