# Best Field Service Management Software - Page 36

## How Many Field Service Management Software Products Does G2 Track?

**Total Products under this Category:** 853

### Category Stats (Aug 2026)

- **Average Rating:** 4.41/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** fieldd (+41.19%) - Among all products in this category, fieldd recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Field Service Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 29,300+ Authentic Reviews
- 853+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Field Service Management Software
 ![G2 Grid® for Field Service Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/field-service-management/grids.png?focus%5B%5D=25952&focus%5B%5D=5422&focus%5B%5D=55257&focus%5B%5D=41285&focus%5B%5D=20433&focus%5B%5D=23672&focus%5B%5D=2732&focus%5B%5D=14037)

Highlighted products: Agentforce Field Service (formerly Salesforce Field Service), Jobber, ServiceNow Field Service Management, Field Nation, Connecteam, Jotform, SAP Field Service Management, and Housecall Pro.

Underlying data: [Grid® JSON](https://www.g2.com/categories/field-service-management/grids.json?focus%5B%5D=agentforce-field-service-formerly-salesforce-field-service&focus%5B%5D=jobber&focus%5B%5D=servicenow-field-service-management&focus%5B%5D=field-nation&focus%5B%5D=connecteam&focus%5B%5D=jotform&focus%5B%5D=sap-field-service-management&focus%5B%5D=housecall-pro)

**Sponsored**

### Housecall Pro

Housecall Pro is a comprehensive business solution designed specifically for home service professionals, providing a suite of innovative tools and features within an easy-to-use platform. Trusted by over 200k+ Pros, Housecall Pro aims to streamline operations for professionals in various home service industries, including plumbing, electrical work, landscaping, and cleaning services. This platform is accessible via both web and mobile applications, allowing users to manage their businesses efficiently from anywhere. The target audience for Housecall Pro includes small to medium-sized businesses in the home services sector that are looking to enhance their operational efficiency and increase revenue. The platform caters to a variety of use cases, such as automating marketing efforts to attract new customers, facilitating online booking, and managing job schedules. By integrating these functionalities, Housecall Pro empowers service professionals to focus more on their core work while effectively managing the business side of operations. Key features of Housecall Pro include automated marketing campaigns that help users reach potential clients, visually appealing proposal creation, and consumer financing options that enable businesses to secure larger jobs. The platform also supports online payment processing, allowing customers to pay via multiple methods, including credit cards, bank transfers, and mobile wallets. This flexibility not only enhances customer satisfaction but also accelerates cash flow for service providers. In addition to revenue growth and payment solutions, Housecall Pro offers robust job management capabilities. Users can automate routine tasks such as scheduling, dispatching, and invoicing, while also tracking leads and job progress through a comprehensive workflow management board. Real-time alerts enhance communication among team members and clients, ensuring everyone stays informed throughout the service process. Furthermore, the platform integrates seamlessly with third-party tools like QuickBooks, enabling users to sync data effortlessly and manage payroll and employee benefits. Housecall Pro also provides valuable insights through detailed analytics and reporting on key business metrics, allowing professionals to make informed decisions and scale their operations effectively. On average, users report a more than 35% increase in monthly revenue after their first year with Housecall Pro. Subscribers gain access to an online community where they can connect with other home service professionals, sharing insights and best practices. This collaborative environment fosters growth and learning, making Housecall Pro not just a tool, but a partner in business success.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=25&secure%5Bchosen_at%5D=2026-08-04T02%3A03%3A42Z&secure%5Bdisplayable_resource_id%5D=25&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=25&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=14037&secure%5Bresource_id%5D=25&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffield-service-management%3Fpage%3D36&secure%5Btoken%5D=a126cd5d4bc87ee6a4aeea839a96079d99630de987e266d28afafbfa91af8da6&secure%5Burl%5D=https%3A%2F%2Fwww.housecallpro.com%2Ftop%2Fhome-service-software%2F%3Futm_source%3DG2%26utm_medium%3Dpaid-external-page%26utm_campaign%3Daq_ga_field_service_management_cpc%26mc%3DG2%26msc%3Daq_ga_field_service_management_cpc&secure%5Burl_type%5D=free_trial)

