Conversation Intelligence Software Resources

Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT lingo, which we as professionals in our own fields, do not need to know. They are "hands-off" on every issue and expect the end user to plop code in. Absolutely disgusted with this product.

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On the Calls page you can click the ellipses to select Listen Later under a particular call. On the individual call page, there is just a button at the top left of the page to click that says Listen Later. Once you have selected a call to listen to later, you will see the calls listed on your Home Screen under To Do. You can also add a call to your library (just a reference, doesn't impact others) and then go and find the call in your library and listen to it from there later.

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Charles, thanks so much for your question! Most people are surprised to learn that the first industry Balto targeted was Home Improvement. We realized that a company's customer conversations matter most when they have a high volume of make-or-break interactions with customers that are buying expensive things, like flooring, carpeting, siding, windows, etc. We've kept this philosophy as Balto has grown into new industries like insurance, financial services, and debt collections, always asking the question, "Is this an industry where getting the customer conversation right every time makes a big impact on the company's financial performance?" If so, it's usually a great use case for Balto.

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