Best Contact Center Software - Page 43

White Label Communications

White Label Communications provides Private Label Dial Tone to it's partners through a global hosted PBX and SIP Trunk solution that enables the next generation of service providers (NGSP) to expand their product base.

Wiserep

WiseRep is an enterprise-grade AI Call Center platform engineered to transform business voice communications at scale[1][2]. It seamlessly blends automation, real-time analytics, and secure infrastructure to help large organizations deliver outstanding customer experiences and maximize operational efficiency. Key Features AI-Powered Voice Automation: WiseRep utilizes intelligent call routing, speech recognition, and virtual agent capabilities to automate routine interactions and streamline complex workflows. Advanced Analytics: The platform provides real-time dashboards and in-depth conversation analysis, empowering managers with actionable insights and performance metrics. Robust Integrations:WiseRep integrates with leading CRMs and enterprise tools, allowing for unified data management and smooth cross-platform operations. Enterprise-Grade Security:With end-to-end encryption and customizable access controls, WiseRep ensures the protection of sensitive customer data. Who Uses WiseRep WiseRep is ideal for large businesses and enterprises that require scalable voice solutions—such as contact centers, financial institutions, healthcare organizations, and technology providers—seeking to modernize their approach to customer communication and gain a competitive edge. Business Impact Organizations using WiseRep benefit from increased call handling efficiency, improved customer satisfaction, and valuable operational insights that drive continuous improvement and cost savings.

Wocom365

WorkDial

WorkDial is a Salesforce-native CTI platform. Other tools connect to Salesforce. WorkDial runs inside it. Every other Salesforce dialer runs a second system of record. The call, the recording, and the AI insight are born in the vendor's cloud, then synced into Salesforce as a copy. Salesforce ends up the destination, not the source. WorkDial writes to native Salesforce objects (Call__c, Recording__c, Transcript__c, Sentiment__c) the instant a call happens, from a managed package running inside Lightning. Flow triggers on call events. Reporting runs on standard Salesforce reports and dashboards, not a second tool. What you get - Dial from any record. Reps stay on the record. Managers report from the record itself. - AI call analysis in the seat price: transcripts, sentiment, and summaries, never a paid add-on. - Bring your own Twilio at 0% markup. You pay telephony at cost. - You choose where recordings live: native Salesforce Files in your own org, your own Twilio, or your own cloud storage. WorkDial keeps no copy. - Outbound WhatsApp voice from any Salesforce record. WorkDial was first to market with WhatsApp voice inside Salesforce. - Live supervisor monitoring: Listen In (silent) and Join Call (conference). - Published pricing: Core $28, Professional $59, Enterprise from $99 per user per month on annual billing. 14-day trial on the full-AI Professional tier, no credit card. Security. TLS 1.2+ in transit, encryption inherited from Salesforce in transit and at rest. Sub-processors are named: Meta Platforms, Inc. for WhatsApp voice delivery and ConvoAgent, Inc. for AI transcription, sentiment, and summary. WorkDial claims no SOC 2, ISO, or HIPAA certification of its own. What WorkDial does not do. It does not work with non-Salesforce CRMs. It is not a standalone business phone system. It does not replace dedicated call-center software at 500+ seat scale. WorkDial is built by the team behind ValueText, the Salesforce-native messaging platform with 4.97 stars across 100+ AppExchange reviews.

Workforce Optimization (WFO)

Workforce Wave

Workforce Wave is an AI voice agent platform built for businesses that can't afford to miss a call. Our AI receptionist handles inbound calls 24/7, books appointments, qualifies leads, and runs outbound calling campaigns — all without human staff. Used by medical practices, law firms, real estate teams, and home service companies, Workforce Wave integrates with Salesforce, HubSpot, GoHighLevel, Dentrix, and 20+ other platforms. HIPAA-compliant. Multilingual. No hold times. No missed opportunities.

XclusiveDesk IVR

XiVO

XO Hosted PBX

Hosted PBX is a scalable UC solution that uses cloud technology to integrate HD voice & data services, mobility, along with advanced calling

XSELL

Yunique

Zendesk Suite

Average Rating: 5.0/5.0

Total Reviews: 3

ZIRO Platform

ZIRO moves enterprise phone systems onto Microsoft Teams Phone, then runs them. Most companies already own Teams Phone inside a Microsoft license they pay for every month. Very few use it, so they pay for a phone system twice: once to Microsoft, once to whoever they bought the old one from. ZIRO closes that gap. Software documents the existing phone system automatically, migrates users in bulk, and then hands day-to-day administration to a regular helpdesk instead of a voice specialist. Professional services and managed services are available for teams who would rather hand the work over. Everything runs inside the customer's own Microsoft 365 or Cisco environment. Nothing new to secure. Sixteen years in enterprise voice. More than 200 enterprise customers. Headquartered in Montreal, serving customers across North America and Europe. Formerly Stack8.

Average Rating: 4.8/5.0

Total Reviews: 3

ZoomDash

Zylinc Cloud

Zylinc Cloud is a cloud-native contact center solution designed to help organizations handle customer calls efficiently and professionally. Zylinc contact center combines functionality for routing, contact center management, communication overview, and data insights into a single unified system that is easy to configure, scalable, and flexible. See more here: https://zylinc.com/