Remote Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Remote Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Remote Support Software Articles
What Is Remote Support? How It Helps Solve IT Problems
Remote Support Software Discussions
I'm researching which remote support solutions hold high customer satisfaction consistently, not just in a good quarter, and wanted reviews behind it. In the remote support category, three come up most: NinjaOne, Splashtop Remote Access, and RemotePC. The wider list:
- NinjaOne: reviewers consistently rate it top for reliability and support that keeps satisfaction high.
- Splashtop Remote Access: lag-free performance reviewers say keeps both techs and end users happy.
- RemotePC: reviewers cite dependable sessions and fast support, with strong value.
- ScreenConnect: reliable connect times and lightweight sessions reviewers stick with for years.
- Atera: an all-in-one platform reviewers say keeps support running smoothly for lean teams.
Which tool kept your satisfaction scores steady over time? And what drove it, reliability, speed, or the support behind the product?
The strongest signal is consistency under everyday support load, not just headline satisfaction. I’d compare connection reliability, time-to-resolution, and vendor support quality over several quarters to see which platform actually keeps both technicians and end users satisfied.
For teams focused on cutting average resolution time, I sorted the remote support tools in G2's remote support category by rating and pulled themes on speed.
- Zoho Assist (4.7, 730 reviews): reviewers credit faster first-call resolution and fewer onsite visits.
- ScreenConnect (4.7, 504 reviews): connections in seconds and backstage work reviewers say cut mean time to repair.
- Splashtop Remote Support (4.7, 274 reviews): low-latency sessions that let techs see and fix the issue live in one session.
- BeyondTrust Remote Support (4.7, 388 reviews): reviewers say it drastically reduces troubleshooting time with instant, secure access.
- LogMeIn Rescue (4.6, 209 reviews): one-click connect plus AI session summaries reviewers say speed up troubleshooting and post-call admin.
For reducing resolution time, which tool actually moved your numbers? And was it faster connect, live visibility, or less post-session work that helped most?
Hi G2, I'm trying to work out which remote support software support leaders actually trust, using G2 ratings and verified review themes. From the remote support category, with ratings:
- NinjaOne (4.7, 5,032 reviews): trusted for reliable remote sessions and automation from one console, with fast support.
- Zoho Assist (4.7, 730 reviews): trusted for smooth, reliable remote access and fast unattended connections.
- ScreenConnect (4.7, 504 reviews): connections in seconds and backstage access reviewers trust to resolve most issues remotely.
- BeyondTrust Remote Support (4.7, 388 reviews): trusted at enterprise scale for secure, VPN-less access with full audit logs.
- TeamViewer (4.5, 4,163 reviews): the long-standing default, trusted for broad reach across platforms.
For support leaders, which tool earned your team's trust day to day? And did trust come from connection reliability, security, or the speed of resolving a ticket?
For support leaders, I think trust is built when technicians can start a session quickly and expect it to work consistently. ScreenConnect’s fast connections and BeyondTrust’s security controls address different sides of that equation. What ultimately matters more to your team’s trust: connection reliability, technician workflow, or the security controls around each session?