Best Help Desk Software - Page 30

Engage Beast AI

Engage Beast is an AI-powered messaging platform built for businesses drowning in social media conversations. It unifies all your DMs, comments, and ad replies from Instagram, Facebook, WhatsApp, TikTok, and more — into one clean inbox. Engage Beast doesn’t just organize the chaos — it replies for you, instantly and on-brand. Whether you're a solo brand or managing multiple accounts, Engage Beast helps you stop losing leads, improve customer response time, and finally stay on top of your messaging game.

Average Rating: 5.0/5.0

Total Reviews: 2

ETIYA Customer Service Management

Etiya's Customer Service Management (CSM) enhances customer satisfaction and loyalty by enabling seamless, efficient, and proactive customer service across multiple channels. It empowers businesses to resolve customer issues quickly and effectively with AI-driven insights, automated workflows, and real-time recommendations. With its intelligent ticket management system, CSM optimises service operations, offering both self-service and empowered agent interactions, leading to improved first-contact resolution and reduced operational costs.

ETIYA Digital Interaction Management

Etiya Digital Interaction Management is an AI-driven platform designed to enhance digital customer interactions across multiple channels. It provides seamless communication through digital channels such as social media, email, and SMS, enabling customer service teams to efficiently manage customer complaints, track engagements, and perform sentiment analysis in real-time. By integrating AI technologies, the platform helps businesses respond proactively to customer needs, improving service quality and customer loyalty.

Euphoric.ai

Euphoric.ai is an AI-powered multi-channel help desk solution that brings all customer conversations from emails, messengers, and phone calls into a single, shared inbox. This centralized approach allows support teams to manage customer inquiries efficiently without the clutter of traditional ticketing systems. Euphoric.ai features AI-driven tools to assist support agents in delivering quicker and more accurate responses, improving overall workflow and customer satisfaction. The platform also provides comprehensive analytics, helping teams track performance and optimize their service processes. Setting up Euphoric.ai involves 4 simple steps: 1. Add Your Company Name: Start by personalizing Euphoric.ai for your business. 2. Connect Your Channels: Bring emails, messengers, and voice support together in one place. 3. Get Your Team Onboard: Invite your team and set up roles for efficient collaboration. 4. Start Resolving Tickets: Manage customer issues directly from the shared inbox and use AI tools to streamline repetitive tasks.

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EvoAI

EvoAI is the AI customer experience platform for DTC and eCommerce, built on a first-party identity graph instead of stateless session IDs. Three apps, one brain: AI Sales Assistant for Conversational Commerce Platforms, conversational support with customer service automation and 24/7 customer self-service, and AI Search. One shopper profile across chat, email, SMS, WhatsApp, and Facebook Messenger. Also one of the few Digital Customer Service Platforms built for DTC: modern help desk, brand-native live chat, conversational marketing, and social customer service. One inbox, one memory. Sit on top of Gorgias, Kustomer, Zendesk, Richpanel, Freshdesk, or Help Scout, or run EvoAI native. Free trial for any-size brand. 30%+ CX cost reduction on signup. Live in days. Built on Blotout. Trusted by 1,300+ DTC brands including Plug.tech, Beard Struggle, Oakcha, and Caden Lane.

ExDesk

ExDesk is a complete help desk software solution for small and medium size businesses. It's a remotely hosted ASP service, web based, and accessed from any browser for ease of use and affordability. You get a fully configurable system that matches your workflow needs precisely and combines power and simplicity with rapid deployment.

Experia

Manage the digital customer care & communication between organizations and clients through digital channels (WhatsApp Business, Twitter, Web Chat, Email, instagram, google maps, google my business, linkedin, voice, messenger, facebook page, wechat, telegram) Rich interface for agents and supervisors with wide range of capabilities to optimize customer care and digital campaigns

Average Rating: 5.0/5.0

Total Reviews: 1

FanDesk

FanDesk is a helpdesk and ticketing system for support teams that work in Persian and English. It covers the full ticket lifecycle (priorities, assignment, bulk actions), SLA policies calculated against real business hours and holidays, threaded replies with internal notes and attachments, a searchable knowledge base, and reporting on agent performance and SLA compliance. Notifications go out by email, Telegram, SMS or in-app. Organizations can model branches, departments and teams, with permissions set per branch. FanDesk is available as a cloud subscription or as a self-hosted Docker deployment under an on-premise licence.

FastTrack

FastTrack PPM is a competitively priced fully-featured scaleable automated facilities maintenance management system. Scheduling planned maintenance tasks has never been easier. FastTrack PPM has been created with end-users in mind and the user-friendly interface along with 'System Wizards' make it one of the leading packages available today. The PPM Task Wizard allows users to create automated facilities maintenance processes in seconds. A few simple clicks of the mouse can have the system scheduling up and running.

Faveo Helpdesk

Fixify

Fixify is a new take on the IT help desk designed for orgs with 75 to 2000 employees that uses AI and machine learning along with our own human analysts We take on 75% of the help desk tickets so your internal team can focus on bigger projects. Not everyone wants to talk to a bot. That's why we use AI and automation to automate the majority of help desk work so Fixify’s human analysts can focus on what people are good at – making smart decisions and caring for end users.

FocalScope

Easy to use email ticket and live chat helpdesk system.

Average Rating: 3.5/5.0

Total Reviews: 1

Foliosio Helpdesk

Foliosio is an AI-native helpdesk built for solo founders and tiny teams who need to support their customers without hiring a support team or spending hours answering repetitive questions. It brings conversations from chat and email into one inbox, uses product knowledge and context to generate more accurate, relevant answers, and helps founders understand support trends through analytics. Its real value is turning customer support from a constant interruption into a streamlined system that can scale with the business, letting founders spend less time answering tickets and more time building their products.

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