### [goDeskless](https://www.g2.com/products/godeskless/reviews)

goDeskless: Streamline Field Service Management with AI-Powered Efficiency goDeskless is a cutting-edge field service management solution designed to optimize and automate your field operations. Our platform combines the power of mobile self-dispatch, AI-driven scheduling, and a robust remote service solution to transform the way you manage your field services. Key Features: - Mobile Self-Dispatch: Customers can initiate a support ticket with a simple text message, collaborate with service advisors and get their issue resolved quickly without making a phone call. - AI-Enabled Scheduling: Leverage the power of artificial intelligence to optimize your schedules, reduce downtime, and increase productivity. - Remote Service Solution: Resolve issues remotely with our TrackHelp app, reducing the need for on-site visits and increasing first-call resolution rates. - Real-time Tracking and Analytics: Gain complete visibility into your field operations with real-time tracking, analytics, and reporting. - Automated Workflows: Streamline your processes with customizable workflows that ensure consistency and efficiency. - Seamless Integration: Integrate with your existing systems and tools to ensure a seamless transition. Benefits: - Increased Efficiency: Optimize your field operations and reduce downtime with AI-driven scheduling and mobile self-dispatch. - Improved Customer Experience: Provide faster response times and increased first-call resolution rates with our remote service solution. - Enhanced Visibility: Gain real-time insights into your field operations and make data-driven decisions. - Scalability: Grow your business with confidence, knowing our platform can adapt to your evolving needs. Try goDeskless today and revolutionize your field service management!

#### Who Is the Company Behind goDeskless?

- **Seller:** [goDeskless](https://www.g2.com/sellers/godeskless)
- **Year Founded:** 2015
- **HQ Location:** San Diego, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=03242cffce2aebe84396440246621536e1a31a0a7ee59a8464f23caf6b90ace2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgodeskless%2F&secure%5Burl_type%5D=linkedin_company_website)  
36 employees on LinkedIn®

### [Goferhandy](https://www.g2.com/products/goferhandy/reviews)

GoferHandy, a handyman app like Uber, connects users with handyman professionals and is designed with AI-powered features and multiple monetization features.

#### Who Is the Company Behind Goferhandy?

- **Seller:** [Trioangle Technologies](https://www.g2.com/sellers/trioangle-technologies)
- **Year Founded:** 2016
- **HQ Location:** Madurai, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6136f4187ba986895026c54eaee675387fd4ef67f25af3c96e97cddd8b4dda25&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrioangle-technologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
126 employees on LinkedIn®

### [GOOD FELLAS Painting & Home Maintenance](https://www.g2.com/products/good-fellas-painting-home-maintenance/reviews)

Good Fellas Painting & Home Maintenance is an owner-led painting and home services company serving St. Augustine, Florida. Led by Tommy Haller, a St. Augustine local since 1987, the company handles interior and exterior painting, home repairs, and finish carpentry for homes, rentals, and commercial spaces. The focus is dependable, detail-oriented workmanship and straightforward service, summed up by the promise of being the kind of help you want to call back. Whether refreshing a home's exterior, repainting interiors, tackling repairs, or adding custom finish carpentry, Good Fellas offers hands-on, owner-involved work for property owners and managers across the St. Augustine area.

