Best Experience Management Software - Page 20

Intunix

Intunix is an enterprise-grade, AI-native experience management platform designed to help businesses collect, understand, and act on customer feedback to drive sustainable revenue growth. By integrating advanced machine learning capabilities, Intunix enables organizations to transform raw feedback into actionable insights, automate operational workflows, and enhance customer retention across SaaS, e-commerce, education, and healthcare industries. The platform closes the customer experience loop through four continuous stages: * Capture: Gather omnichannel feedback using branded forms, targeted microsurveys, and automated AI-driven voice calls. * Understand: Leverage deep sentiment analysis to automatically surface recurring themes, calculate health scores, and map entire customer journeys. * Act: Instantly route at-risk customer signals into automated case management workflows to resolve issues before users churn. * Grow: Convert satisfied promoters into brand advocates by automating public review management and reputation building. To explore our full feature set or request a live custom demo, visit the official Intunix website at https://intunix.com --- Core Products & Features 1. Intunix Experience & Journey Analytics Deploy fully customized feedback forms and industry-standard metrics—including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). Manage all incoming responses through a unified inbox, track support escalations via built-in case management, and deploy no-code automation triggers to alert your team the moment a low score is submitted. 2. Nia: The AI Experience Manager Streamline your operations with Nia, your dedicated AI companion. Use natural language commands to automatically generate survey questions, uncover hidden user insights, draft comprehensive executive reports, and handle routine administrative tasks without manual effort. 3. Seamless Integrations & Developer Tools Incorporate customer feedback loops into your existing product stack without extensive engineering overhead. Intunix provides native options for every technical architecture: * No-Code Extensions: Official integration modules available via the Intunix WordPress Plugin and Shopify app stores. * Developer API: Full-scale, robust REST and GraphQL APIs alongside a lightweight Web SDK for custom web application deployments. Learn more about our data protection policies in the official Intunix Privacy Policy at https://intunix.com

Invarosoft

Invarosoft helps MSPs and IT Departments deliver a better customer & employee experience by replacing email support with IT Support panels.

InviteManager

IS Pro

IS Pro is a survey software platform purpose-built for research operations with a focus on collaboration, speed, and customization. This all-in-one platform covers scripting (code or drag-and-drop tool), real-time field management (quotas, field metrics, and reports), data exports, live reporting portal (tables, charts), and analytics (weighting, utility modeling, TURF, etc.). Key IS Pro features: - Concurrent editing (multiple programmers in the same survey) - Customizable (HTML, jQuery, CSS, Perl, and more) - Dozens of integrations with panel and technology partners - CheatSweep™ fraud prevention (Integrated Bayesian algorithmic cheating detection) - Global live chat support with extended hours - Robust documentation with code examples, video walkthroughs, and FAQs - Unlimited full-access user seats Our US-based development teams actively work to refine and extend the platform, leveraging the power of transformational technologies (e.g., AI) and adding new functionalities on a regular cadence.

Average Rating: 5.0/5.0

Total Reviews: 1

Joyful Intelligence

Joyful Intelligence helps large enterprises hear what customers are saying, and respond faster without losing the human touch. Joyful Listen tracks social conversations and customer feedback in one place. Joy, our AI analyst, lets your team ask questions in plain language and get answers from millions of conversations, not weeks-old reports. Joyful Engage sorts incoming customer queries and drafts replies for human agents, so they spend their time on the hard, empathetic conversations. We work with CX, marketing, and digital leaders at banks, insurers, automakers, FMCG brands, and others across regions. See it in action at www.getjoyful.ai, or message us to book a 30-minute conversation.

Kano Surveys

Kano Surveys is a purpose-built platform for running Kano model surveys, analysing customer feedback, and prioritising product features. Instead of manually building survey logic, exporting results, and wrestling with spreadsheets, teams can create focused Kano surveys and get clear analysis in one place. Identify which ideas are Must-have, Performance, Delighter, Indifferent, or Reverse features, then use prioritisation tools to decide what to build next. Professional features give teams more control over the research experience. Add custom questions to segment responses by persona, customer type, plan, market, or any other attribute that matters. Apply your own branding so the survey feels like part of your product, not a generic form. Use post-completion redirects to send respondents to a thank-you page, prototype, offer, or next research step. Kano Surveys helps product teams collect better data, understand customer expectations, and make smarter decisions.

Kantar Marketplace

Kantar Marketplace is an automated market research platform designed for insights professionals, marketers and agencies who want to test, learn and move faster. The platform is built on a foundation of industry-leading expertise and proven methodologies, delivering results in hours, not days. It features a range of consumer insights tools including both survey and AI-based research solutions. Our best-in-class analytics dashboards give you control of your view, so you can interpret your results effortlessly. Compare results across tests or versus our norms. The platform is built to flex with your needs, so you can tap into the right amount of support for each project, choosing from self-serve, guided self-serve and expert service options. Available in 70+ markets worldwide.

Average Rating: 4.7/5.0

Total Reviews: 5

KARTE

Keephy

KeyLife Queue Management System

KeyLife Queue Management is an on-premise queue management system for walk-in customers at banks, clinics, utilities, telecom stores and service halls. It combines self-service ticket kiosks, counter and waiting-hall displays, bilingual voice announcements and counter software, all running on the branch kiosk with no internet connection.

