# Best Live Chat Software - Page 25 ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 463 ### Category Stats (Jul 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month _Last updated: July 31, 2026_ ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100,300+ Authentic Reviews - 463+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Live Chat Software ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=10366&focus%5B%5D=1281845&focus%5B%5D=61400) Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, Podium, WhatsApp Business Platform, and Tidio. Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio) **Sponsored** ### Gemini Gemini is a family of multimodal, generative AI models. These models were developed by Google DeepMind and Google Research. They are designed to understand, operate across, and combine different types of information. This includes text, images, audio, video, and code. Gemini serves as a versatile, everyday AI assistant and powers a conversational chatbot. Key Product Features & Capabilities Multimodal Understanding: Gemini understands and combines text, images, audio, video, and code. It can analyze complex documents, code repositories, and long videos. Conversational AI: Gemini allows for natural conversations. It functions as an intelligent assistant that can brainstorm, plan, and discuss topics. Deep Research & Analysis: Gemini can analyze websites and user files to generate reports. It can also create audio overviews of the information. Agentic Capabilities: Users can create custom "Gems" (specialized AI experts). The models can act as agents to take actions in tools like Chrome. Integrated Productivity: Gemini is integrated into Gmail, Google Docs, Drive, and Meet. This helps summarize, write, edit, and organize information. Creative Tools: Features include image generation and video creation, enabling the generation of 8-second videos with sound. Long Context Window: High-end models feature up to a 1 million-token context window. This is capable of analyzing large amounts of data. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-07-31T23%3A14%3A14Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1332376&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsLang%3Den%26page%3D25&secure%5Btoken%5D=a1067b95e19e298380d959e8cd068506fdbbc8020c38e17376241a18ff8c7d9b&secure%5Burl%5D=https%3A%2F%2Fdocs.cloud.google.com%2Fgemini-enterprise-agent-platform%2Fmodels%2Fgoogle-models%2F%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%25epid%21-%25ecid%21-gemini%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url) ### [Brisk Live Chat](https://www.g2.com/products/brisk-live-chat/reviews) Sign up in seconds and transform your customer communication with Brisk Chat. See how effortless real-time customer communication can be. Live Chat Features Engage website visitors in real time Speed up responses with smart, AI context aware reply suggestions AI learns from customer queries and agent replies to continuously improve results Provide round-the-clock support Easily add agents and manage your growing team Manage incoming chats efficiently with smart queuing Direct high-value chats to agents first Track visitor behavior and chat performance instantly Review past chats for quality control and training AI powered knowledge base that grows with every chat, no setup required Personalize your chat widget to match your brand View chat statistics - response time, duration, etc. #### Who Is the Company Behind Brisk Live Chat? - **Seller:** [Brisk Cloudware](https://www.g2.com/sellers/brisk-cloudware-b9aa4502-9ce9-4c6e-87e7-9fe4e8a345be) - **HQ Location:** Centennial, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=192a7be04eee4a1d2d1a734f7194f4c970034d9f466449a00298baf620269e47&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrisk-cloudware%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [chatalog](https://www.g2.com/products/chatalog/reviews) chatalog is the No.1 omni-channel messaging platform for teams to Support, Sell & Promote via messaging across B2B/B2C brands, Retail stores, Non-profits, Service companies around the globe with the help of customized Chatbot and advanced AI solution such as ChatGPT. Connect ChatGPT to your WhatsApp, Facebook, WeChat, etc., automate customer enquiries, answer global customers 24/7 and drive more sales. Founded in 2015, chatalog has supported over 1 billion conversations each year and is trusted by over 500 companies and SMEs. Automate engaging conversations with customers on multiple social media platforms including WhatsApp, Facebook, Instagram, WeChat and more. You will be able to view all customer engagement conversations in the same channel using chatalog. Utilizing the latest ChatGPT functionalities, customize and create your own personalized multilingual AI customer service and salesperson. The entire set-up is code-free and can be implemented with ease. It will help with customer enquiries and provide accurate information to customers based on documents you’ve provided. Whether you are looking for leads generation, automated marketing campaigns, or advanced customer relationship management systems, chatalog has all the tools to meet your business needs. Sign-up for 7-day free trial: https://app.chatalog.ai Contact our expert: https://wa.me/85254854684 OR info@chatalog.ai #### Who Is the Company Behind chatalog? - **Seller:** [chatalog](https://www.g2.com/sellers/chatalog) - **HQ Location:** Hong Kong, HK - **LinkedIn® Page:** [hk.