Best Contact Center Software - Page 18

Avaya Experience Platform

Avochato

In today’s connected world, customers are in the driver’s seat. Customers want the flexibility to communicate with businesses across any channel and when they do, their experiences need to be personalized, instant, and always on. Facing increasing customer demands, sales, marketing, and customer support teams must rise to the occasion. Fortunately, Avochato makes it easy for all teams to connect with customers and deliver a seamless and efficient experience every step of the way from lead capture and nurturing to post-sale support. The result: You increase engagement with your customers close more deals, faster than ever before.

Average Rating: 4.4/5.0

Total Reviews: 193

Axialys

Axialys is a CCaaS (Contact Center as a Service) platform that centralizes voice communications within business management tools. Built on a high-availability cloud infrastructure, the solution specializes in deep native synchronization with CRMs such as Salesforce, Zendesk, and HubSpot, allowing for automated data logging and simplified workflow management. The platform includes a suite of AI-driven tools designed for operational efficiency: Voice Automation: Configurable IVR and AI Voicebots for automated call handling. Operational Intelligence: Real-time speech analytics, sentiment detection, and automated call transcription. Agent Tools: CTI (Computer Telephony Integration) toolbar for click-to-call and instant customer context pop-ups. Supervision: Live monitoring dashboards and advanced reporting on key KPIs (AHT, CSAT, occupancy rates). Axialys provides a scalable technical framework for companies needing to stabilize their global telephony and unify their customer data into a single source of truth.

Banx VoIP

Banx VoIP offers a comprehensive Voice over Internet Protocol service designed to replace traditional landline systems, enabling businesses to make and receive calls over high-speed internet connections. This transition not only reduces costs associated with conventional phone systems but also introduces a suite of advanced features that enhance communication efficiency and flexibility. Banx supports the 2talk platform, ensuring reliability and stability comparable to major telecom providers. Additionally, Banx specializes in the deployment of 3CX and Yeastar Cloud PBX systems, providing scalable and secure solutions tailored to diverse business needs. , [banx.net.nz] Key Features and Functionality: - Advanced Call Routing and Interactive Voice Response : Direct incoming calls to appropriate departments or individuals using customizable menus, improving customer experience and operational efficiency. - Voicemail and Call Recording: Access voicemails for each phone line and utilize call recording for accountability, quality assurance, and training purposes. - Call Redirection and Advanced Routing: Easily reroute calls to voicemail or emergency numbers during holidays or after hours, ensuring continuous business operations. - Multiple Direct-Dial Numbers: Assign up to five direct-dial numbers in the basic plan, allowing employees to have individual extensions for direct customer contact. - Softphone Integration: Replace traditional desk phones with softphone applications on PCs or smartphones, enabling call management from any location and supporting remote work environments. - Unified Communications: Beyond voice calls, Banx VoIP supports audio and video calls, real-time team availability status, video meetings with chat and screen sharing, and instant messaging with file sharing capabilities. - Security and Backup: Features include automatic detection and blacklisting of SIP attack tools, global IP blacklist updates, encrypted traffic via the 3CX Tunnel, and automatic failover for instant backup. Primary Value and Solutions Provided: Banx VoIP addresses the limitations of traditional telephony by offering a cost-effective, feature-rich communication solution that leverages existing internet infrastructure. Businesses benefit from reduced operational costs, enhanced call management capabilities, and the flexibility to support remote work setups. The integration of advanced PBX systems like 3CX and Yeastar Cloud ensures scalability and security, catering to the evolving needs of modern enterprises. By adopting Banx VoIP, organizations can streamline their communication processes, improve customer interactions, and adapt to dynamic business environments with ease. , [banx.net.nz]