#### Who Is the Company Behind GOOD FELLAS Painting & Home Maintenance?

- **Seller:** [Good Fellas Painting And Home Maintenance Services](https://www.g2.com/sellers/good-fellas-painting-and-home-maintenance-services)

### [GoServicePro](https://www.g2.com/products/goservicepro/reviews)

Field Service Dispatch Software

#### Who Is the Company Behind GoServicePro?

- **Seller:** [GoServicePro](https://www.g2.com/sellers/goservicepro)
- **Year Founded:** 2001
- **HQ Location:** United States
- **Twitter:** @GoServiceProCom  
66 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7a99d3573e4c033106dcde8198c576195f2693cf11f6712761f46a4e37617dc0&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgoservicepro&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Grid Ops](https://www.g2.com/products/grid-ops/reviews)

The Digital Backbone for Workforce & Asset Optimization: Grid Ops is a standalone no-code workforce and asset management product built on the Grid platform, designed for utility companies. Grid Ops streamlines field operations, ensures regulatory compliance and drives long-term sustainability. Grid Ops for Automated Work Management Grid Ops lets you manage field personnel and the data surrounding and generated by them, so you always know what’s happening on the ground: \* Job Queues: Manage all tasks directly through a single system, with connection to existing software to provide jobs. \* Assignment & Scheduling: Smart management of field resources, through automated or manual assignment of jobs. \* Dispatch Field Teams: Assign teams to tasks with ease, ensuring that the right team is sent on the right job. \* Field Team Support: Offline-capable multi-platform app provides info lookup, task verification, and GIS features. \* Workflows & Approvals: Automate existing workflows and get approvals on purchases, assignments and other tasks via Grid Ops. Grid Ops for Real-Time Advanced Asset Management: Grid Ops taps directly into the databases and data streams generated by connected devices like smart meters and sensors, to help you manage asset statuses across all equipment and infrastructure. \* Complete Asset Register: Grid Ops enables you to store and manage every piece of equipment in a unified platform. \* Lifecycle Tracking: From initial installation to decommissioning, track the entire lifecycle of every asset in your system. \* Field Audits: Schedule site visits, generate inspection forms, automatically update asset records. \* Preventive Maintenance: Prioritize asset maintenance by age, maintenance history, or capital expenditure. \* GIS-Enabled Views: Visualize equipment locations and status on interactive maps. Why Choose Grid Ops? 1. Fast Implementation \* Rapid Deployment: The modular design means you can go live in days—no lengthy development cycles. \* Minimal Disruption: Integrate with your current systems to keep services running smoothly. \* Rapid Change Management: No need for a dedicated engineering / IT staff to manage changes to your Grid Ops installation. 2. Scalable Infrastructure \* Flexible Workflows: Configure tasks, ticket priorities, and approvals to match your unique needs. \* Role-Based Access: Ensure everyone—from executives to field techs—sees exactly what they need. \* Tailored Dashboards: Build custom views for different roles to streamline decision-making. 3. Seamless Integrations \* Connect Existing Systems: Link up with existing MDM/HES, ERP, and inventory solutions—no complicated code required. \* API-Ready: Grid Ops' open architecture supports future tech integrations for long-term scalability. ‍\* IoT & Beyond: Handle data from advanced sensors and connected devices as your operations grow. 4. Advanced Capabilities \* GIS Mapping: Combine location data with asset insights for better routing, resource planning, and risk analysis. \* Offline Mode: Field teams can work without internet access and sync data automatically when they’re back online. ‍\* Scalable Cloud Environment: Effortlessly handle high data volumes as you scale, choose between private cloud instances, or on-prem installations for maximum data security.

#### Who Is the Company Behind Grid Ops?

- **Seller:** [Pragyaam Data Technologies](https://www.g2.com/sellers/pragyaam-data-technologies)
- **Year Founded:** 2017
- **HQ Location:** Bengaluru, Karnataka
- **Twitter:** @workongrid  
135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a982770299b272cb42fbafdbd3eb2577e9c81cf7e7e50e17088445aba35d73ed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpragyaam%2F&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

### [Gridpro WebFront](https://www.g2.com/products/gridpro-webfront/reviews)

Gridpro is a Microsoft Gold Certified Partner and Enterprise Cloud Alliance Member. Gridpro specializes in delivering products designed to enhance the experience of IT service operations in Microsoft Clouds, improving user satisfaction and IT value.

