Best Contact Center Software - Page 15
Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond call center infrastructure to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the best contact center software include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).
Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with CRM software applications to access customer information and to update customer records with the post-action summaries. They will often integrate with contact center workforce software, speech analytics software, and contact center quality assurance software solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or UCaaS. Some businesses opt to use virtual receptionist services in place of contact center software.
To qualify for inclusion in the Contact Center category, a product must:
Featured Contact Center Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.
- Overview
- User Satisfaction
- Seller Details
The Compass Automation Platform is a comprehensive Managed Communications Platform as a Service designed to enhance customer engagement through voice and text automation. By integrating seamlessly wit
1,078 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Consilium conceives , designs , develops , and delivers effective cloud-based and on-premise software for the Unified Communication & Collaboration (UCC) and Contact Center (CC) space. Since 2007
- Overview
- User Satisfaction
- Seller Details
ContactQ is a multi-channel communications platform. It enables the intelligent handling of calls using a common interface design.
- Overview
- User Satisfaction
- Seller Details
The Ctalk contact centre system helps businesses elevate their professional image by identifying and effectively solving current business communication challenges.
- Overview
- User Satisfaction
- Seller Details
CyTrack Customer Experience (CX) technology seamlessly integrates into your telephone systems, CRM and database, allowing you to respond swiftly and professionally to customers across a broad range of
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Cytracom provides enterprise-grade Hosted VoIP and unified communications to businesses nationwide.Cytracom's VoIP solutions provide cost savings, mobility, scalability and reliability with a platform
- 80% Small-Business
- 20% Enterprise
458 Twitter followers
- Overview
- User Satisfaction
- Seller Details
DialConnection's Contact Center suite allows you to make informed decisions on when and how to best communicate with your customers. You are no longer tied to simply creating a call list in the mornin
- Overview
- User Satisfaction
- Seller Details
Distrobird is an all-in-one sales automation platform. Run automated cold email & SMS sequences, manage inbound & outbound calls, centralize communication with a unified inbox, track leads fro
- Overview
- User Satisfaction
- Seller Details
Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Ce
- 100% Mid-Market
1,115 Twitter followers
- Overview
- User Satisfaction
- Seller Details
FlexIP Solutions is a communications provider offering VoIP-based phone systems including a hosted VoIP, unified communications (UCaaS), Contact Center, text messaging, etc.
- Overview
- User Satisfaction
- Seller Details
Focus Contact Center is an omnichannel communication platform, easy to use, quick and intuitive. FCC improves customers' satisfaction and secures their loyalty. It enhances the customer experience and
105 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Fonvirtual offers virtual PBX services and 100% cloud-based call center software, with virtual voice and text agents. Among its main features, Fonvirtual provides a multichannel solution that allow
- Overview
- User Satisfaction
- Seller Details
Graia is an Agentic Contact Center-as-a-Service (CCaaS) and GenAI platform purpose-built to deliver more empathetic, intelligent, and autonomous customer experiences at scale. By combining deep custom
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Based in India, GreenAds Global is a dynamic emerging and leading CPaaS provider with more than 3000 satisfied onboard customers. We provide a wide range of tools and services that power businesses to
- Overview
- User Satisfaction
- Seller Details
Manage all your inbound and outbound calls effortlessly with Greetmate, the ultimate A.I. call platform. Loved by users, Greetmate serves as your virtual receptionist, gathering caller information, sc
