Best Feedback Analytics Software - Page 16

Tattle

Build a better customer experience with Tattle. Our Customer Experience Improvement (CXI) platform collects feedback at every touch point of the customer journey. Tattle empowers hospitality leaders with the actionable data needed to boost guest satisfaction, optimize operational performance, and increase revenue. Tattle shares survey prompts with your guests across all channels, encouraging them to communicate while onsite, through loyalty apps, WiFi, or digital ordering platforms. Our causation-based survey approach collects more data points than traditional tools. Your brand will uncover the factors affecting each of your operational categories, so you know exactly what to improve. Our intuitive dashboard is designed to empower everyone—from general managers to corporate leaders— to work on the operational categories that will have the most impact on the customer experience. Unlike other feedback tools, Tattle uses the data to automatically provide improvement opportunities by location, group, and enterprise. It’s easy to monitor the direct impact of your team’s strategy on guest satisfaction scores and the progress towards goals. You’ll also have access to reporting and analytics, giving you a full view into trends over time, even down to the location and time of day.

Tatvam

Tatvam is a customer feedback analysis product that uses Machine Learning and AI to analyze all your guest feedback comments (online reviews, email surveys, support emails, etc.) and immediately show you what your guests are saying and how they feel about any specific area of your organization. This means you can see how guests feel about the food, the wifi, a specific ride, exhibit or event, or anything else you wish to investigate - without having guests fill out a 100 question survey!

Touchwork Platform

Touchwork offers a platform of customer feedback and audit solutions to help reduce risk, increase revenue and improve customer experience. In addition, Touchwork offers an allergy ordering solution that was developed based on customer feedback. Touchwork's platform is completely customizable and offers the following solutions: TxtTapScan&Tell (TxtandTell) - All-in-one real-time feedback solution that simplifies customer feedback. Using cell phones, tablets or PCs – customers can provide in-the-moment feedback, quickly and easily. Analytics allow you to identify likes and dislikes, needs and wants and flag any problems or requests in real-time. The solution can be accessed by text messaging, mobile web using easycode.com URLs or QR codes, email, NFC and social media. End users can respond easily to customers at the touch of a button with the option of GPT AI functionality for data analysis. ShowandTell - This is a complementary solution to TxtandTell to drive ongoing engagement and feedback. It allows you to showcase selected comments and management responses on digital signage. Students can see what others have to say and using images, GIFs, etc management can create a highly interactive experience. ShopandTell - Mystery Shopping Solution that enables you to track the performance of your operations, by emulating and measuring the customer experience and ensuring compliance with standards and procedure. All the steps to manage this process in-house are automated, with results available in real time. SurveyIT - White glove online survey solution connects seamlessly with our other solutions and eliminates the need for a third-party survey tool. Survey results are linked to campus locations to monitor trends over time and all of your customer feedback data is centralized on a single platform. Any type of survey can be created from simple to sophisticated, providing all the survey capabilities you need to solicit powerful customer feedback to make data-driven decisions. RequestIt - In-room notification that allows your customers to alert you of issues in conference rooms, event spaces, hotel rooms, etc. By scanning a QR code, customers can quickly alert IT, Facilities, Catering, House Keeping, etc. of an issue that needs to be resolved immediately. Not only will teams be notified but all data is tracked so repetitive issues can be addresses more strategically. OrderIt -a mobile food ordering solution designed to provide a safe, seamless, and stress-free dining experience for students, staff, and faculty with allergies and specialized dietary requirements. The app features a customizable allergy menu that automatically filters items at an ingredient level based on individual allergies, offering multiple safe options to choose from. Orders are printed with detailed information about allergens, special instructions, and product codes for added safety. MarketIt - Outbound marketing platform designed for mass texting and SMS campaigns. It allows you to engage customers or staff instantly and at scale, ensuring your messages are seen where they’re most likely to be read—on mobile devices. With SMS open rates as high as 98% compared to just 18% for emails, MarketIT delivers efficient, effective communication, helping you promote deals, announce events, and share important updates with ease. FIxIt -Make sure your everyday areas are clean, well maintained, and functional with Touchwork’s FixIT problem reporting solution. Don’t wait for little issues to evolve into significant ones that affect many people, increase liability and risk, and negatively influence the customer experience (CX)! FixIT allows users to report problems on the spot using their mobile phones by sending a text message or filling out a simple web form. Plus, with AI Insights you’re able to identify common issues, recurring patterns, and areas needing attention. CheckIT i- Inspections and assessment solution that makes your inspection process smooth and effective. It is a flexible, multi-channel solution for collecting, monitoring, and analyzing inspection data. It provides you with real-time information that can be acted upon immediately in a variety of ways: activating alerts, triggering business processes, and making and implementing executive decisions, just to name a few. GrabandTell - Product feedback solution that accelerates your ability to gather customer feedback on new or beta products. When you introduce a new product or want to test a potential new offering, timely and accurate customer feedback is essential to bringing anything new to market. Touchwork’s GrabandTell solution streamlines the product feedback process, allowing you to know whether your consumers like or dislike a product – or any component of it.

