Experience Management Software Resources

Hi everyone!

I’m currently exploring experience management tools to help streamline how we gather and act on customer, product, and market feedback. After spending some time going through G2’s top-rated platforms, I’ve shortlisted a few options that seem promising:

Birdeye – Known for managing reviews, customer communications, and online reputation—especially useful for local and multi-location businesses.

Reputation – A robust platform for tracking reviews across multiple platforms, with strong analytics features.

Qualtrics CoreXM – A well-established player offering extensive capabilities across enterprise feedback and research.

Experience.com – Helps automate review collection and reputation management for mid-market and enterprise users.

Dynamics 365 Customer Voice – A Microsoft product focused on collecting feedback and surfacing insights within the Dynamics ecosystem.

These all seem to bring something unique to the table—some are better suited for CX, others for research or product feedback. I’d love to hear from the community:

What’s been your experience with any of these tools? Are there any others I should consider before making a decision?

Appreciate any insights or recommendations!

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