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d097fa93638b32d443618c797effdb0dc4f00dc2db05097a8ae68ed3947577b2&secure%5Burl%5D=https%3A%2F%2Fhk.linkedin.com%2Fcompany%2Fchatalog-ai&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® ### [Chat Board](https://www.g2.com/products/chat-board/reviews) Chat Board is a powerful tool designed to automate customer communication using artificial intelligence-driven chatbots. It seamlessly integrates with popular messaging platforms such as Facebook Messenger, WhatsApp, Instagram, Telegram, and more, allowing businesses and institutions to enhance customer service efficiency. Key features of Chat Board include: AI-Powered Chatbots: Automate responses to frequently asked questions, engage with users, and provide instant support. Multi-Channel Support: Connect with customers across multiple messaging platforms, ensuring consistent communication. User Management: Efficiently manage user data and conversations within a single shared environment. Integrations: Integrate with various tools like Google, Zendesk, and Dialogflow to enrich functionalities. Conversation Flows: Create structured conversation paths that guide users toward specific actions or information. Human Takeover: Easily transition conversations from the chatbot to a human agent when needed. Mobile App: Transform mobile devices into customer service hubs via a progressive web app. Customizable Options: Tailor the chatbot experience according to your brand’s needs and customer expectations. Whether for marketing, customer support, or streamlining operations, Chat Board provides a comprehensive, user-friendly solution for businesses of all sizes. #### Who Is the Company Behind Chat Board? - **Seller:** [Eduhub Solutions](https://www.g2.com/sellers/eduhub-solutions) - **Year Founded:** 2020 - **HQ Location:** İstanbul, TR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6cd7cf77e81f2648ea521c3a5879c5922cc89191ae6289823444a0eac7144540&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feduhubsolutions&secure%5Burl_type%5D=linkedin_company_website) 75 employees on LinkedIn® ### [Chatim](https://www.g2.com/products/chatim/reviews) Welcome to Chatim, the all-in-one conversational platform designed to bridge the gap between businesses and their customers. In today’s fast-paced digital landscape, responding to a lead in seconds rather than hours can be the difference between a sale and a lost opportunity. At Chatim, we provide the tools you need to engage, support, and convert your website visitors in real-time. Our Mission Our mission is to simplify customer communication for businesses of all sizes. We believe that professional-grade automation and live chat should be accessible, high-performing, and easy to use. By combining human-centric live chat with intelligent AI-powered automation, we help you provide exceptional 24/7 service without the need for a massive support team. What We Offer Intelligent Live Chat: Connect directly with your visitors the moment they have a question. Our mobile-optimized widget ensures you never miss a conversation, whether you’re at your desk or on the go. Smart Chatbot Automation: Leverage our intuitive drag-and-drop builder to create sophisticated chatbots—no coding required. From simple FAQs to advanced lead qualification, our bots work tirelessly while you sleep. Lightning-Fast Performance: We know SEO and site speed matter. Our widget is engineered to be lightweight, ensuring it loads instantly without impacting your Core Web Vitals or search rankings. Integrated CRM & Analytics: Gain deep insights into customer behavior. Track every interaction and manage leads effectively within our built-in CRM to ensure your marketing and sales strategies are data-driven. Why Choose Chatim? Chatim isn't just a chat bubble; it’s a growth engine. We focus on customization, allowing you to style your widget to match your brand perfectly. With a suite of free business tools—from ROI calculators to image resizers—we are committed to supporting your entire digital ecosystem. Join thousands of businesses who trust Chatim to elevate their customer experience and drive more sales. Start your journey today—no credit card required—and see why Chatim is the preferred choice for modern customer engagement. #### Who Is the Company Behind Chatim? - **Seller:** [Chatim](https://www.g2.com/sellers/chatim) - **Year Founded:** 2018 - **HQ Location:** Sacramento, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=774fb0da2ee3b497f73d249b6eea4c66e665dfb8272353a2b7c9e9ab3886e9f6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatim%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [ChatPlus](https://www.g2.com/products/chatplus/reviews) We are a Japanese software company providing AI chatbot tool in Japan and abroad. With our team composed of highly skilled engineers, sales managers and marketers, we are supporting more than 19,000 clients which make us now the No.1 AI chatbot provider in Japan since our launch in 2016. WHAT WE OFFER: AI chatbot tool with a huge number of customized functions that will definitively make you satisfied. ・6 plans available from $11.5 only One of the cheapest chatbot