Average Rating: 4.5/5.0

Total Reviews: 1

Triagly

Triagly turns scattered customer feedback into clear product decisions. It collects feedback from email, Slack, Zendesk, website widgets, and CSV imports, then uses AI to classify, prioritize, and surface patterns across all of it. Product teams see which issues matter most, what's trending, and what needs attention now without spending hours reading through tickets. When questions come up, AI Chat lets teams ask anything about their feedback in plain language. Triagly is built for product teams who want to stop guessing and start building with confidence.

Unless

Most AI for customer experience does too little or too much. Helpdesk chatbots cap out at ticket deflection, while autonomous agents act without oversight. Both leave a gap European companies in regulated industries cannot afford. UNLESS closes the gap. One AI agent runs across the entire customer journey, from the first website visit to the deepest support thread. Acquisition, retention, expansion, support. One agent, one brain, one relationship per customer. Three self-maintaining engines power the platform. Living Knowledge listens to your tickets, docs, and product changes, then publishes the Help Center your customers read without anyone touching a CMS. Living Memory remembers preferences, lifecycle stage, and context across every conversation, so customers never have to re-explain themselves. Living Context links the agent to your business systems behind the scenes, so the conversation starts with the full picture. The agent never acts without permission. Every procedure carries explicit permissions: what the AI can do alone, what needs human approval, what is off limits. Every output points back to its source. EU data residency comes by default. PII never reaches model providers. The architecture meets GDPR, the EU AI Act, ISO 42001, DORA, and sector requirements like BaFin and AFM out of the box. European leaders in finance, HR and payroll, pension and insurance, and healthcare and public services trust Unless to do more with AI, without giving up control. Two plans, one outcome metric: Flex pays per outcome with no commitment, or Fixed bundles a free pilot in your first month.

Average Rating: 4.5/5.0

Total Reviews: 5

Upvoicy

Upvoicy helps SaaS teams collect, organize, and prioritize user feedback in one place. Manage boards, roadmaps, and changelogs to build better products faster.

UserWise - Feedback Management Platform

UserWise - Feedback Management Platform lets you derive actionable insights from user feedback for informed decision-making.

ViaDialog

Viadialog: AI‑Powered Customer Service Platform for Omnichannel Excellence Viadialog is a sophisticated, cloud‑native customer interaction management suite powered by artificial intelligence. Designed for contact centers, customer support teams, and sales operations, it centralizes calls, emails, live chat, SMS, video, social media, and more into a unified interface—creating an efficient omnichannel customer experience viadialog.com Trusted by over 150 companies and boasting a 4.7/5 satisfaction score across 200+ reviews, Viadialog delivers both scalability and reliability 🛠️ Core Modules ViaFlow (Omnichannel): Centralizes all customer communications in a single, intuitive platform ViaSpeech (Conversational AI): Employs natural language processing to modernize voice interactions viadialog.com ViaSay / ViaBot (AI Chatbots): Deploys voice and text chatbots quickly to handle routine queries, available both in English and French ViaBrain (Analytics): Captures interaction data for sentiment analysis, transcription, and insight generation ViaLeads (Outbound Campaigns): Powers smarter, AI-augmented outbound calling ViaEngine (CCaaS API platform): Enables custom integration via APIs 🤖 AI‑Driven Enhancements Viadialog’s platform integrates AI enhancements designed to elevate agent performance and customer satisfaction: Workflows: Automated transcription, summarization, sentiment detection, and issue recognition across channels Agent Assist: Provides real-time, AI‑powered support during complex interactions Quality Monitoring: Intelligent, automated supervision to ensure consistent performance and boost sales 🤝 Who It’s For From ambitious startups to enterprise-level organizations, Viadialog is tailored to benefit: Contact centers After‑sales and support teams Sales and telemarketing units Organizations seeking to optimize costs, scale communication, or unlock AI‑driven insights 🌟 Why Choose Viadialog? Viadialog offers a robust, future‑ready customer service ecosystem: All‑in‑one platform across channels High‑impact AI modules for enhanced workflows and agent support Proven outcomes in efficiency and satisfaction Scalable, secure, compliant architecture backed by expert support

