Best Live Chat Software - Page 25

All-In-One Messenger for Small and Medium Businesses

ChatWerk is an all-in-one messaging platform designed specifically for small and medium-sized enterprises . It consolidates various communication channels—including WhatsApp, Facebook Messenger, Telegram, Google Business Messages, Instagram, and web chat—into a single, user-friendly inbox. This integration enables businesses to manage customer interactions more efficiently, ensuring no inquiry goes unnoticed. With ChatWerk, companies can enhance their customer engagement, streamline communication processes, and maintain compliance with data protection regulations. Key Features and Functionality: - Unified Messaging Inbox: Centralizes multiple messaging platforms into one interface, allowing businesses to handle all customer communications seamlessly. - Team Collaboration: Supports multiple users with individual logins, enabling teams to collaborate effectively on customer inquiries. - Automated Responses: Offers autoresponders and chatbots to manage customer interactions outside of business hours, ensuring continuous engagement. - GDPR Compliance: Ensures all communications are 100% compliant with data protection regulations, safeguarding customer information. - Multi-Device Accessibility: Provides applications for desktop, tablet, and smartphone, allowing businesses to stay connected with customers from any device. Primary Value and Solutions: ChatWerk addresses the challenge SMEs face in managing multiple communication channels by providing a centralized platform that simplifies customer interactions. By integrating various messengers into one inbox, it ensures that businesses never miss a customer inquiry, leading to improved customer satisfaction and loyalty. The platform's automation features reduce response times and operational workload, while its compliance with data protection laws offers peace of mind regarding customer data security. Ultimately, ChatWerk empowers SMEs to enhance their customer service capabilities, streamline communication processes, and drive business growth.

Almo Chat

Almo Chat is an AI-Powered custom chatbot that is trained on your content and knowledge base (Website, Documents, Text, Q&A). Almo Chat helps businesses enhance customer interactions and provide 24x7 Customer Support and Issue Resolutions. Almo Chat can also help collect users' details and Feedback.

Average Rating: 5.0/5.0

Total Reviews: 1

AmbiChat

Free live chat for unlimited websites. Customize your chat widget, manage customer conversations, and reply from one simple inbox.

Amivu

Amivu is a Brazilian customer service and sales platform for WhatsApp, Instagram and website chat. It turns one WhatsApp number into a shared inbox for the whole team: every conversation has an owner, and queues, automatic distribution and response-time targets show where customers are waiting. Ami, Amivu's AI agent, reads each conversation, summarizes what the customer wants and suggests a reply. She learns from the answers your team approves, and each company's knowledge stays isolated. Broadcasts, automations, a conversation board, a public API and webhooks complete the platform. Per-seat pricing, starting at one user, with no lock-in contract and no setup fee.

AnswerChat

AnswerChat is a customer service software that helps to track websites and visitor's statistics.