#### Who Is the Company Behind Gridpro WebFront?

- **Seller:** [Gridpro](https://www.g2.com/sellers/gridpro)
- **HQ Location:** N/A
- **Twitter:** @gridpro  
368 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Grounds Manager](https://www.g2.com/products/grounds-manager/reviews)

The open ledger for serious landscaping operators

#### Who Is the Company Behind Grounds Manager?

- **Seller:** [Grounds Manager](https://www.g2.com/sellers/grounds-manager)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Grunlo](https://www.g2.com/products/grunlo/reviews)

Grunlo.com is a field service management platform designed for landscaping, lawn care, and home service businesses. It helps companies streamline daily operations by automating scheduling, route optimization, invoicing, payments, and customer management. The platform’s objective is to help service businesses increase revenue, reduce drive time, improve operational efficiency, and get paid faster through an all-in-one workflow solution.

#### Who Is the Company Behind Grunlo?

- **Seller:** [Grunlo](https://www.g2.com/sellers/grunlo)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Handlr](https://www.g2.com/products/handlr/reviews)

Handlr is ideal for any mobile service business on-the-go and is fully customizable to your business. It's perfect for dog walkers, car detailers, massage therapists, tutors, house cleaners, hair and makeup experts, landscapers, pool cleaners and more.

#### Who Is the Company Behind Handlr?

- **Seller:** [Handlr](https://www.g2.com/sellers/handlr)
- **Year Founded:** 2015
- **HQ Location:** N/A
- **Twitter:** @MyHandlr  
138 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=da9d80c15f1561352089818adcd9180a8124b68a0aec18c3002d6b8e74e9b797&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhandlr%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [@hand SAPHRON](https://www.g2.com/products/hand-saphron/reviews)

@hand SAPHRON provides mobile-first applications for field service optimization.

#### Who Is the Company Behind @hand SAPHRON?

- **Seller:** [Hand.com](https://www.g2.com/sellers/hand-com)
- **HQ Location:** Austin, US
- **Twitter:** @athandsoftware  
897 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b9bd3a3f84a826fc53d7e3fab0564e4fcbc80e094dc213eae6efadf2b01f31f5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fignite-technologies&secure%5Burl_type%5D=linkedin_company_website)  
309 employees on LinkedIn®

### [Handyman](https://www.g2.com/products/iqonic-design-handyman/reviews)

Start Your On-Demand Service Business Instantly with the Handyman Flutter app. Create your own tailor-made Flutter On-Demand Home Services App with Complete Solutions like UrbanClap.

#### Who Is the Company Behind Handyman?

- **Seller:** [IQONIC Design](https://www.g2.com/sellers/iqonic-design)
- **Year Founded:** 2017
- **HQ Location:** Mumbai, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7714a9824b4c8b79af59800121f0a28599f48bbb41e6b840423157b1c2ab828a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fiqonicthemes%2F&secure%5Burl_type%5D=linkedin_company_website)  
48 employees on LinkedIn®

### [Handyman](https://www.g2.com/products/handyman/reviews)

Handyman is a mobile field service solution for small, midsize as well as for large service centric organizations with service technicians in the field. The software enables field service and installation companies to receive orders on a mobile device in the field and capture data such as time and material used, and also more effectively document work done in the field using checklists, service forms and pictures.

#### Who Is the Company Behind Handyman?

- **Seller:** [GS Group](https://www.g2.com/sellers/gs-group)
- **Year Founded:** 1992
- **HQ Location:** Sandefjord, NO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=74ce30fab97261c29492cd934f20eee48a28475aae197a0ad32277eb34d5e6c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgsgroup-as%2F&secure%5Burl_type%5D=linkedin_company_website)  
127 employees on LinkedIn®

### [Hauservice](https://www.g2.com/products/hauservice/reviews)

Hauservice provides an advanced Area Research Tool designed to simplify the process of finding suitable residential areas across the UK. By offering comprehensive data on demographics, house prices, crime rates, transportation, schools, local amenities, and environmental conditions, it empowers users to make well-informed decisions about where to live. Their goal is to save clients time and stress by consolidating essential information into a single platform, allowing for easy comparison of neighborhoods based on personal preferences. The services cater to anyone looking to relocate or invest in property, offering personalized recommendations and insights tailored to individual needs.