BeepBack

BeInContact

Belsmart

Belsmart is a cloud-based outbound dialer and omnichannel contact center platform built for sales teams, BPOs, and high-volume calling operations that need more live conversations without adding headcount. It brings four core products together on one platform: an Auto Dialer, a Predictive Dialer, a Cloud PBX phone system with a white-label option for resellers, and an Omnichannel Contact Center that unites voice, SMS, WhatsApp, email, and chat. Teams get the dialing speed of an enterprise contact center, the CRM connectivity of a modern sales tool, and the compliance controls regulated industries demand. Everything runs from a web browser, with no hardware to buy or maintain. Whether you run a five-person real estate team or a 500-seat BPO floor, Belsmart is designed to increase live conversations per agent hour, cut idle time between calls, and keep every interaction compliant, recorded, and logged. THE BELSMART PRODUCT SUITE Auto Dialer The Belsmart Auto Dialer takes manual dialing off your team's plate. Upload a list or sync one from your CRM. The system then dials numbers automatically, skips busy signals and dead lines, and connects agents to the next contact the moment a call ends. It's built for cold calling, telesales, appointment setting, lead generation, and follow-up campaigns where speed to lead matters. Predictive Dialer The Predictive Dialer decides how many lines to dial and when, using real-time algorithms that weigh agent availability, average handle time, and historical answer rates. Only answered calls reach agents, so reps spend their time talking instead of waiting through rings, voicemails, and no-answers. Adjustable pacing and abandon-rate controls let managers balance high throughput with compliance. Cloud PBX and White-Label PBX Belsmart's Cloud PBX gives your business a complete phone system in the cloud. It includes auto attendants, call forwarding, call transfer, voicemail, ring groups, and extensions that work wherever your team does. Telecom resellers, MSPs, and agencies can use the White-Label PBX to brand the platform as their own and offer it to clients. Multitenancy lets them manage every account from one place. Omnichannel Contact Center The Omnichannel Contact Center brings voice, SMS, WhatsApp Business, email, and live chat into a single agent workspace. Agents see every touchpoint in one timeline, and managers run multichannel campaigns from one dashboard. Customers reach your team on the channels they already prefer. FOUR DIALING MODES ON ONE PLATFORM Not every list deserves the same approach. Belsmart lets you match dialing speed to list quality and conversation value, campaign by campaign. Power dialing calls one number per agent automatically, back to back. It's ideal for warm leads and teams that want a steady pace without dropped calls. Parallel dialing places multiple calls at once per agent and connects the first live answer. It dramatically raises contact rates on large, cold, or aged lists. Preview dialing shows agents the contact record, call history, and notes before the call is placed. It's a strong fit for high-value B2B deals, account management, and complex sales. Manual dialing gives reps click-to-call control for callbacks, sensitive conversations, and one-off outreach. Supporting features include: Answering machine detection and automated voicemail drop Scheduled callbacks List management and lead recycling Campaign-level pacing controls Voice broadcasting to send pre-recorded messages to large audiences at once NATIVE CRM INTEGRATIONS Belsmart connects natively with HubSpot, Salesforce, Zoho CRM, Pipedrive, and Freshsales. Two-way sync keeps contacts, leads, and deals current in both systems. Screen pops show agents the full contact history the moment a call connects, so every conversation starts with context. Every call is logged automatically with its duration, disposition, notes, and recording link. Disposition-triggered workflows act on the outcome of each call. They can update deal stages, create follow-up tasks, assign leads, or send an SMS or WhatsApp message. This eliminates manual data entry and keeps your pipeline accurate. For custom systems, Belsmart offers an open API and webhooks, along with custom development and integration services. BUILT-IN COMPLIANCE AT DIAL TIME Outbound calling carries real regulatory risk, so Belsmart builds compliance into the dialing engine instead of leaving it to spreadsheets. Before each call is placed, the platform can: Run TCPA and GDPR checks Scrub numbers against internal and national Do Not Call lists Verify consent records Enforce calling windows based on the contact's local time zone and state rules Calls that fail a check are blocked automatically, and every decision is logged for audit trails. This matters most in insurance, financial services, solar, and home services, where a single violation can be costly. CALLER ID MANAGEMENT AND ANSWER-RATE PROTECTION Even the best dialer fails if nobody picks up. Belsmart includes caller ID management with local presence dialing, number pools and rotation, and number health monitoring. Spam-label remediation finds flagged numbers and restores their reputation, so your calls display properly and answer rates stay strong. AI VOICE BOTS AND IVR Belsmart supports AI voice bots and interactive voice response (IVR) to automate routine conversations at scale. AI voice bots handle appointment and payment reminders, lead qualification, surveys, and after-hours follow-up, then hand qualified prospects to live agents. Multi-level IVR menus route inbound callers to the right team, queue, or self-service option. That cuts wait times and frees agents for higher-value calls. SMS AND WHATSAPP BUSINESS MESSAGING Many prospects won't answer the first call but will reply to a text. With two-way SMS and WhatsApp Business messaging, agents can follow up instantly, send templates and confirmations, share documents, and keep conversations moving. Automated message sequences can be triggered by call dispositions, missed calls, or campaign rules. Single-touch calling becomes true multichannel outreach. CALL RECORDING, ANALYTICS, AND QA MONITORING Managers get full visibility into performance. Call recording supports training, quality assurance, and dispute resolution, with secure storage and easy search. Real-time dashboards track agent status, calls per hour, talk time, connect rates, conversions, and campaign results as they happen. Live supervision lets supervisors listen in, whisper coaching that the customer can't hear, or barge into a call when needed. QA scorecards and historical reports help you spot top performers, close skill gaps, and keep improving scripts and campaigns. WORKFLOW AUTOMATION AND LEAD MANAGEMENT Beyond dialing, Belsmart automates the repetitive work that slows teams down: lead distribution and routing, callback reminders, follow-up sequences, task creation, and status updates. Built-in lead management keeps lists organized, deduplicated, and prioritized, so agents always call the right contact at the right time. INDUSTRIES WE SERVE Real estate: Reach expired listings, FSBOs, and buyer leads quickly, with power and parallel dialing plus instant SMS follow-up. Financial services: Run compliant outreach for lending, collections, and advisory services, backed by consent checks, recordings, and audit-ready logs. Insurance: Work aged and fresh leads at scale while enforcing TCPA rules, calling windows, and state-level restrictions. Solar: Qualify homeowners faster with AI voice bots and parallel dialing, then book site appointments directly into your CRM. Home services: Fill schedules for HVAC, roofing, plumbing, and remodeling with appointment reminders, callbacks, and WhatsApp updates. IT services: Power B2B prospecting with preview dialing, rich CRM context, and long-cycle follow-up workflows. BPO call centers: Manage multiple clients, campaigns, and teams from one platform with multitenancy, white-labeling, detailed reporting, and QA tools. WHY TEAMS CHOOSE BELSMART One platform instead of many: Dialer, phone system, messaging, AI automation, and analytics in one place, with one login and one bill. Fully cloud-based: No hardware, on-site servers, or complex installs. Agents work from the office or remotely with just a browser and a headset. Scalable and reliable: High availability and strong performance even during peak calling hours, from a handful of users to hundreds of seats. Easy to use: An intuitive interface that new agents learn quickly, with no technical expertise required. End-to-end support: Setup, configuration, deployment, training, and ongoing technical support, plus customization and API integration services for unique requirements. Competitive pricing: Enterprise-grade capabilities at a price that works for growing teams and large operations alike. Continuous innovation: Regular releases add new features based on customer needs and industry trends. Belsmart helps outbound teams make more connections, have better conversations, and close more business, while keeping every call compliant and every interaction logged. Visit belsmart.io to book a demo.

