Best Live Chat Software - Page 37

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 712

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 106,100+ Authentic Reviews
  • 712+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium)

Live Chat Software

Live Chat Software is a tool that lets businesses connect with their customers in real-time through instant messaging. It helps provide quick support, answer questions, and improve customer experience directly on a website or app. With features like chatbots, file sharing, and multi-platform compatibility, live chat software makes customer service faster, easier, and more efficient.

Who Is the Company Behind Live Chat Software?

Live Chat Tool

Introducing Busatools, your go-to solution for enhancing customer support experiences online. With Busatools' Live Chat Tool, you can seamlessly integrate real-time assistance into your website, building trust and satisfaction. Empower your team with multi-agent support, ensuring prompt responses and streamlined inquiries. Enjoy customizable chat routing and notifications for efficient management. Reduce support costs while providing personalized assistance, gaining valuable insights into customer interactions. Engage visitors, build trust, and boost conversion rates effortlessly with Busatools' Live Chat Tool. Experience the difference today with Busatools – your ultimate customer support companion.

Who Is the Company Behind Live Chat Tool?

LiveHelp

LiveHelp is a website chat solution. It allows visitors to chat and get real-time answers from agents. LiveBot is a virtual assistant tool provided through LiveHelp.

Who Is the Company Behind LiveHelp?

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LiveNinja

This is customer communication management for the modern world.

Who Is the Company Behind LiveNinja?

  • Seller: meetOOu
  • Year Founded: 1996
  • HQ Location: Newark, US
  • LinkedIn® Page: www.linkedin.com
    276 employees on LinkedIn®

LiveWorld

Comprehensive toolset for capturing, tracking and managing your chatbot- enabled social media conversations on FB Messenger.

Who Is the Company Behind LiveWorld?

  • Seller: LiveWorld
  • Year Founded: 1996
  • HQ Location: Campbell, US
  • LinkedIn® Page: www.linkedin.com
    184 employees on LinkedIn®
  • Ownership: OTCMKTS: LVWD

Loggworks

**Loggworks Product Description:** Loggworks is an all-in-one **business management platform** designed to streamline operations, enhance efficiency, and improve customer satisfaction. Whether you’re a self-employed professional or managing a team, Loggworks provides powerful tools to optimize every aspect of your workflow. With features like **job management**, **quoting and invoicing**, **omni-channel messaging**, **live chat**, and **employee management**, Loggworks helps businesses stay organized, save time, and deliver exceptional service. Tailored for industries like technical services, trades, and specialized professions, Loggworks simplifies complex tasks so you can focus on growing your business. Would you like to expand this description or tailor it for specific use cases?

Who Is the Company Behind Loggworks?

  • Seller: Loggworks
  • Year Founded: 2020
  • HQ Location: Manchester , GB
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

LogMeIn Rescue

LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support.

Average Rating: 4.5/5.0

Total Reviews: 237

How Do G2 Users Rate LogMeIn Rescue?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind LogMeIn Rescue?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 39% Medium, 31% Small

What Do G2 Reviewers Say About LogMeIn Rescue?

AI-generated summary from verified user reviews

Pros
  • Users find LogMeIn Rescue to be simple and effective, enabling seamless remote assistance without physical interaction.
  • Users value the simple and effective remote access of LogMeIn Rescue, enhancing support and connectivity for remote work.
  • Users value the simple and effective remote assistance provided by LogMeIn Rescue, facilitating easy connections and support.
  • Users value the ability to connect remotely, enhancing support efficiency and user engagement without physical interaction.
  • Users value the fast and effective customer support that resolves issues seamlessly through remote access.
Cons
  • Users find LogMeIn Rescue quite expensive, feeling it lacks features compared to other remote software options.
  • Users find feature limitations in LogMeIn Rescue, feeling it lacks value and stability compared to competitors.
  • Users find LogMeIn Rescue's limited features inadequate for the price compared to other remote software options.
  • Users face ticketing issues with unhelpful support and difficulties managing accounts across multiple portals.
  • Users report frequent application crashes and inadequate support, complicating account management across multiple platforms.

What Are Recent G2 Reviews of LogMeIn Rescue?

What Are G2 Users Discussing About LogMeIn Rescue?

Maqpie

Maqpie is a real-time messaging solution that brings a chat between users to any SaaS without development at all.

Average Rating: 4.4/5.0

Total Reviews: 23

How Do G2 Users Rate Maqpie?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind Maqpie?

  • Seller: Maqpie
  • Year Founded: 2016
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Medium, 26% Large

What Do G2 Reviewers Say About Maqpie?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Maqpie, enjoying streamlined communication and efficient management from a single platform.
  • Users appreciate the unified team communication in Maqpie, streamlining messaging and enhancing collaboration without multiple apps.
  • Users find Maqpie's setup ease refreshing, appreciating the straightforward and user-friendly initial configuration process.
  • Users value the unified team communication in Maqpie, streamlining messaging and file sharing effortlessly.
  • Users value the easy integrations of Maqpie, which streamline communication and enhance functionality with various tools.
Cons
  • Users find the limited features of Maqpie restrictive, expressing a need for more customization and flexibility.
  • Users express concerns about limited customization, wishing for greater control over layouts and feature flexibility.
  • Users find missing features in Maqpie, expressing a need for more customization and flexible options.

What Are Recent G2 Reviews of Maqpie?

What Are G2 Users Discussing About Maqpie?

Max Help Chat

Max HelpChat is a comprehensive, free live chat solution designed to enhance customer engagement on your website. It seamlessly integrates with various platforms, including WordPress, Typo3, and Joomla, allowing businesses to communicate with visitors in real-time. The system is user-friendly, fully responsive, and offers mobile applications for iOS, Android, Windows, and MacOS, ensuring accessibility from any device. Key Features and Functionality: - User-Friendly Interface: Designed for ease of use, with most features accessible with a single click. - Full Responsiveness: Adapts to various screen sizes, providing a consistent experience across devices. - Secure Protection: Self-hosted solution offering full control over file permissions and security settings. - Operator Panel: Comprehensive panel with over 20 permission levels, allowing detailed management of operator roles. - Live Visitor Monitoring: Real-time tracking of website visitors, including their origin and duration of stay. - Standard Responses and Chat-Bot: Ability to set up canned responses and automated answers to handle common inquiries efficiently. - Proactive Engagement: Auto-engage visitors with proactive chat invitations based on predefined criteria. - Advanced Statistics: Detailed analytics and reporting, exportable to Excel, image, or CSV formats. - Multi-Language Support: Offers the chat solution in various languages to cater to a diverse audience. - Mobile Applications: Available for iOS, Android, Windows, and MacOS, ensuring operators can assist customers from any location. Primary Value and Problem Solved: Max HelpChat addresses the need for businesses to provide immediate, real-time support to website visitors, thereby enhancing customer satisfaction and increasing conversion rates. By offering a free, easy-to-integrate live chat solution with robust features, it enables businesses to engage proactively with potential customers, resolve inquiries promptly, and build stronger relationships. The platform's flexibility, security, and comprehensive functionality make it a valuable tool for businesses aiming to improve their online customer service and support operations.

Who Is the Company Behind Max Help Chat?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026