---
title: RateNow Reviews
meta_title: 'RateNow Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how RateNow works for a business like yours.
date_modified: '2026-06-19'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# RateNow Reviews
**Vendor:** Lean Lemon  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)
## About RateNow
At RateNow, we believe every opinion drives growth. We help companies across all sectors measure, analyze, and improve customer experience (CX), patient experience (PX), and employee experience (EX) in real time, transforming feedback into a competitive advantage. 🔹 How do we do it? Through omnichannel surveys, we capture Net Promoter Score (NPS), CSAT, and CES at the exact moment of the experience. Our AI engine analyzes the data and generates actionable insights to optimize processes, reduce churn, build customer loyalty, and strengthen brand reputation. 🔹 Why choose RateNow? ✔ Real-time surveys: Smiley Terminal, QR code, SMS, email, WhatsApp, and more. ✔ AI-powered customer feedback management to detect trends and provide early warnings. ✔ Integration with CRM, ERP, and customer success platforms. ✔ Higher response rates and data-driven decision-making. ✔ GDPR compliance and guaranteed data security. We work with companies in sectors such as retail, healthcare, tourism, transportation, and public administration, helping them build stronger relationships with their customers and teams.






- [View RateNow pricing details and edition comparison](https://www.g2.com/products/ratenow/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+07%3A02%3A24+-0500&secure%5Bsession_id%5D=628811ae-58c5-4dfd-85e3-e0e586305dbc&secure%5Btoken%5D=e328060d102592bfbdb12171856b19f7b3175a397ca7b886383730a9121591eb&format=llm_user)

## RateNow Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

## Top RateNow Alternatives
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  - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,912 reviews)
  - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,404 reviews)