services on the market without a lack of quality. ・+ 5000 functions Knowledge base, report and analysis, ticket, lead, categories and tags settings, +30 integrations (ChatGPT, Salesforce, Teams, etc) and much more! OUR VALUE: With ChatPlus, you can expect: ・Save costs and increase sales: 30 to 200％ sales increasing expected during and even outside business hours. ・Boost lead generation: raise up to 70% of leads via automated chatbot ・Build up ~90% customer satisfaction ・Help your engage with customer: flexible analysis tool and customer information collection ・24/7 available service: respond to inquiries at any time even out of business hours. ・Hybrid customer experience: strong chatbot and high functional live chat assistance ・Reduce repetitive tasks: 70% of FAQs handle task ・Identify customer behavior: classify each customer by using categories and tags ・Multiple language: +13 languages available Moreover, our support team will help you building the most suitable chatbot for your needs from the first step to the installation and beyond without any charges! Recognized as the No.1 share in Japan chatbot industry, our successful business is growing rapidly and we expect now to bring the know-how of our experts combined with the finesses of Japanese services to international companies. Are you looking for a tool that can help you to improve your business more effectively without spending high costs? Do you need a smoother domestic and foreign customer support service? We are here for you. By 1 click, ask for the most suitable chatbot and meeting tool that will make you feel free from any pressured business interactions. #### Who Is the Company Behind ChatPlus? - **Seller:** [ChatPlus Co.,Ltd](https://www.g2.com/sellers/chatplus-co-ltd) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Chattitude](https://www.g2.com/products/chattitude/reviews) Chattitude is an AI-powered conversational sales and support agent built for small and mid-sized businesses. With a 20-minute, no-code setup, Chatty instantly engages website visitors and customers—qualifying leads, booking demos, and resolving routine questions 24/7. By deflecting up to 70% of repetitive tickets, it frees human teams to focus on higher-value work while protecting revenue from lost prospects. Chattitude integrates seamlessly with CRMs, help desks, and productivity tools, passing full context and transcripts into your existing workflows. Its multilingual coverage, real-time lead scoring, and built-in scheduling ensure faster response times, higher conversion rates, and better customer satisfaction. Whether you’re looking to boost sales efficiency or reduce support costs, Chatty delivers measurable results from day one. #### Who Is the Company Behind Chattitude? - **Seller:** [Chattitude](https://www.g2.com/sellers/chattitude) - **Year Founded:** 2024 - **HQ Location:** Clarksburg, Maryland USA - **Twitter:** @chattitudeai 2 Twitter followers - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1db484cf22a513a4f24fbd30da7603b24e92bdb171379bd4afecfa336d681baf&secure%5Burl%5D=http%3A%2F%2Flinkedin.com%2Fcompany%2Fchattitude%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® - **Ownership:** Gold Lasso, Inc. ### [ChayAll](https://www.g2.com/products/chayall/reviews) Communicate with your customers on WhatsApp Business, Messenger, Apple Business Chat, Google's Business Messages, Live Chat and Instagram thanks to a single platform. #### Who Is the Company Behind ChayAll? - **Seller:** [Greenbureau](https://www.g2.com/sellers/greenbureau) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=750c6e66cc5362c71824e2ebc0de4ff340d573d4c4cc6104b567bc7629b79bfa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchayall%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Click4Assistance](https://www.g2.com/products/click4assistance/reviews) Click4Assistance is a UK based Live Chat Software provider. #### Who Is the Company Behind Click4Assistance? - **Seller:** [Click4Assistance](https://www.g2.com/sellers/click4assistance-3859c56e-20f8-4d8e-9980-e6d2cdb02c65) - **Year Founded:** 2004 - **HQ Location:** Basildon, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2466b2828633d39885d1945b3ecfb68e2f28cc8af25c2b28e6d4500d34e2c55f&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclick4assistance&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® ### [Click Media Lab](https://www.g2.com/products/chirpbyte-click-media-lab/reviews) Chirpbyte delivers advanced live chatbot solutions for seamless customer support and engagement. Powered by AI, our chatbots provide real-time assistance, faster responses, and improved customer satisfaction. Whether for small businesses or large enterprises, Chirpbyte helps streamline communication and drive growth with 24/7 support and personalized, scalable solutions. #### Who Is the Company Behind Click Media Lab? - **Seller:** [Chirpbyte](https://www.g2.com/sellers/chirpbyte) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f268efe26523606fd625579650c9e9bbe5b105d859e3f1f73631f27a6e4e2c60&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchirpbyte&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Client Chat Live](https://www.g2.com/products/client-chat-live/reviews) Client Chat Live™ turns website visitors into clients with Live Chat. Client Chat Live™ provides professional