Best Enterprise Customer Self-Service Software - Page 5

How Many Customer Self-Service Software Products Does G2 Track?

Total Products under this Category: 433

Category Stats (Sep 2026)

  • Average Rating: 4.52/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Wannadocs (+11.11%) - Among all products in this category, Wannadocs recorded the largest rating increase compared to last month

Last updated: September 29, 2026

How Does G2 Rank Customer Self-Service Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,800+ Authentic Reviews
  • 433+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Self-Service Software

G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, ServiceNow Customer Service Management, WalkMe, Whatfix, Freshservice, SearchUnify, and Nexthink.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=walkme&focus%5B%5D=whatfix&focus%5B%5D=freshservice&focus%5B%5D=searchunify&focus%5B%5D=nexthink&segment=enterprise)

Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

Average Rating: 4.0/5.0

Total Reviews: 224

How Do G2 Users Rate Kayako?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Automation: 7.5/10 (Category avg: 8.7/10)
  • Integrations: 7.3/10 (Category avg: 8.6/10)
  • Personalization: 6.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Kayako?

  • Seller: Kayako
  • Year Founded: 2001
  • HQ Location: N/A
  • Twitter: @Kayako
    9,448 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®
  • Phone: +1 (888) 952-9256

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 53% Small, 35% Medium

What Do G2 Reviewers Say About Kayako?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the contextual AI assistance that provides accurate, nuanced suggestions, enhancing the support experience significantly.
  • Users commend the contextual AI efficiency of Kayako, enhancing support responses and building confidence in its accuracy.
  • Users value the contextual AI technology for providing relevant suggestions, enhancing support efficiency and accuracy.
  • Users value the contextual automated responses of Kayako, enhancing support interactions with relevant and accurate suggestions.
  • Users appreciate the contextual AI assistance of Kayako, which enhances support with relevant and accurate suggestions.
Cons
  • Users find the mobile experience not intuitive, making it challenging for field agents or after-hours support.
  • Users note the quality issues with the mobile experience, finding it lacking for agents in the field.
  • Users feel the mobile experience needs improvement, as it's not ideal for agents on the go or after hours.
  • Users find the mobile experience lacking, making it difficult for agents to use effectively on the go.

What Are Recent G2 Reviews of Kayako?

What Are G2 Users Discussing About Kayako?

Mojo Helpdesk

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.

Average Rating: 4.4/5.0

Total Reviews: 235

How Do G2 Users Rate Mojo Helpdesk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Automation: 7.7/10 (Category avg: 8.7/10)
  • Integrations: 7.7/10 (Category avg: 8.6/10)
  • Personalization: 8.1/10 (Category avg: 8.5/10)

Who Is the Company Behind Mojo Helpdesk?

  • Seller: Mojo Helpdesk
  • Year Founded: 2011
  • HQ Location: Austin, Texas
  • Twitter: @mojohelpdesk
    705 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Primary/Secondary Education
  • Company Size: 55% Medium, 30% Small

What Do G2 Reviewers Say About Mojo Helpdesk?

AI-generated summary from verified user reviews

Cons
  • Users experience layout inconsistencies and screenshot issues with Mojo Helpdesk, impacting their overall ease of use.
  • Users face button issues in Mojo Helpdesk, finding layout changes and media handling frustrating and inconvenient.
  • Users experience editing difficulties with layouts and media, making customization and visual appeal challenging.
  • Users report formatting issues with layout consistency and difficulties handling images in Mojo Helpdesk.
  • Users experience layout issues with Mojo Helpdesk, struggling to maintain consistency and utilize dark mode effectively.

What Are Recent G2 Reviews of Mojo Helpdesk?

What Are G2 Users Discussing About Mojo Helpdesk?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated