![Samira G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samira G.")
SG

Samira G.

Senior Loyalty & CRM Manager

Mid-Market (51-1000 emp.)

6/21/2025

"User friendly and expertise"

4/5

What do you like best about Batch?

What I appreciate most about Batch is the ease of use of the platform. With its very intuitive UI, anyone can quickly become proficient with the tool. Additionally, the support is of high quality with onboarding teams and CSMs who are experts in the tool and in the CRM field. I highly recommend it :) Review collected by and hosted on G2.com.

What do you dislike about Batch?

Certain aspects of the MEP are not yet available on the CEP, such as in-app for example. The tool is still under development for emailing even though this part is already very comprehensive! Review collected by and hosted on G2.com.

What problems is Batch solving and how is that benefiting you?

Batch allows centralization of email, app push, and SMS campaigns to provide an omnichannel experience for our clients. We have been able to set up brand new automated journeys by linking the different platforms, something we couldn't do before and which degraded the CRM customer experience. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: OrganicAI Translated

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4.6 out of 5 · Verified reviews from real users

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