---
title: Video Service Desk Reviews
meta_title: 'Video Service Desk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Video Service Desk works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Video Service Desk Reviews
**Vendor:** Ayushman Chatterjee  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)
## About Video Service Desk
Live Voice and Video Chat Button For Your Website Visitors To Call You A no-coding-needed, pluggable button similar to the one found on the bottom-right corner of this page. With added features like file sharing & screen sharing. We understand that each business is unique and one size does not fit all. Capture all the details that you need with dynamic contact forms tailored to your business needs. Display a custom message to your website visitors in case you are not online. Video Service Desk comes with your logo and you can customize the look and feel, position, size, button text and color to match your brand. Isn't that cool? Different buttons on different pages of your website could be used to route calls to different teams automatically. The button on your home page routes the call to your Sales team. Another button inside your member area could be set to route the calls to Customer Support by default.






- [View Video Service Desk pricing details and edition comparison](https://www.g2.com/products/video-service-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-23+00%3A38%3A40+-0500&secure%5Bsession_id%5D=a139c870-cfe6-4372-a8de-733934462e7b&secure%5Btoken%5D=f6a5c6c99d573c020313cbca1d7c619911ea2d42fc3d514562c8ee34906c9f24&format=llm_user)

## Video Service Desk Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

## Top Video Service Desk Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,543 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,653 reviews)