---
title: RateNow Reviews
meta_title: 'RateNow Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how RateNow works for a business like yours.
date_modified: '2026-07-08'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# RateNow Reviews
**Vendor:** Lean Lemon  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)
## About RateNow
RateNow is a SaaS platform specialized in Customer Experience (CX), Patient Experience (PX) and Employee Experience (EX) management. We help organizations across retail, healthcare, hospitality, transport and public administration measure and improve satisfaction in real time through omnichannel surveys — including Smiley Terminals, QR codes, SMS,Email and WhatsApp. Our AI engine processes feedback data to deliver actionable insights, detect trends, trigger early alerts and drive continuous improvement across the entire customer and employee journey. Key metrics tracked include NPS, CSAT and CES. Core capabilities: - Omnichannel survey deployment at the point of experience - AI-powered analytics and sentiment analysis - Real-time dashboards and automated reporting - CRM, ERP and customer success platform integrations - High response rate optimization tools - GDPR-compliant data infrastructure RateNow serves mid-market and enterprise clients looking to build data-driven, customer-centric cultures and reduce churn through structured listening programs.






- [View RateNow pricing details and edition comparison](https://www.g2.com/products/ratenow/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A17%3A41+-0500&secure%5Bsession_id%5D=0bbc4c44-bd36-4bb2-8673-c837309f3d80&secure%5Btoken%5D=55ec07a8e2e7811dcdc974d5fdc90684b64edfb669676c28d0fb239e98481257&format=llm_user)

## RateNow Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Customizable Branding
- Knowledge Management
- Workflow Management
- Email Management
- Feedback Management
- Survey/Poll Management
- Negative Feedback Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Multi-Language

**Additional Functionality**
- Real-Time Reporting
- Drag & Drop
- Surveys & Feedback
- Dashboard
- NPS Survey Structure
- Customizable Forms
- Visual Analytics
- Data Visualization
- Customer Segmentation
- Tagging
- Customer Journey Mapping
- Text Analysis
- Customizable Reports
- Real-Time Notifications
- Alerts/Notifications
- Access Controls/Permissions
- CRM
- Multi-Channel Data Collection
- Multi-Channel Communication
- Customizable Fields
- Real-Time Analytics
- Predictive Analytics
- Collaboration Tools
- Sentiment Analysis
- Trend Analysis
- API
- AI Copilot
- Engagement Tracking
- Customizable Templates
- Reporting/Analytics

## Top RateNow Alternatives
  - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews)
  - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)
  - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews)