Batch is a modern Customer Engagement Platform built for CRM teams seeking greater efficiency, agility, and autonomy in orchestrating their omnichannel campaigns (email, SMS, push notifications, in-app messages, landing pages, Ads, WhatsApp, RCS, etc.). Designed as a no-code solution, it’s the only CEP that combines a seamless interface, intelligent segmentation, an interactive journey builder, all messaging channels, and built-in analytics. With Batch, marketers can independently create, launch, and monitor personalized campaigns — simple or complex — without relying on engineering teams, even for anonymous audiences.
The platform is powered by a high-performance, modern data foundation: it connects natively to Snowflake/BigQuery environments or composable CDPs, and consolidates multiple tools into one — campaign orchestrator, email and mobile router, and data platform — while delivering a user experience built for simplicity and performance. With Batch, marketing teams benefit from a sovereign, high-impact platform and expert support to take back control of customer engagement, accelerate CRM cycles, and generate more value with less complexity.
With offices in France and Germany, Batch supports over 400 clients across 25 countries — Le Monde, La Redoute, Oscaro, Lacoste, Manomano, SNCF Connect, Tagesspiegel, Sky, Leclerc, Intermarché, Rewe, Lidl, Le Point, Sephora, BVG, Leboncoin, Mobile.de, dm-drogerie markt.
Average Rating: 4.6/5.0
Total Reviews: 40
How Do G2 Users Rate Batch?
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Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
Who Is the Company Behind Batch?
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Seller: Batch
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Year Founded: 2015
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HQ Location: Paris, lle-de-France
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Twitter: @batch
1,923 Twitter followers
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LinkedIn® Page: www.linkedin.com
120 employees on LinkedIn®
Who Uses This Product?
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Top Industries: Leisure, Travel & Tourism
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Company Size: 46% Large, 41% Medium
What Do G2 Reviewers Say About Batch?
AI-generated summary from verified user reviews
Pros
- Users appreciate the excellent customer support from Batch, highlighting attentive and proactive success managers.
- Users find Batch to be an easy-to-use platform that facilitates personalized engagement with excellent support from success managers.
- Users appreciate the excellent support and ease of use with Batch, enhancing campaign setup and user engagement.
- Users find Batch to provide an intuitive experience, making campaign setup quick and efficient with excellent support.
- Users admire Batch's exceptional automation capabilities, enhancing their marketing strategies with innovative technologies and intuitive tools.
Cons
- Users find the dashboard overwhelming at first, particularly during advanced push notification campaign setups.
- Users find the difficult setup of Batch's omnichannel strategy challenging without prior CEP interface experience.
- Users feel there is a need for development on features and testing to enhance their experience with Batch.
- Users find integration difficulties when attempting to connect with tech teams for in-depth support.
- Users struggle with integration issues, finding it hard to connect with tech teams for support and insights.