Average Rating: 5.0/5.0

Total Reviews: 2

ViewPoint Wave Touchless Surveys

Touchless real-time feedback kiosk Real-time feedback involves capturing the thoughts and feelings of customers at the time of experience or immediately after an interaction. This “in-the-moment” feedback yields higher accuracy and greater response rates. ViewPoints unique smiley face surveys attract, engage, and encourage users to leave their thoughts. Four reasons feedback kiosks are the preferred feedback collection method: - Lower cost solution - Suitable for all enivonments - Reliable and always on - Highly accurate insights

Worthix

Worthix is the first and only conversation-based AI technology tool for customer decision intelligence that powers one-on-one conversations with customers, in any language and at any scale, to identify the exact reason behind a purchase decision. Unlike other intelligence companies that use lengthy, outdated survey methodologies, the Worthix platform uses conversations to empathetically connect with customers one-on-one and adapt to focus on what they care most about as the dialogue progresses. By prioritizing the customer voice, Worthix quickly uncovers the non-intuitive drivers behind what makes a purchase decision “worth it” to customers. Worthix then delivers rich, actionable customer insights that enable brands to rank their top investment priorities and provide a universally positive experience to customers in any location around the world.

Average Rating: 4.5/5.0

Total Reviews: 1

Xebo.ai

Experience a new era in AI-Powered Management with XEBO.Ai (Survey2Connect). We're dedicated to reshaping customer engagement, harnessing AI's power for a holistic experience. Embrace innovation, dive into growth! XEBO.Ai’s award-winning Experience Management platform is a market leader in helping business listen, analyze, and take informed decisions. With our belief in turning data into action, we help businesses collect feedback from all channels to drive tremendous business success. We have helped businesses across the globe scale their customer experience, employee experience, and conduct in-depth market research. With our innovative solutions such as video feedback, AI-powered survey and analysis, businesses get access to micro insights, thus elevating the experiences customers have.

YOMO

YOMO is an innovative AI-driven SaaS platform engineered to revolutionize the way businesses interact with and benefit from their meetings. It stands out as a comprehensive solution for enhancing meeting productivity and decision-making in the SaaS and startup sectors. At its core, YOMO offers seamless integration with popular meeting platforms like Google Meet, enabling businesses to record, transcribe, and analyze their meetings with unprecedented efficiency. Utilizing advanced AI technology, YOMO not only provides accurate and automated transcriptions but also generates intelligent summaries tailored to specific organizational needs. The platform's standout feature, ASKYOMO, functions like an organizational ChatGPT, allowing users to query past meeting data for instant insights, making it a groundbreaking tool for information retrieval and knowledge management. Moreover, YOMO facilitates better document management by allowing users to store, manage, and share meeting transcripts and insights through an intuitive document hub. The Clips feature further enhances its utility by enabling users to extract and share key video segments directly from transcripts, ensuring critical meeting moments are easily accessible and communicable. YOMO is more than just a meeting tool; it's a strategic asset for any business looking to capitalize on the wealth of information generated in meetings. By turning conversations into actionable insights, YOMO empowers SMBs and startups to streamline their decision-making processes and boost overall productivity.

Zence Feedback Management

AI-Powered Feedback Management System Capture real-time customer feedback, analyze sentiments, and enhance customer experience with automated feedback collection and analytics Key Modules 1. NPS (Net Promoter Score) Detractor Management • Capture real-time NPS and analyze customer sentiment using AI • Auto-trigger tickets for swift issue resolution • Enable personalized outreach to strengthen relationships • Use trend analysis to eliminate recurring issues Sentiment Analysis • Categorize feedback as positive, neutral, or negative using AI • Detect emotions, intent, and urgency for proactive action • Resolve issues swiftly with data-driven insights Google Reviews • Guide customers to Google review pages post-feedback • Redirect them to your website’s ticket page for additional assistance 2. CSAT (Customer Satisfaction Score) Customer Data Insights • Use CDP insights to create personalized, context-driven questions • Detect CSAT ratings below 4 to identify and resolve recurring issues • Follow up with low scorers for actionable insights Automation & Optimization • Automate repetitive tasks to boost agent productivity • Trigger surveys after positive interactions for accurate feedback 3. Reviews Customer Insights & Engagement • Collect real-time customer reviews to measure satisfaction • Gain deeper insights into customer sentiment and experiences • Automate review collection for seamless engagement • Leverage feedback for marketing and CX enhancements 4. Surveys & Polls Custom Feedback Collection • Create tailored surveys for in-depth customer insights • Conduct quick polls to gather segment-specific feedback • Analyze trends to refine customer experience strategies Common Features Omnichannel Feedback Collection – Gather insights via Email, SMS, WhatsApp, and Surveys Real-Time Analytics – Monitor sentiment trends with AI-powered reports