Bitrix24

Bitrix24 is an all-in-one business workspace that combines vibe coding platform, CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Build working apps, internal tools, and web pages from plain-language prompts — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place.

Average Rating: 4.1/5.0

Total Reviews: 580

BlueTweak

BlueTweak is the AI customer support platform where AI resolves the routine and your team handles the rest. Voice, email, chat and social come together in one workspace, on one interaction timeline. Conversational AI handles chats and calls. Suggested Reply drafts email answers for your agents to review and send. Translation works in 100+ languages. The Smart Knowledge Base holds your answers. Knowledge Gaps shows which topics it doesn’t cover yet, and Help Center AI Answers can answer a search in plain language from your articles. Topic Radar groups recent conversations by topic. Analytics, quality assurance, workforce management and surveys help you run the whole team from the same place. You can also run several brands from one workspace. You pay per AI resolution. Every feature available today is included.

BluIP Cloud UC

Unified Communications as a Service (UCaaS) Delivering enterprise-grade voice, video, messaging, and collaboration Cloud Telephony Products We offer a comprehensive suite of services including Cloud PBX, a feature-rich virtual phone system, SIP Trunking for seamless integration with your existing infrastructure, and direct PSTN calling for both Microsoft Teams and Webex. This powerful combination empowers your teams to collaborate and connect effortlessly, regardless of location or platform. Cloud PBX Enhanced SIP Trunking BluIP Connect with Webex Microsoft Operator Connect Enhanced Cloud Calling for Microsoft Teams WebRTC Console

BookedAI

Breesy

Bria

Bria (formerly X-Lite) is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augment your communications with team messaging, HD video conferencing and screen sharing capabilities, hosted by CounterPath. Experience crystal clear audio and HD, 1080p video calls whether in your office or on-the-go; and manage calls easily with intuitive call recording, music on hold, and call transfer functions. Need more collaboration features? Bria Teams includes team messaging, screen sharing, and HD video conferencing with up to 200 participants! Easily talk, chat, meet, and share on any device in one efficient app that syncs calling and messaging history across devices so you're always in the loop. Bria also includes a user-friendly web management portal for centrally setting up calling accounts and team members. Once configured, all users need to do is log in to their apps with their email and password and they're ready to start communicating and collaborating!

Average Rating: 4.4/5.0

Total Reviews: 63

Broadcaster Bot

Atiende a tus clientes con Chatbots y Agentes mediante Conversaciones en WhatsApp. Desde tu cuenta empresarial puedes enviar mensajes masivos de whatsapp mediante templates a través de nuestra plataforma. Broadcaster Bot integra los canales de WhatsApp Business, Facebook Messenger, Google Business Chat y RCS para que converses con tus clientes, coordinar a tu equipo interno y socios comerciales.

BroadVoice

XBP provides communication software solutions for administrator portal, call conference, auto attendant, virtual office, etc.

Average Rating: 4.5/5.0

Total Reviews: 1