Best Live Chat Software - Page 33

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 507

Category Stats (Oct 2026)

  • Average Rating: 4.48/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Telagus (+2.19%) - Among all products in this category, Telagus recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 103,300+ Authentic Reviews
  • 507+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium)

Sannu Hub

Sannu Hub brings WhatsApp, Telegram, Instagram Direct, Facebook Messenger, email and web chat into a single shared inbox for your team. As an official provider of Meta's WhatsApp Business Cloud API, the account stays registered under your own company, with approved templates and without the restriction risk of unofficial setups. The built-in AI agent learns from your PDFs, your website and your price list, and answers citing the source of every fact. It replies to written messages, transcribes voice notes and also takes phone calls, using the same knowledge base. It qualifies leads by asking what it needs to know, then hands the conversation to a person with the context already in place. Sannu Calendar is included: a booking page, automatic reminders and confirmations, so appointments close without anyone stepping in. Integrations: REST API, signed webhooks, MCP server, Zoho CRM, Zapier and n8n. Hosted in the European Union, with daily backups. No lock-in contract.

Who Is the Company Behind Sannu Hub?

Selvo

Selvo is AI customer service software for small SaaS teams where founders, engineers and support all answer customers. Help center, live chat, shared inbox and an AI agent in one product. Most support tools charge for every person who might reply, so small teams end up deciding who is allowed to answer. Selvo works the other way around: Pro includes the whole team for $99 a month, and adding people never changes the price. Who it's for: small SaaS teams, roughly 2 to 15 people, where the founder, the engineers and the first support hire all answer customers. Teams that want their help center, chat and inbox in one place, with an AI agent that takes the repeat questions. What's in it: - AI agent. Answers chat from your help center and up to three website sources, links the article it used, and hands anything else to your team with a note on what was asked and what it tried. - Shared inbox. Chat and email together, with assignments, internal notes, mentions, tags, macros and keyboard shortcuts. - Help center. Hosted and searchable, on your own domain on Pro, with article feedback and SEO controls. - Live chat widget. Embeddable, with identity verification and a full SDK. - Tickets. Customer, back-office and tracker tickets, with custom types, states and a ticket form in the widget. - Reports. Conversations, responsiveness, CSAT, teammates and tickets. - For developers. A REST API, an MCP server for Claude and Cursor, and a CLI. Pricing: Starter is $39 a month for one person. Pro is $99 a month with unlimited team members and five help centers. The AI agent is $0.10 per conversation and free when it hands off. There is a 14-day free trial of Pro and no free plan. Switching: Selvo imports your articles, conversations, tickets and contacts, agents from Intercom, Zendesk, Help Scout, Freshdesk and Crisp. Selvo does the everyday support job: answering customers across chat, email and a help center, with AI taking the repeat questions. Phone support, SSO and SLAs are part of it. Founder-built and independent. We run our own support on Selvo.

Who Is the Company Behind Selvo?

  • Seller: Selvo
  • HQ Location: BEZIERS, FR
  • LinkedIn® Page: linkedin.com
    3 employees on LinkedIn®

Sendara

We help businesses send iMessages directly from their CRM, helping them 2-3x their response rates compared to SMS.

Who Is the Company Behind Sendara?

  • Seller: Sendara
  • Year Founded: 2025
  • HQ Location: New York City, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

Shopxare

Shopxare is a customer messaging platform for websites and online stores, with a free plan (no credit card, no trial that expires). It combines a live chat widget, an AI agent (Are AI) that answers only from your own content and cites its sources, and a shared inbox for chat, email and Telegram. It also includes email ticketing, a help center, Copilot for agents, live translation, voice message transcription, meeting booking, surveys, workflows and reports. Order lookups and payment links in the chat for WooCommerce, Shopify and ikas stores. Available in eight languages, with apps for iOS, Android, Mac and Windows.

Who Is the Company Behind Shopxare?

Sinorbis

Sinorbis is on a mission to simplify how international marketing teams create digital experiences to engage global audiences, wherever they are. Our platform centralises fragmented channels and enables teams to manage the entire customer journey from one place. Reach  - Reach and build an audience wherever they are. Create seamless experiences with localised digital content, assets and collateral. Ensure your brand is discoverable on any channel, in any market. Engage - Engage prospects on the channels they already use like WeChat and WhatsApp. Centralise fragmented messaging channels into a single hub. Nurture your audience at scale in the markets that matter. Convert - Build trust with prospects through direct, one-to-one conversations on the channels they prefer. Share the right localised message and content at the right time. Support decision making and drive outcomes.

Average Rating: 4.4/5.0

Total Reviews: 5

How Do G2 Users Rate Sinorbis?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)

Who Is the Company Behind Sinorbis?

  • Seller: Sinorbis
  • Year Founded: 2016
  • HQ Location: Sydney, AU
  • Twitter: @sinorbistweet
    276 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Are Recent G2 Reviews of Sinorbis?

sisCall Center

Sistema Call Center: aumente a produtividade da sua Central de Atendimento por meio de um Software com Discador Automático, Gestão de Filas, Gravação de Chamadas e URA Ativa e Receptiva!

Who Is the Company Behind sisCall Center?

SiteHood

SiteHood offers live chat solution for online sales and service on websites.

Who Is the Company Behind SiteHood?

Sorraia

Sorraia lets anyone add working widgets to any website with a single copy-paste: contact forms, booking calendars, small online shops, and an AI chat assistant. Each widget is installed with one snippet — a div and a script tag — and renders to match the host site's design instead of sitting in a third-party iframe box. There are no plugins to install and no rebuild required, and the same snippet works on WordPress, Squarespace, Webflow, Wix, and plain HTML sites alike. Each widget is built for real use, not just display. Forms support custom fields, required flags, and templates. Booking calendars handle visitor timezones automatically and support split-day availability, booking rules, and blackout dates. Shops sell one-off products, subscriptions, or pay-what-you-want donations through Stripe Checkout. The AI chat answers from the knowledge you give it about your business, hands off to a human when it should, and discloses to visitors that it is an AI — that disclosure is built in, not a setting. For freelancers and agencies, Sorraia is designed around running many sites from one dashboard. Every site's submissions, bookings, and orders are scoped to that site. Clients can be granted login access to just their own site's activity, without seeing your other clients or your billing. Shop payments route to each client's own Stripe account through Stripe Connect, so their sales land in their bank — not yours. Workflows push activity onward to Slack, Mailchimp, and HubSpot — a submission can notify your team, add a contact, or trigger an email reply. Developers get a REST API, a TypeScript SDK, and full documentation. Pricing is stated plainly. Every plan lists its limits, the free plan is free forever with no card required, and the AI chat includes a defined monthly conversation allowance on every tier — no unlimited-with-an-asterisk. Paid plans start at $19/month, and every

Who Is the Company Behind Sorraia?

Swirl

Swirl is an AI-powered solution designed to enhance e-commerce product pages by embedding a native, on-page AI experience that mimics a knowledgeable in-store expert.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Swirl?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Swirl?

Tiny Chat

Tiny Chat is a live chat integration tool designed to connect your website directly with Slack. By adding a simple widget to your website, you can receive and respond to visitor messages directly within your Slack workspace. Messages are instantly delivered to a dedicated Slack channel, allowing your team to engage with users in real-time without the need for additional software. Tiny Chat simplifies customer communication with features like email collection, customizable chatbox appearance, language adaptation, and automated interactions. The setup is quick, requiring no coding skills, making it accessible for both technical and non-technical users.

Who Is the Company Behind Tiny Chat?

tolk.ai

tolk.ai offers a agentic AI-powered ecosystem to maximize customer experience and optimize team performance. Genii, an autonomous AI agent, accelerates conversion and improves customer satisfaction by automating interactions with advanced personalization. It integrates with business tools for instant and accurate responses, while reducing the workload for support teams. Thanks to features like ROI tracking and analytics, the Genii solution transforms every conversation into actionable insights. Each conversation reveals trends, pain points, and opportunities to improve customer relationships. Through advanced interaction analysis, businesses optimize their customer service, increase loyalty, and refine their sales strategy. With tolk.ai, empower your teams with the AI ​​tools that transform customer experience into a driver of sustainable growth.

Average Rating: 1.0/5.0

Total Reviews: 1

How Do G2 Users Rate tolk.ai?

  • Has the product been a good partner in doing business?: 0.0/10 (Category avg: 9.1/10)

Who Is the Company Behind tolk.ai?

  • Seller: tolk.ai
  • Year Founded: 2019
  • HQ Location: Montpellier, FR
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

Vartalaap

Vartalaap is an AI-powered revenue OS for brands. Its AI agents reply to customers instantly on WhatsApp, website chat and instagram, Facebok messenger, email, imessage, RCS and turn every conversation into a qualified lead, a sale or a resolved ticket, 24/7. Businesses use it to manage every customer chat in one inbox, send targeted campaigns, automate follow-ups and see which conversations drive revenue. When a chat needs a person, the AI agent hands it to the team with full context. Vartalaap is a Meta Business Partner.

Who Is the Company Behind Vartalaap?

VEVS

VEVS is an all-in-one website builder and business software platform for car rental property rental and other service businesses.

Who Is the Company Behind VEVS?

  • Seller: VEVS
  • Year Founded: 2009
  • HQ Location: Varna, BG
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Video Service Desk

Live Voice and Video Chat Button For Your Website Visitors To Call You A no-coding-needed, pluggable button similar to the one found on the bottom-right corner of this page. With added features like file sharing & screen sharing. We understand that each business is unique and one size does not fit all. Capture all the details that you need with dynamic contact forms tailored to your business needs. Display a custom message to your website visitors in case you are not online. Video Service Desk comes with your logo and you can customize the look and feel, position, size, button text and color to match your brand. Isn't that cool? Different buttons on different pages of your website could be used to route calls to different teams automatically. The button on your home page routes the call to your Sales team. Another button inside your member area could be set to route the calls to Customer Support by default.

Who Is the Company Behind Video Service Desk?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026