Appy Pie Live Chat

AsisteClick.com Messenger For Business

A collaborative customer support platform. Chat with customers from your website, eMail, Twitter, Facebook Page and Facebook Messenger. Chat with your team: * 1-on-1: Every user can start a private conversation with another user * Private groups: Need to work a project? Create a private group and add team members to chat with * Departments: For every department you setup there is a room where members can share things * Mentions: Type @ and the name of any teammate to send a mention with a special alert * Emojis: Easily add emojis to replies and give them a personal touch. * Easy to implement: Just create your free account and add your team members. * Collaborators: Invite all your employees to the platform and unleash the collaborative work. * Send files: Share documents, contracts, PDFs, images and any type of files with your teammates. * Mark as unread: Need to get back to a chat? Mark it as unread and it will be activated as pending. * Chat even when offline: Users receive new messages while they were offline as soon as they login into the platform. * iPhone & Android App: Stay online and collaborate with teammates even when you are on the go using your iPhone or Android. * Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese. Website live chat: * Chat transfers: Agents can transfer chat to other agents or escalate requests to users from different departments. * Scroll to chat history: During a chat session just scroll up to see previous chat history on the same window. * Tags: Classify chats in tags to easily identify and group chats in the future. * Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing. * Triggers: Send automated chat invitations based on rules and visitor's behaviour. * Screenshot capture: Take a look at your customer's screen to offer a better support. * Transcript by email: You can always email the chat transcript to the customer after a session. * Easy to implement: Just copy & paste a tiny HTML code on your pages and that's it. * Chat to ticket: Need to continue support after a chat session? Create a ticket from chat. * Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login. * Emojis: Both agents and customers can combine text with emojis. * Send files: Share documents, contracts, PDFs, images and any type of files with your customers. * Custom fields: Need more information about your customers? Just add custom fields to the chat request form. * Custom colors: Easily adapt chat window colors to match your business image. * iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android. * Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese. Multichannel customer support: * Multichannel platform: Provide support to multilpe channels from a single platform. * Twitter: Integrate with your Twitter account and reply to direct messages and mentions. * eMail to ticket: Forward customer support emails to the platform and convert them into conversations. * Chat to ticket: Need to continue support after a chat session? Create a ticket from chat. * Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login. * Manual ticket: Need to continue support after a phone call? Create a manual ticket. * Conversational eMails: Convert those boring emails into nice looking conversations with chat bubbles. * Internal notes: Add private notes to tickets for internal use or when assigning a ticket to other user. * Assign tickets: You can assign tickets to a particular user or to a whole department. * Search with ease: Filter out tickets by user, priority, tags, customer, subject or ticket ID. * Easy to implement: Just forward your current customer support emails to our platform to integrate them into a shared inbox. * Web chat: Your customes can contact you in real right from your website. * Facebook Page & Facebook Messenger: Integrate with your Facebook account and reply messages sent through your Facebook Page and customers using Facebook Messenger. * Avoid collisions: Visual alerts let you know who is working on which tickets. * Tags: Classify tickets in tags to easily identify and group chats in the future. * Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing. * Emojis: Easily add emojis to ticket replies and give them a personal touch. * File attachments: Share documents, contracts, PDFs, images and any type of files with your customers and teammates. * Priority auto update: Setup service level agreements and when a ticket should be scaled to medium or high priority. * Mentions: Type @ and the name of any teammate to send a mention with a special alert. * iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android. * Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.

Atlasmic

Atlasmic is the platform of live chat, business messenger, sales, inbound marketing and analytics – everything you need to run a modern business online.

AtomX Live Chat

Avochato

In today’s connected world, customers are in the driver’s seat. Customers want the flexibility to communicate with businesses across any channel and when they do, their experiences need to be personalized, instant, and always on. Facing increasing customer demands, sales, marketing, and customer support teams must rise to the occasion. Fortunately, Avochato makes it easy for all teams to connect with customers and deliver a seamless and efficient experience every step of the way from lead capture and nurturing to post-sale support. The result: You increase engagement with your customers close more deals, faster than ever before.

Average Rating: 4.4/5.0

Total Reviews: 193

B2Chat: Omnichannel Communication platform for businesses

B2Chat is a comprehensive customer service solution that unifies WhatsApp, Facebook Messenger, Instagram, Telegram, and LiveChat into a single interface. Ideal for small, medium, and large enterprises looking to increase sales and customer satisfaction. Key features: Centralized management of multiple communication channels Real-time monitoring and advanced analytics Automated responses and message customization Mass interactive marketing campaigns Contact and lead management Operating in 19 countries, B2Chat offers a secure platform with 98.8% uptime, backed by over 600 satisfied clients.

Beekon

Beetexting

Beetexting is a full-service business texting app for sales and service teams to send text messages to their customers. Your team works hard every day to provide excellent service to their customers and attract prospects. Communication is difficult enough without the hassle of emailing back and forth and leaving voicemail after voicemail. Texting gives your team the extra tools they need to build better relationships with their customers and prospects. Integrate with your CRM, Calendly, RingCentral accounts and more.

Average Rating: 5.0/5.0

Total Reviews: 5

Binotel LLC

Binotel LLC offers business communication and customer management solutions primarily in Ukraine and Kazakhstan. Its core service is a virtual PBX system that integrates company phone numbers into a single network, handling call routing, recording, and analytics to manage incoming and outgoing communications. Additional products include Smart CRM for automating lead tracking and sales processes, with integrations to Binotel telephony, Nova Poshta, Viber, Telegram, Apix-Drive, Make, and Zapier, plus a public API for custom connections. Other tools encompass call tracking to evaluate advertising performance, online chat for website interactions, and specialized CRM for service industries like salons. The platform supports scalability for various business sizes, focusing on operational efficiency in areas such as retail, hospitality, and professional services.

Birdychat

Birdychat - Telegram based live chat widget that sends messages directly from your website to Telegram without requiring visitors to install Telegram or create an account. It combines seamless, real-time communication with easy setup and customization, making it ideal for freelancers, solopreneurs and micro businesses who want fast, direct conversations without complicated tools.