operators ready to live chat with your website visitors 24/7/365. #### Who Is the Company Behind Client Chat Live? - **Seller:** [Client Chat Live](https://www.g2.com/sellers/client-chat-live) - **Year Founded:** 2008 - **HQ Location:** Austin, US - **Twitter:** @Client\_Chat 161 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=723135e074890841e704d531f14044bdc90ef94c09bed832d161c9fbb13d03d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclient-chat-live%2F&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® ### [CloudNet360](https://www.g2.com/products/cloudnet360/reviews) CloudNet360 offers sales automation and small business CRM solutions. **Average Rating:** 4.0/5.0 **Total Reviews:** 5 #### How Do G2 Users Rate CloudNet360? - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10) #### Who Is the Company Behind CloudNet360? - **Seller:** [Cloudnet360](https://www.g2.com/sellers/cloudnet360) - **Year Founded:** 2006 - **HQ Location:** Mundelein, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a2379a75be34ad8bb6468363ff8b3c5fa16a308fb8a65b1dc347a992957ead6&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloudnet360&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Small, 40% Medium #### What Do G2 Reviewers Say About CloudNet360? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **complete property management solution** of CloudNet360, enhancing sales and streamlining customer relationships effectively. - Users praise the **automation capabilities** of CloudNet360, enhancing sales and streamlining customer relationships effortlessly. - Users appreciate the **automation features** of CloudNet360, enhancing sales and simplifying customer relationship management. - Users value the **complete property management solution** offered by CloudNet360 for efficient operations and guest handling. - Users praise the **responsive customer support** of CloudNet360, ensuring quick resolutions and a seamless experience. ##### Cons - Users find the **limited customization** options of CloudNet360 restrictive, impacting their overall experience and adaptability. - Users are frustrated by the **slow loading** times and limited support, impacting their overall experience with CloudNet360. - Users report **limited language support** , making it challenging for non-English speakers to effectively utilize CloudNet360. - Users report **slow performance** with CloudNet360, leading to frustrations and hindering productivity. #### What Are Recent G2 Reviews of CloudNet360? **["It provides a user-friendly and secure solution"](https://www.g2.com/survey_responses/cloudnet360-review-10768431)** **Rating:** 4.0/5.0 stars _— Riteesha S._ [Read full review](https://www.g2.com/survey_responses/cloudnet360-review-10768431) **["review for cloudnet360"](https://www.g2.com/survey_responses/cloudnet360-review-10734504)** **Rating:** 5.0/5.0 stars _— Parul B._ [Read full review](https://www.g2.com/survey_responses/cloudnet360-review-10734504) #### What Are G2 Users Discussing About CloudNet360? - [What is CloudNet360 used for?](https://www.g2.com/discussions/what-is-cloudnet360-used-for) ### [ConnectyCube Chat Widget](https://www.g2.com/products/connectycube-chat-widget/reviews) ConnectyCube Chat Widget is a fully-featured, embeddable live chat solution designed to enhance real-time communication on your website. In just 2 minutes, you can integrate private and group chat, audio/video calls, media sharing, and presence indicators - all designed to match your brand's style. Ideal for SaaS platforms, e-commerce stores, marketplaces, and internal tools, the widget supports great customer engagement and stronger user interaction. The widget is especially optimized for online stores built on Medusa and Vendure. With step-by-step integration guides, merchants can quickly add real-time chat functionality to their storefronts and buyer dashboards - improving customer support, increasing conversions, and building buyer trust. #### Who Is the Company Behind ConnectyCube Chat Widget? - **Seller:** [ConnectyCube](https://www.g2.com/sellers/connectycube) - **Year Founded:** 2018 - **HQ Location:** Berlin, DE - **Twitter:** @ConnectyCube 199 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=29ef929051dd4640da97084b3264823721527b57417df351c044c78482aaba9c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconnectycube&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® ### [customer service software](https://www.g2.com/products/customer-service-software/reviews) Kpro customer service software is developed with its unique features by considering a reality check of the requirement of automation to provide better experiences to the potential end customers of your business. #### Who Is the Company Behind customer service software? - **Seller:** [Desku.io](https://www.g2.com/sellers/desku-io) - **Year Founded:** 2022 - **HQ Location:** Dover, US - **Twitter:** @DeskuHQ 52 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5ed03bb3c430c01305a20b6fa5e78c1176ba1080b1384b64448e37a9277d99a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdesku-io%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® ### [Cute Live Support](https://www.g2.com/products/cute-live-support/reviews) Cute Live Support is a live chat software for ASP.NET sites. #### Who Is the Company Behind Cute Live