#### Who Is the Company Behind Hauservice?

- **Seller:** [Hauservice](https://www.g2.com/sellers/hauservice)
- **Year Founded:** 2023
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6da3d79855064f9825510c57ab317a8d4f675c02fb156dd5a3ae8f51453d66a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhauservice%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Hayvee](https://www.g2.com/products/hayvee/reviews)

Hayvee is an AI-powered platform built specifically for property preservation vendors, contractors, and field service teams. It simplifies and automates the creation of work orders, inspection summaries, and job documentation—helping users save time, reduce manual work, and stay compliant with client requirements. With Hayvee, teams can streamline daily operations, improve reporting accuracy, and manage jobs more efficiently without the hassle of repetitive paperwork. Designed for real-world field use, Hayvee allows vendors to focus on completing jobs faster while maintaining professional, standardized reports.

#### Who Is the Company Behind Hayvee?

- **Seller:** [Hayvee](https://www.g2.com/sellers/hayvee)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Helprs Pro](https://www.g2.com/products/helprs-pro/reviews)

Helprs Pro is an all-in-one business management platform built specifically for home service companies — movers, contractors, cleaners, landscapers, plumbers, HVAC technicians, and other field service operators. Instead of juggling a dozen disconnected apps, Helprs brings scheduling, payments, team management, and customer communications into one place. Business owners get their time back, workers get clear systems to follow, and customers get the kind of experience that keeps them coming back. Key capabilities: • Drag-and-drop job scheduling and calendar management • Built-in invoicing and online payment collection • Worker profiles, permissions, and time tracking • Automated customer texts, reminders, and follow-ups • Business reporting and revenue insights • Branded customer portal for booking and communication Helprs also offers the Helprs Network — a program where businesses that support employee volunteering receive 50% off any paid plan. It's built around a simple belief: when businesses do more good, everyone wins.

#### Who Is the Company Behind Helprs Pro?

- **Seller:** [Helprs Technology](https://www.g2.com/sellers/helprs-technology)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

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Spotlight Categories

[User Research Tools](https://www.g2.com/categories/user-research)

[Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing)

[Project Management Software](https://www.g2.com/categories/project-management)

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Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
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- [Appointment Reminder](/categories/appointment-reminder)

- [Call & Contact Center](/categories/call-contact-center)
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- [Contact Center Payments](/categories/contact-center-payments)
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[Browse Field Service Management Themes](/categories/field-service-management/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated October 3, 2024

Field service management (FSM) software helps companies manage field-based workers by optimizing their positioning, availability, and skills as labor resources. These solutions are primarily used by companies that provide on-site service and technical expertise such as equipment maintenance, cleaning, repairs, moving, and/or delivery. The degree of technical expertise applied can vary from using their knowledge of cleaning methods, providing computer hardware support, to maintaining a city’s electrical grid.

Managers and supervisors use FSM software to organize scheduling, assignment, route planning, resource allocation, and work instruction to on-site field workers. Employees bring FSM software with them to provide updates on productivity, task completion, arrival/departure times, and technical support for any uncommon situations met on the job.

Field service management software usually integrates with software solutions such as [GIS software](https://www.g2.com/categories/gis) for location tracking; [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to find information about customers; and [product lifecycle management (PLM) software](https://www.g2.com/categories/plm) or [design software](https://www.g2.com/categories/design) for technical specifications and instructions for maintenance and repairs.

To qualify for inclusion in the Field Service Management (FSM) category, a product must:

- Provide features to dispatch workers based on the type of work, their availability, and the physical locations of customers
- Include functionality to help managers prioritize field work and optimize the resources allocated to each job
- Provide information to field workers on their tasks and how to achieve them
- Deliver dashboards and analytics for managers to track ongoing field activities and the performance of field workers

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