Kinetic

Kinetic lets businesses create interactive forms that customers complete directly in their inbox. No external landing pages, no extra clicks. Brands use it to collect customer data like preferences, feedback, and purchase intent, then use that data to personalize email campaigns. The drag-and-drop builder makes it easy to create product quizzes, surveys, NPS forms, and review requests without writing any code. Kinetic works across major email providers and devices, so forms render correctly wherever customers open their emails. It integrates natively with Klaviyo, syncing responses directly to each subscriber's profile for immediate use in segments and flows. Teams deploy forms in welcome journeys, post-purchase sequences, abandonment campaigns, and more. Partial responses are captured automatically, so even incomplete submissions add to your customer data. Kinetic is built for eCommerce and D2C brands who want to turn every email into a two-way conversation with their customers.

Kipt

Kipt is user onboarding software for SaaS founders and small product teams. It helps the people who just signed up for your product get to their first win, and it steps in when they get stuck, while they’re still there. Why Kipt exists Most onboarding is static: the same tour or checklist for everyone, whether a new user is flying through or stuck on step two. And the users who get stuck rarely ask for help. They just leave, and by the time it shows up as churn, they’ve been gone for weeks. Kipt was built by Matthew Brown, who has spent twenty years building software, fifteen of them running a SaaS company with a small team, after seeing that pattern in years of support tickets. How it works You build an onboarding flow in a visual builder, with no code: questions that send people down different paths, pop-ups, checklists and tips that point at the right button. You add one small script tag to your product (under 12 KB), and from then on you change your flows in Kipt without redeploying your app. A live preview shows each step exactly as your users will see it, drawn by the same code that runs on your site. Reflex: onboarding that notices On the Growth plan, Reflex watches each step for the moments people give up: taking much longer than usual, going quiet, abandoning a field, heading for the exit, or not coming back. When that happens, it steps in with a tip, a pop-up, a shortcut past the step, an email to the user, or an alert to your team. Reflex runs on plain rules, not AI guesses, and every time it steps in, it records why in plain English, for example “no activity for 30s on Get set up”. It’s capped at about two nudges per visit and never interrupts someone who’s moving fast. See what’s working Each flow shows how many people started, how far each one got, and where they stopped. You can test two versions of a step, or two whole flows, and keep the winner, and a weekly email sends you the results. Flow validation checks every flow before it goes live and keeps watching once it does: if a tip can’t find what it points at on your site, you get an email while it’s still one person. Pricing Starter is $29 a month for one flow with every static tool. Growth is $99 a month for multiple flows and apps, Reflex and A/B testing. Every account starts with a 14-day free trial of everything, and no card is needed. Privacy Kipt doesn’t sell your users’ data, use it for advertising, or use it to train AI. Your app can sign each user, so nobody can pretend to be someone else in your onboarding.

Klearcom Platform

Klearcom is an independent voice testing and assurance platform for multinational contact centers. It gives enterprise teams evidence that their voice channel works in more than 100+ countries and 340+ carriers, and shows exactly where it breaks when something goes wrong. Testing runs in country over live carrier networks, following the full call path from customer to agent in a single test. Machine learning, automatic speech recognition and audio fingerprinting measure audio quality at every stage and isolate each fault to its country, carrier or journey step. Every test is recorded, which gives compliance leaders a record an auditor will accept and gives teams leverage over their carriers. Klearcom also tests speech intent in more than 40 languages, so AI agents and speech bots understand callers under real conditions. When a caller says a drug name on a Pfizer IVR in Japanese, Klearcom confirms the bot routes the call correctly. Klearcom needs zero installation and zero integration. Customers provide the number and Klearcom handles the rest, with results that hold up through a platform migration.

Average Rating: 4.5/5.0

Total Reviews: 1

Klozent

Klozent is an AI-powered, WhatsApp-first CRM built for Indian businesses that get leads from Meta ads, websites and WhatsApp. When someone fills your Facebook or Instagram lead form, Klozent receives the lead within seconds through Meta's official integration (no Zapier, no CSV downloads) and sends an approved WhatsApp welcome straight away, day or night. Keyword auto-replies answer common questions like fees, timings and location, and the whole team works every chat from one shared WhatsApp inbox. Every lead lands in a pipeline that speaks your industry's language (demo booked for institutes, site visit for builders, appointment for clinics). Each counsellor or sales rep starts the day in My Day: overdue, today and upcoming follow-ups. Follow-up drips stop automatically when a lead replies or books, and only send between 9 AM and 9 PM. Klozent replaces several separate tools: lead capture forms, the WhatsApp Business API on your own number (via Meta's Embedded Signup), broadcasts and templates with image and video headers, follow-up drips and workflows, email campaigns from your own domain, Meta Conversion API events, and fee reminders with late fees and receipts for institutes. Plans start at INR 1,499/month. WhatsApp message charges are billed by Meta directly with no markup. 14-day free trial, no card needed.

Knowledge Force Platform

Market Force Information® has pioneered the customer experience (CX) industry with a suite of solutions (mystery shopping, customer/employee surveys, social media management, auditing, etc) that capture multiple on-site data streams with the KnowledgeForce Platform to help brands make smarter, more impactful business decisions. Their integrated solution model both evaluates experiences and identifies locations as well as actions to improve performance and grow revenue. Market Force delivers a full array of services to create a performance-based culture to help organizations reach their true potential. Through their comprehensive approach, they help our customers engage employees to deliver outstanding experiences consistently over time to build customer loyalty while growing sales and profits. All services seamlessly integrate into the KnowledgeForce Platform, a revolutionary global reporting platform that is modular, extensible, configurable, and built to scale. The KnowledgeForce Platform uses the latest in big data technologies to combine performance information from multiple sources to feed predictive analytics.