Support? - **Seller:** [Cutesoft](https://www.g2.com/sellers/cutesoft) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Dante AI](https://www.g2.com/products/dante-ai/reviews) Dante AI is AI customer service that runs itself. Train an AI agent on your website, documents, or knowledge base - it goes live in 60 seconds and answers customer questions accurately in over 100 languages, via chat or voice. Human handoff is built in. When your AI agent reaches its limits, it transitions the conversation to your team in one message. Every conversation is tracked with resolution rates and satisfaction scores. Deploy as a website widget, standalone page, custom domain, or through the API. Capture leads mid-conversation. Export chat records for compliance. Connect to your existing tools through Zapier and native integrations. No code required. Free to start. Paid plans from $29/month. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Dante AI? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind Dante AI? - **Seller:** [Dante AI](https://www.g2.com/sellers/dante-ai) - **Year Founded:** 2023 - **HQ Location:** Middletown, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45e01e82089c9a38f019e78a4bf3091956be241a6d08b8708eb4980bb0815ebc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdante-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 250% Large, 100% Small #### What Do G2 Reviewers Say About Dante AI? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Dante AI, appreciating its intuitive design and seamless workflow integration. - Users appreciate the **real-time, accurate responses** from Dante AI, enhancing their travel experience significantly. - Users appreciate the **effective communication** of Dante AI, receiving real-time answers and support in multiple languages. - Users find Dante AI **very helpful** for appointment bookings, guidance, and providing quick responses to customer inquiries. - Users praise the **easy setup** of Dante AI, appreciating its no-code approach for seamless management. ##### Cons - Users highlight the need for **better PHI governance** in Dante AI's initial setup to enhance security. - Users find that **manual preprocessing** is necessary for importing large SKU catalogs, impacting ease of use. #### What Are Recent G2 Reviews of Dante AI? **["Effortless Workflow and Outstanding Support"](https://www.g2.com/survey_responses/dante-ai-review-12081803)** **Rating:** 5.0/5.0 stars _— Stefan S._ [Read full review](https://www.g2.com/survey_responses/dante-ai-review-12081803) **["A genuinely impressive platform. It meets my expectations and more"](https://www.g2.com/survey_responses/dante-ai-review-11845828)** **Rating:** 5.0/5.0 stars _— Victor A._ [Read full review](https://www.g2.com/survey_responses/dante-ai-review-11845828) - [‹ Prev‹ Prev](/categories/live-chat?hsLang=en&order=g2_score&page=24#product-list) - [1](/categories/live-chat?hsLang=en&order=g2_score#product-list) - [2](/categories/live-chat?hsLang=en&order=g2_score&page=2#product-list) - … - [21](/categories/live-chat?hsLang=en&order=g2_score&page=21#product-list) - [22](/categories/live-chat?hsLang=en&order=g2_score&page=22#product-list) - [23](/categories/live-chat?hsLang=en&order=g2_score&page=23#product-list) - [24](/categories/live-chat?hsLang=en&order=g2_score&page=24#product-list) - 25 - [26](/categories/live-chat?hsLang=en&order=g2_score&page=26#product-list) - [27](/categories/live-chat?hsLang=en&order=g2_score&page=27#product-list) - [28](/categories/live-chat?hsLang=en&order=g2_score&page=28#product-list) - [29](/categories/live-chat?hsLang=en&order=g2_score&page=29#product-list) - [30](/categories/live-chat?hsLang=en&order=g2_score&page=30#product-list) - [31](/categories/live-chat?hsLang=en&order=g2_score&page=31#product-list) - [Next ›Next ›](/categories/live-chat?hsLang=en&order=g2_score&page=26#product-list) Spotlight Categories [Account-Based Orchestration Platforms](https://www.g2.com/categories/account-based-orchestration-platforms) [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) Similar Categories - [Help Desk](/categories/help-desk) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Live Chat Themes](/categories/live-chat/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated April 9, 2026 Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates. ### Core Capabilities of Live Chat Software To qualify for inclusion in the Live Chat category, a product must: - Provide instant messaging capabilities between customer service representatives and website visitors - Allow chat windows to either initiate conversation or live independently on a website for potential inquiries ### Common Use Cases for Live Chat Software Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include: - Providing immediate support for product questions, technical issues, and website navigation - Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood - Reducing response times compared to ticket-based support systems to improve first-contact resolution rates ### How Live Chat Software Differs from Other Tools Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation). ### Insights from G2 on Live Chat Software Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption. Show More * * * ## How Do You Choose the Right Live Chat Software? ### What You Should Know About Live Chat Software ### What is Live Chat Software? Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation. Companies searching for the best live chat software for business websites typically weigh widget customization, chatbot capability, and integration with their existing customer support stack. Based on G2 reviews, customer support and sales teams evaluate live chat software by comparing real-time response speed, customer engagement features, and ecommerce platform integrations. Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible. Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer. #### What Types of Live Chat Software Exist? **Text only solutions** Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation. **Voice or video solutions** Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text. ### What are the Common Features of Live Chat Software? Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software: **Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance. **Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads. **Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up. **Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers. **Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work. **Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company. **Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences. Many live chat software solutions will also offer the following features: - [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging) - [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development) - [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base) - [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails) - [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Benefits of Live Chat Software? Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons: **Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience. **Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries. **Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations. **Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale. ### Who Uses Live Chat Software? Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents. **Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software. **Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record. #### Software Related to Live Chat Software Related solutions that can be used together with live chat tools include: [Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool. [Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums. [Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform. [Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy. [Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. ### Challenges with Live Chat Software Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise. **Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once.  **Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions. **Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers. ### Which Companies Should Buy Live Chat Software? Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat. **E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase. **Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered. Based on G2 reviews, the most-cited evaluation criteria for live chat software on business websites are widget customization, chatbot quality with smooth AI-to-human handoff, and native integrations with the CRM and help desk already in use. For customer support teams, reviewers consistently call out omnichannel coverage across email, SMS, WhatsApp, and social messengers, alongside ease of use, as the day-to-day features that determine adoption. Ecommerce buyers specifically cite Shopify integration, mobile apps for responding to chats away from the desk, and visitor tracking as the difference between live chat solutions that drive customer engagement and ones that sit idle. Sales-led teams highlight high-intent visitor identification and real-time client support as the features that turn live chat from a support tool into a lead-generation channel. ### How to Buy Live Chat Software #### Requirements Gathering (RFI/RFP) for Live Chat Software Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider. First, buyers must evaluate the need for live chat software, and ask the following questions: - Who will be using the product most often? - How many users (or seats) do we need?  - Will it be used for customer service or technical support?  - Will the sales team use it for lead generation or guiding customers on their buying journey? At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk. #### Compare Live Chat Software Products **Create a long list** Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers. **Create a short list** After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features. **Conduct demos** Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch. #### Selection of Live Chat Software **Choose a selection team** The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents. **Negotiation** Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans. **Final decision** Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives. ### Live Chat Software Trends **Screen sharing** Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent. **Automation** Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads.