# Best Clinical Communication and Collaboration Software - Page 3

## How Many Clinical Communication and Collaboration Software Products Does G2 Track?

**Total Products under this Category:** 73

### Category Stats (Aug 2026)

- **Average Rating:** 4.29/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** CellTrak (+5.88%) - Among all products in this category, CellTrak recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Clinical Communication and Collaboration Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 2,000+ Authentic Reviews
- 73+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Clinical Communication and Collaboration Software
 ![G2 Grid® for Clinical Communication and Collaboration Software plotting products by satisfaction and market presence](https://www.g2.com/categories/clinical-communication-and-collaboration/grids.png?focus%5B%5D=339&focus%5B%5D=97231&focus%5B%5D=1354845&focus%5B%5D=140008&focus%5B%5D=4931&focus%5B%5D=48029&focus%5B%5D=1203117&focus%5B%5D=159077)

Highlighted products: Everbridge 360 (Critical Event Management), Studycast, Zenzap, ModMed, TigerConnect Clinical Collaboration Platform, Voalte Messenger, Buzz Medical Messenger, and Celo.

Underlying data: [Grid® JSON](https://www.g2.com/categories/clinical-communication-and-collaboration/grids.json?focus%5B%5D=everbridge-360-critical-event-management&focus%5B%5D=studycast&focus%5B%5D=zenzap&focus%5B%5D=modmed&focus%5B%5D=tigerconnect-clinical-collaboration-platform&focus%5B%5D=voalte-messenger&focus%5B%5D=buzz-medical-messenger&focus%5B%5D=celo-health-celo)

**Sponsored**

### DMARC Report

Block malware and phishing attacks. A DMARC reporting solution for MSPs, service providers, and businesses who need to monitor and manage a large number of domains for DMARC compliance. Secure and monitor multiple domains with enterprise-grade DMARC management. DMARC Report is a comprehensive email authentication and reporting platform built to give organizations full visibility and control over how their domains are used in email. As phishing, spoofing, and business email compromise attacks continue to rise, simply publishing a DMARC record is no longer enough. DMARC Report helps teams actively monitor DMARC performance, identify unauthorized senders, and confidently move toward enforcement without risking legitimate email delivery. Designed for MSPs, IT service providers, security teams, and growing enterprises, DMARC Report makes it easy to manage DMARC across dozens or even hundreds of domains from a single dashboard. The platform automatically collects, parses, and visualizes DMARC aggregate and forensic reports, transforming complex XML data into clear, actionable insights. Users can instantly see which senders are authentic, which are misaligned, and which may pose a security threat. DMARC Report goes beyond basic reporting by helping organizations understand SPF and DKIM alignment issues that impact both deliverability and security. Detailed source analysis, timeline views, and policy readiness indicators allow teams to troubleshoot authentication problems quickly and prioritize remediation. Real-time alerts notify users of sudden spikes in suspicious activity, helping prevent attacks before they escalate into costly incidents. Built with scale and compliance in mind, DMARC Report supports multi-domain management, role-based access, and team collaboration. MSPs and agencies can easily segment customer domains, provide reporting access, and demonstrate measurable security improvements to clients. For enterprises, the platform simplifies governance by centralizing DMARC oversight while maintaining strict data controls. Privacy and data protection are core to the platform’s design. DMARC Report follows a privacy-first approach to DMARC data handling, making it suitable for organizations operating under strict regulatory and compliance requirements. Unlike tools that prioritize volume over clarity, DMARC Report focuses on accuracy, transparency, and usability—ensuring teams can act on insights without needing deep DMARC expertise. Getting started is fast and straightforward. With guided onboarding and clear recommendations, users can progress from monitoring to quarantine or reject policies with confidence. Flexible pricing tiers accommodate everything from small domain portfolios to high-volume, enterprise-scale environments, with options for annual savings and custom plans. By combining enterprise-grade security, intuitive reporting, and scalable domain management, DMARC Report empowers organizations to protect their brand, improve email deliverability, and reduce the risk of phishing and impersonation attacks. Whether you manage email for a single business or hundreds of clients, DMARC Report provides the visibility and control needed to make DMARC work—at scale and with confidence.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1470&secure%5Bchosen_at%5D=2026-08-01T21%3A13%3A46Z&secure%5Bdisplayable_resource_id%5D=1376&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=156316&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=156316&secure%5Bresource_id%5D=1470&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fclinical-communication-and-collaboration%3Fpage%3D3&secure%5Btoken%5D=cb2f0350606f9c3626fe9cc1b49c01c83600745775c90bd7599b8fa2491c8729&secure%5Burl%5D=https%3A%2F%2Fdmarcreport.com%2Fpricing%2F&secure%5Burl_type%5D=product_website)

### [Float Care | Healthcare Management Software](https://www.g2.com/products/float-care-healthcare-management-software/reviews)

We offer an array of user-friendly tools that make your medical professional life a little more simple Credentialing Organize and keep track of all medical credentials in one spot. Be alerted of new requirements and credentials that are near their expiration. Scheduling Float Care’s Scheduler puts your team members first. Request time off, swap shifts, and more directly within the Float Care platform. Communication Connect with your teammates one on one or in groups with Float Care Messenger while maintaining HIPAA compliance.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Float Care | Healthcare Management Software?

- **Alarms:** 10.0/10 (Category avg: 8.6/10)
- **Notifications:** 10.0/10 (Category avg: 9.0/10)
- **Correspondance Variety:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Float Care | Healthcare Management Software?

- **Seller:** [Float Care](https://www.g2.com/sellers/float-care)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Float Care | Healthcare Management Software?

**["The best Clinical Management Software - Float Care"](https://www.g2.com/survey_responses/float-care-healthcare-management-software-review-10398934)**

**Rating:** 5.0/5.0 stars

_— Verified User in Medical Practice_

[Read full review](https://www.g2.com/survey_responses/float-care-healthcare-management-software-review-10398934)

**["The best Clinical and Healthcare Management Software - Float Care"](https://www.g2.com/survey_responses/float-care-healthcare-management-software-review-10390378)**

**Rating:** 5.0/5.0 stars

_— Verified User in Medical Devices_

[Read full review](https://www.g2.com/survey_responses/float-care-healthcare-management-software-review-10390378)

### [Foothold Care Management](https://www.g2.com/products/foothold-care-management/reviews)

Foothold Care Management is a comprehensive, cloud-based software solution designed to enhance care coordination and streamline administrative processes for health homes and care management agencies. By integrating case management, client tracking, treatment planning, and billing functionalities, FCM empowers organizations to deliver efficient and effective care to their communities. Key Features and Functionality: - User-Friendly Interface: Provides an intuitive platform for managing client encounters, core service interactions, and billing statuses, enabling care managers to monitor and address gaps in member care effectively. - Integrated Billing System: Facilitates seamless billing processes by automatically handling health home billing requirements, including claim generation and submission to the Medicaid Analytics Performance Portal Health Home Tracking System . - Comprehensive Reporting and Analytics: Offers robust tools for tracking outcomes, generating reports, and analyzing data to support informed decision-making and demonstrate population health outcomes. - Interoperability: Ensures compatibility with other essential tools, such as referral management systems, to foster effective data sharing and coordination across networks. - Security and Compliance: Maintains high standards of data security, adhering to HIPAA regulations and achieving notable scores in security assessments. Primary Value and Solutions Provided: FCM addresses the complexities of care coordination by offering a centralized platform that simplifies administrative tasks, enhances data accuracy, and improves service delivery. By automating billing processes and providing insightful analytics, FCM enables care management agencies to focus more on client engagement and outcomes, ultimately leading to better health results and operational efficiency. Its interoperability and compliance features ensure that organizations can adapt to evolving healthcare regulations and integrate seamlessly with other systems, positioning them for success in a dynamic healthcare environment.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Foothold Care Management?

- **Alarms:** 6.7/10 (Category avg: 8.6/10)
- **Notifications:** 8.3/10 (Category avg: 9.0/10)
- **Correspondance Variety:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Foothold Care Management?

- **Seller:** [Radicle Health](https://www.g2.com/sellers/radicle-health)
- **Year Founded:** 2021
- **HQ Location:** Walnut Creek, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=804021c2fdf99bfc7d879d0e95882436bbce3ff9398da68ae73de5ba925cc28e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fradiclehealth%2F&secure%5Burl_type%5D=linkedin_company_website)  
114 employees on LinkedIn®
- **Ownership:** Privately Held

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are G2 Users Discussing About Foothold Care Management?

- [What is Foothold Care Management used for?](https://www.g2.com/discussions/what-is-foothold-care-management-used-for)

### [Foxo](https://www.g2.com/products/foxo/reviews)

Foxo is a powerful communication and collaboration platform built for health. Available on mobile and desktop, the solution provides an alternative to the use of unsecure email, texting and business enterprise solutions for healthcare. Powerful workflows allow messaging, referrals, patient handoffs and clinical collaboration across a network of health professionals. Enterprise grade security, read receipts and audit trail provide accountability and transparency during the lifecycle of the clinical interaction.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Foxo?

- **Seller:** [Foxo](https://www.g2.com/sellers/foxo)
- **Year Founded:** 2018
- **HQ Location:** Brisbane, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dabba13173e4e9ebec3706d6a852392eeac0e996b2165c518f1596481ef5ee1b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffoxotech&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### What Are Recent G2 Reviews of Foxo?

**["Foxo for secure instant messaging"](https://www.g2.com/survey_responses/foxo-review-7165774)**

**Rating:** 5.0/5.0 stars

_— Greg B._

[Read full review](https://www.g2.com/survey_responses/foxo-review-7165774)

### [HUB](https://www.g2.com/products/hub-healthcare-hub/reviews)

HUB is the Case Command Center for truly collaborative care. Schedule, coordinate, and track surgical cases and procedures within HUB. Our direct HIPAA-compliant communication platform syncs all the necessary care community members in and outside your network. With Hub, you can work without limits to: • Seamlessly coordinate and manage caseloads • Create workspaces and streamline workflows • Conveniently manage secure documents in one place • Effortlessly manage inventory and track product use • And so much more! Schedule, Sync, & Simplify by Starting today for free. Visit HUB.healthcare to learn more.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate HUB?

- **Alarms:** 10.0/10 (Category avg: 8.6/10)
- **Notifications:** 10.0/10 (Category avg: 9.0/10)
- **Correspondance Variety:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind HUB?

- **Seller:** [HUB Healthcare](https://www.g2.com/sellers/hub-healthcare)
- **Year Founded:** 2021
- **HQ Location:** Raleigh, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5392495d00fc7c5ec1bd2d9444ad2d1299a4651700e3c0c4a36f957ef80c91d9&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhubhealthcare&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of HUB?

**["Unifying teams"](https://www.g2.com/survey_responses/hub-review-10601039)**

**Rating:** 4.5/5.0 stars

_— Indu S._

[Read full review](https://www.g2.com/survey_responses/hub-review-10601039)

### [IM Your Doc](https://www.g2.com/products/im-your-doc/reviews)

IM Your Doc is a simple, text messaging app that enables instantaneous and HIPAA compliant communication for physicians and healthcare staff. Phone calls and emails are time consuming and disruptive to workflow. Healthcare providers are inundated with calls and emails while patients feel like they aren't having their concerns answered. IM Your Doc is the answer. It saves time by streamlining workflow communication in a compliant and secure way.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate IM Your Doc?

- **Alarms:** 10.0/10 (Category avg: 8.6/10)
- **Notifications:** 8.3/10 (Category avg: 9.0/10)
- **Correspondance Variety:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind IM Your Doc?

- **Seller:** [IM Your Doc](https://www.g2.com/sellers/im-your-doc)
- **HQ Location:** Mercer Island, US
- **Twitter:** @IM\_YourDoc  
439 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5781fdeb8eb4aaf5fe97b1bcb2cc19ede649c2b5a96f7e793a8079361da2a816&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6400585&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About IM Your Doc?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy access to health information** with IM Your Doc, enabling quick and convenient management.
- Users appreciate the **centralization** of IM Your Doc, accessing all their health information easily and efficiently.
- Users value the **easy access to health information** with IM Your Doc, making management effortless and convenient.
- Users value the **easy access** to their health information, finding it conveniently available with just one touch.
- Users value the **navigation ease** of IM Your Doc, with health information readily accessible at their fingertips.

### [Juvonno](https://www.g2.com/products/juvonno/reviews)

Juvonno is the all-in-one EMR software that tailors to your practice so you feel right at home. Book, bill, chart, schedule, report, and communicate from one customizable platform designed to grow your business. Work online, from any location, any device, anytime. Flexible settings and data access controls offer a personalized experience for you, your staff, and your patients. Whether you run a small or large multidisciplinary clinic, Juvonno has a solution to help. You'll have full-service support all through implementation.

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Juvonno?

- **Alarms:** 10.0/10 (Category avg: 8.6/10)
- **Notifications:** 10.0/10 (Category avg: 9.0/10)
- **Correspondance Variety:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Juvonno?

- **Seller:** [Juvonno](https://www.g2.com/sellers/juvonno)
- **Year Founded:** 2005
- **HQ Location:** Winnipeg, Canada
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d14512bf619ec568bec5803d0832a64e5563827717d6a0e79d2ec372170a734a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjuvonno%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Juvonno?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Juvonno, enjoying access from anywhere and convenient online forms.
- Users value the **excellent patient care** offered by Juvonno, appreciating the online features and responsive support.
- Users love the **global access** of Juvonno, enabling use on any device with WiFi connectivity.
- Users love the **ease of booking** with Juvonno, enjoying access from anywhere with an internet connection.
- Users love the **excellent integration of features** enhancing experiences for both patients and practitioners.

##### Cons

- Users face **limited features** in Juvonno, particularly with note templates and custom forms currently unavailable.
- Users find **difficult navigation** due to limitations in form customization and shortcuts on the charting page.
- Users face challenges with **form automation issues** , limiting the ability to customize forms within the Juvonno system.
- Users express concerns about **insurance tracking issues** , which complicate their access to necessary services.
- Users find the **lack of customization options** frustrating, particularly in form integration and shortcut links.

#### What Are Recent G2 Reviews of Juvonno?

**["Online Scheduling and Billing software"](https://www.g2.com/survey_responses/juvonno-review-10623994)**

**Rating:** 5.0/5.0 stars

_— Audrianna R._

[Read full review](https://www.g2.com/survey_responses/juvonno-review-10623994)

**["Excellent EMR for Collaboration between all Healthcare Professionals"](https://www.g2.com/survey_responses/juvonno-review-10447101)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/juvonno-review-10447101)

### [MH-CURE](https://www.g2.com/products/mh-cure/reviews)

Mobile Heartbeat® is a clinical communication and collaboration company with the goal of driving collaborative care and positive patient outcomes throughout the enterprise healthcare continuum. Our MH-CURE platform enables all roles, across all departments within a hospital to communicate with context streamlining clinical workflows, accelerating decision-making, reducing costs and most importantly, improving patient care. Hospitals gain valuable insights on how users are engaging with each other, discover pain points and gaps in communication, and identify new workflows and integration opportunities.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate MH-CURE?

- **Notifications:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind MH-CURE?

- **Seller:** [Mobile Heartbeat](https://www.g2.com/sellers/mobile-heartbeat)
- **Year Founded:** 2010
- **HQ Location:** Waltham, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98e240ea04c9f7b2713d77116421f55aef9851a7c362ca280366ad6cf61f1fdc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmobileheartbeat&secure%5Burl_type%5D=linkedin_company_website)  
110 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of MH-CURE?

**["Amazing for communication"](https://www.g2.com/survey_responses/mh-cure-review-3293550)**

**Rating:** 4.0/5.0 stars

_— Michelle M._

[Read full review](https://www.g2.com/survey_responses/mh-cure-review-3293550)

#### What Are G2 Users Discussing About MH-CURE?

- [What is MH-CURE used for?](https://www.g2.com/discussions/what-is-mh-cure-used-for)

### [Olio](https://www.g2.com/products/olio/reviews)

Olio automatically connects care teams and keeps them engaged—from SNFs and behavioral health providers to payers, health systems, home health, hospice and more—delivering actionable insights organizations need to improve outcomes and reduce costs. Specifically for skilled nursing facilities (SNFs), it is the first platform to modernize the entire transitions of care journey, giving SNFs control over their admissions, their census, and their outbound referral coordination to improve their bottom line and drive growth. See it for yourself: olio.health/for-skilled-nursing-facilities Visit olio.health to learn more.

**Average Rating:** 4.5/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Olio?

- **Ease of Use:** 5.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Olio?

- **Seller:** [Olio](https://www.g2.com/sellers/olio)
- **Year Founded:** 2017
- **HQ Location:** Indianapolis, Indiana
- **Twitter:** @oliohealth  
92 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78c6d6a38579caf414d4a1535e5ba917c594849d2483a2c3598e00dd14953f19&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28134922&secure%5Burl_type%5D=linkedin_company_website)  
92 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 20% Large

#### What Are Recent G2 Reviews of Olio?

**["Health Care solutions for managing different means of communciation."](https://www.g2.com/survey_responses/olio-review-7288249)**

**Rating:** 4.0/5.0 stars

_— Ashrith G._

[Read full review](https://www.g2.com/survey_responses/olio-review-7288249)

**["Olio can save your patients"](https://www.g2.com/survey_responses/olio-review-7354899)**

**Rating:** 4.5/5.0 stars

_— Asariah T._

[Read full review](https://www.g2.com/survey_responses/olio-review-7354899)

### [PatientKeeper Physician Workflow Applications](https://www.g2.com/products/patientkeeper-physician-workflow-applications/reviews)

PatientKeeper is an EHR optimization solution that enables providers to access and act on inpatient information from a mobile device or laptop computer without interacting directly with the hospital's EHR system of record. By offering an intuitive "system of engagement" -- core functions include patient record review, secure care team communication, and sign-out; other advanced functionality also is available -- that complements the hospital EHR, PatientKeeper improves the provider's user experience, care team collaboration, and the overall ROI of a hospital's clinical IT infrastructure.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate PatientKeeper Physician Workflow Applications?

- **Ease of Use:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind PatientKeeper Physician Workflow Applications?

- **Seller:** [PatientKeeper](https://www.g2.com/sellers/patientkeeper)
- **HQ Location:** Mountain View, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e4bb80078eb0a2e1f850996c579b9def4ec9004161bf9b3ca08f0f85b5bb1197&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcommure%2F&secure%5Burl_type%5D=linkedin_company_website)  
841 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of PatientKeeper Physician Workflow Applications?

**["Easy to navigate"](https://www.g2.com/survey_responses/patientkeeper-physician-workflow-applications-review-3470930)**

**Rating:** 4.0/5.0 stars

_— Sandria V._

[Read full review](https://www.g2.com/survey_responses/patientkeeper-physician-workflow-applications-review-3470930)

#### What Are G2 Users Discussing About PatientKeeper Physician Workflow Applications?

- [What is PatientKeeper Physician Workflow Applications used for?](https://www.g2.com/discussions/what-is-patientkeeper-physician-workflow-applications-used-for)

### [PerfectServe](https://www.g2.com/products/perfectserve/reviews)

PerfectServe accelerates speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients and their families in the care experience. Our cloud-based software simplifies complex clinical workflows and schedules with secure and timely communication by dynamically routing messages to the right person at the right time. We drive more efficient care collaboration in all settings to improve patient outcomes and bring joy back to caregivers. PerfectServe has more than 20 years of experience and is a trusted partner to more than 500 hospitals and 30,000 medical practices.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind PerfectServe?

- **Seller:** [PerfectServe](https://www.g2.com/sellers/perfectserve)
- **Year Founded:** 1997
- **HQ Location:** Knoxville, Tennessee, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6ac795c38909faa544ebbaf48bc76a7030359da3efa7794dc7dfba120ec2a478&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fperfectserve&secure%5Burl_type%5D=linkedin_company_website)  
319 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are G2 Users Discussing About PerfectServe?

- [What is the use of Perfectserve?](https://www.g2.com/discussions/what-is-the-use-of-perfectserve)
- [How many employees does PerfectServe?](https://www.g2.com/discussions/how-many-employees-does-perfectserve)
- [What does PerfectServe do?](https://www.g2.com/discussions/what-does-perfectserve-do)

### [Telmediq](https://www.g2.com/products/telmediq/reviews)

Telmediq's Healthcare Communications Hub (HCH) integrates with your hospital's clinical, IT, and telecom systems to unify communications and streamline care coordination. The ultimate result of quick and error-free communication is improved patient experience and safety as well as savings for your clinicians and supporting staff.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Telmediq?

- **Alarms:** 10.0/10 (Category avg: 8.6/10)
- **Notifications:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Telmediq?

- **Seller:** [TelmedIQ](https://www.g2.com/sellers/telmediq)
- **Year Founded:** 2012
- **HQ Location:** Victoria, CA
- **Twitter:** @Telmediq  
615 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=baa0464d667439d7a13755a615d1c410acd29ed8b54b09c42073396c22dccbea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2836879&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Telmediq?

**["A very easy to use virtual site that allows physicians to interact with patients and other staff."](https://www.g2.com/survey_responses/telmediq-review-2901479)**

**Rating:** 5.0/5.0 stars

_— Courtney C._

[Read full review](https://www.g2.com/survey_responses/telmediq-review-2901479)

#### What Are G2 Users Discussing About Telmediq?

- [What is Telmediq used for?](https://www.g2.com/discussions/what-is-telmediq-used-for)

### [Venga](https://www.g2.com/products/venga/reviews)

Developed for state-of-the-art dental and medical offices, Venga is the most flexible, feature-rich communication software available today. It streamlines your office, helping you communicate more clearly, more directly and even more discreetly than ever before.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Venga?

- **Alarms:** 8.3/10 (Category avg: 8.6/10)
- **Notifications:** 10.0/10 (Category avg: 9.0/10)
- **Correspondance Variety:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Venga?

- **Seller:** [AppleButter Software](https://www.g2.com/sellers/applebutter-software)
- **Year Founded:** 2001
- **HQ Location:** Brownsville, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b687ab9353365299288a61f1d1de56c4053c0d7a311934644995812beb3ff678&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fapplebutte&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Venga?

**["Simple and helpful"](https://www.g2.com/survey_responses/venga-review-10593422)**

**Rating:** 4.5/5.0 stars

_— Ard M._

[Read full review](https://www.g2.com/survey_responses/venga-review-10593422)

### [VitalsMD](https://www.g2.com/products/vitalsmd/reviews)

VitalsMD® is a comprehensive software suite developed by HNI Healthcare, designed to enhance value-based clinical decision-making at the point of care. By integrating real-time, physician-generated data, VitalsMD® offers analytics, reporting, communication tools, and a knowledge base that collectively support healthcare providers in delivering efficient and effective patient care. Key Features and Functionality: - Real-Time, Integrated Data: Aggregates information from various sources, including electronic medical records , to provide a comprehensive view of patients' health status. - Collaboration Tools: Facilitates seamless communication among healthcare providers, enhancing care coordination and reducing the risk of medical errors. - MIPS Quality Reporting: Automates the reporting process for the Merit-based Incentive Payment System , generating accurate quality metrics and tracking performance measures. - Patient Risk Scoring: Employs advanced algorithms to calculate patient risk scores, enabling proactive and targeted care. - BPCI Identification: Automatically flags and reports patients meeting criteria for Bundled Payments for Care Improvement and other value-based programs. - Readmission Tracking: Identifies high-risk patients through readmission risk identification and tracking, aiding in reducing readmission rates. - Tailored KPI Dashboard: Provides customizable analytics and reporting features, offering insights into key performance indicators such as case distribution, referral patterns, and readmission rates. - Clinical Pathways Informatics: Supports the development and implementation of standardized clinical pathways to improve patient outcomes. - Improves Coding Integrity: Enhances documentation accuracy, leading to better resource utilization and compliance with coding standards. - Drives Care Coordination: Ensures effective communication and coordination among providers, improving patient outcomes and reducing healthcare costs. - Clinical Documentation Engine: Streamlines documentation processes, reducing administrative burden and improving accuracy. - Provider Decision Support: Offers real-time support to providers, facilitating optimum treatment plan options and improving clinical decision-making. The primary value of VitalsMD® lies in its ability to transform patient care by providing healthcare providers with timely, accurate, and actionable data. This empowers physicians to make informed decisions, optimize resource utilization, and enhance care coordination. By streamlining documentation, automating quality reporting, and facilitating collaboration, VitalsMD® addresses critical challenges in healthcare delivery, leading to improved patient outcomes, reduced readmission rates, and overall cost reduction for hospital systems and patients alike.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate VitalsMD?

- **Notifications:** 8.3/10 (Category avg: 9.0/10)
- **Correspondance Variety:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind VitalsMD?

- **Seller:** [HNI HEALTHCARE](https://www.g2.com/sellers/hni-healthcare)
- **Year Founded:** 2009
- **HQ Location:** Austin, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a66014dfbb5776767df3acb1c3cab078e42ca37df2fdd84b2df77eeb75193e1f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhni-healthcare&secure%5Burl_type%5D=linkedin_company_website)  
194 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

### [AGNITY Mobilecare](https://www.g2.com/products/agnity-mobilecare/reviews)

AGNITY MobileCare™ Overview

#### Who Is the Company Behind AGNITY Mobilecare?

- **Seller:** [AGNITY MobileCare](https://www.g2.com/sellers/agnity-mobilecare)
- **HQ Location:** Noida, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [AltoSignal](https://www.g2.com/products/altosignal/reviews)

AltoSignal wirelessly and simultaneously broadcasts your message to every computer and iPad on your AltoSignal account. Anywhere you are in the office

#### Who Is the Company Behind AltoSignal?

- **Seller:** [AltoSignal](https://www.g2.com/sellers/altosignal)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

- [&lsaquo; Prev‹ Prev](/categories/clinical-communication-and-collaboration?order=g2_score&page=2#product-list)
- [1](/categories/clinical-communication-and-collaboration?order=g2_score#product-list)
- [2](/categories/clinical-communication-and-collaboration?order=g2_score&page=2#product-list)
- 3
- [4](/categories/clinical-communication-and-collaboration?order=g2_score&page=4#product-list)
- [5](/categories/clinical-communication-and-collaboration?order=g2_score&page=5#product-list)
- [Next &rsaquo;Next ›](/categories/clinical-communication-and-collaboration?order=g2_score&page=4#product-list)

Spotlight Categories

[Bot Platforms Software](https://www.g2.com/categories/bot-platforms)

[Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)

[E-Signature Software](https://www.g2.com/categories/e-signature)

[Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats)

[Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i)

Similar Categories

- [Bundled Pay Management](/categories/bundled-pay-management)
- [Clinical Decision Support](/categories/clinical-decision-support)
- [Healthcare Analytics](/categories/healthcare-analytics)
- [Healthcare Claims Management](/categories/healthcare-claims-management)
- [Healthcare Commercial Intelligence](/categories/healthcare-commercial-intelligence)

- [Healthcare Compliance](/categories/healthcare-compliance)
- [Health Care Credentialing](/categories/health-care-credentialing)
- [Healthcare HR](/categories/healthcare-hr)
- [Healthcare Integration Engines](/categories/healthcare-integration-engines)
- [Healthcare Payer Care Management Workflow Applications](/categories/healthcare-payer-care-management-workflow-applications)

- [Healthcare Payers' Core Administrative Processing Solutions](/categories/healthcare-payers-core-administrative-processing-solutions)
- [Healthcare Risk Management](/categories/healthcare-risk-management)
- [Healthcare Supply Chain](/categories/healthcare-supply-chain)
- [Medical Billing](/categories/medical-billing)
- [Medical Coding](/categories/medical-coding)

[Browse Clinical Communication and Collaboration Themes](/categories/clinical-communication-and-collaboration/themes)

 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Clinical communication and collaboration (CC&C) systems coordinate activities and data flow between clinicians, nurses, physicians, and other medical professionals. CC&C software securely integrates with clinical systems like [EHR software](https://www.g2.com/categories/ehr) (supplementing existing patient data with additional documents, images, and messaging), [medical staff scheduling software](https://www.g2.com/categories/medical-staff-scheduling) (providing visibility about the availability of on-campus and on-call staff), and healthcare IT systems (enhancing workflow and improving care transitions).

Hospitals, [ancillary care providers](https://www.g2.com/categories/ancillary-care), and clinical laboratories can leverage CC&C solutions to reduce referral leakage and rate of readmissions, and ensure interoperability between systems. With a CC&C platform deployed, health care organizations and practices can maintain patient data, facilitate real-time collaboration, reduce inefficiency and gaps, achieve patient safety and satisfaction, and preserve profitability.

While CC&C software products are designed to improve communication between medical staff to positively impact the provision and delivery of care, [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) provides a secure messaging solution to facilitate provider-patient communication.

To qualify for inclusion in the Clinical Communication and Collaboration (CC&C) category, a product must:

- Promote and facilitate real-time communication between clinicians and medical staff
- Collect, store, and share patient data, documents, images, and information between health care professionals and systems
- Be used on a variety of mobile devices or cloud technologies
- Adhere to industry compliance and standards such as Health Insurance Portability and Accountability Act (HIPAA) and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores

Show More

* * *

## How Do You Choose the Right Clinical Communication and Collaboration Software?

### What You Should Know About Clinical Communication and Collaboration Software

### What is Clinical Communication and Collaboration Software?

Clinical communication and collaboration (CC&C) software are secure messaging solutions that unify multiple communication channels used by healthcare providers and clinicians. Traditionally, CC&C software provided HIPAA-compliant text and voice capabilities for healthcare teams to communicate in real time and safely discuss sensitive patient information. In recent years, these platforms have evolved their functionality to integrate with electronic medical records (EHR), clinical scheduling, and call systems to streamline care coordination, automate service delivery workflows, and improve hospital staff satisfaction and patient outcomes.

Within the desktop application and via smartphones, a patient’s care team can access patient records and history, manage alarm middleware, view on-call schedules, and submit lab and medication orders. For example, a clinician may need to order labs and X-rays for an emergency room patient. CC&C software’s interoperability with different systems allows this lab order to be placed via the application, and the clinician can receive real-time updates on the status of those labs.&nbsp;

Without CC&C software, the clinician would have to place multiple phone calls and likely leave the patient for an extended period of time to physically interact with lab and radiology staff to interpret the results. Nursing staff can receive alerts from alarms or call buttons if the patient needs immediate assistance.

### What are the Common Features of Clinical Communication and Collaboration Software?

The following are some core features within CC&C software that can help clinical care teams reduce response times and deliver a consistently positive patient experience:

**Text messaging:** Real-time HIPAA-compliant texting allows providers and clinicians to collaborate on patient cases, send requests, and receive updates for information requests, lab and medication orders, and other time-sensitive tasks. This speeds up time on making diagnoses, determining outpatient referral needs, and transitioning patients to different staff when shifts end. Care team members can receive updates on a patient’s progress. Users can also attach video and image files to supplement these communications.

**Video conferencing:** Some CC&C platforms also support video calls, allowing users to communicate via their smartphone or a webcam if text messaging is not the ideal communication channel. This feature may also support situational telehealth needs depending on platform integrations.

**Alerts and notifications:** Care providers receive instant notifications for lab results, patient information requests, medication orders, admissions and discharges, and coding emergencies. At a broader level, hospital systems can send emergency alerts for active shooters, weather and natural disasters, power failures, and other critical events where mass notification is needed.&nbsp;

**Reports and dashboards:** CC&C software captures data from various connected sources, allowing health systems to measure metrics around space utilization, patient outcomes, order volumes, average wait times for emergency rooms, and more. This can help refine clinical workflows and identify areas for improvement in patient experience.

**Communication logs:** Users can access historical message logs for additional context on specific patients if they were not initially part of the care team or are covering for a team member. Timestamps provide visibility into when messages are delivered and read. This feature also supports auditing processes for investigations and reporting.

**System interoperability:** CC&C software offers unified, seamless communication for healthcare organizations integrating with EHRs, scheduling systems, call center infrastructure, and alarm middleware. Clinicians can access critical patient information needed to make appropriate decisions, collaborate with staff in other departments, and ensure patients’ needs are met more quickly. These solutions can integrate with a variety of systems, depending on the vendor.

### What are the Benefits of Clinical Communication and Collaboration Software?

CC&C software offers diverse benefits for both care providers and patients.

**Improved care team collaboration:** Real-time messaging and alerts enable providers and clinicians to coordinate care more quickly and effectively. Instead of chasing down staff in a hospital building, users can access staff directories and schedules and identify the appropriate staff member to resolve questions and orders. This simplifies routing workflows to transfer patients or escalate issues, accessing time-sensitive lab results, and gathering insight from colleagues to make informed decisions.&nbsp;

**Enhanced patient outcomes:** Patient experience is intrinsically linked to clinical communication and collaboration workflows. When providers and clinicians utilize CC&C software, they can dramatically reduce the time spent addressing a patient’s health needs. Patients don’t have to linger for hours in a hospital bed wondering when their doctor will return; their lab or imaging results can be processed faster, and their care team can administer care and prepare them for discharge.&nbsp;

**Improved emergency preparation:** In emergencies where every second counts, CC&C software makes a huge difference. EMS staff can communicate with hospital staff to prepare for a critical patient, such as rallying nurses and surgeons to ensure all accommodations are ready before the patient arrives.

#### Software Related to Clinical Communication and Collaboration Software

Related solutions that can be used together with clinical communication and collaboration software include:

[HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** While HIPAA-compliant messaging is a standard component of CC&C software, some standalone solutions exist for healthcare organizations that only need a secure communication platform. These solutions usually focus more on enabling communication between providers and patients. If healthcare systems use a separate messaging tool for patient communication, then CC&C software will integrate with that solution to track patient data gathered from those messages.

[EHR software](https://www.g2.com/categories/ehr) **:** CC&C platforms now commonly integrate with EHRs to access critical patient information that providers and clinicians need for context. Medical history, insurance information, intake forms, and other documentation ensure the proper treatment is provided. Additionally, any new information generated during a patient care episode can then be entered into the EHR.

[Medical staff scheduling software](https://www.g2.com/categories/medical-staff-scheduling) **:** By integrating with scheduling systems, CC&C software allows users to access on-call schedules, identify appropriate staff for concerns or escalations, and assign staff to patients. Particularly in home health, caregivers rely on integration with scheduling to improve their clinical workflows and promote a better patient experience.

[Medical lab software](https://www.g2.com/categories/medical-lab) **:** Lab technicians and pathologists can receive orders from CC&C software in their lab system, which streamlines the delivery of results. Clinicians can also communicate more quickly with lab staff to interpret results and determine the best course of action.

### Challenges with Clinical Communication and Collaboration Software

CC&C software can come with its own set of challenges.

**Integration variance:** Modern CC&C software supports greater interoperability and integration than traditional solutions, but these integrations will vary depending on the vendor. If a healthcare organization has specific integration needs, this may limit the potential products they can consider purchasing. For example, billing and revenue cycle management integrations are not common but could be useful to help billing staff triage coding errors more quickly.

**Cybersecurity concerns:** The healthcare industry generates a lot of valuable data, making it a prime target for cyber attacks. Any solution that deals with sensitive patient information needs to ensure that messaging is secure and HIPAA compliant. While this is the standard for CC&C software, data breaches can and do occur. Healthcare organizations using this software need to ensure they have dedicated staff monitoring cybersecurity risks and maintaining compliance guidelines.

### How to Buy Clinical Communication and Collaboration Software

#### Requirements Gathering (RFI/RFP) for Clinical Communication and Collaboration Software

Whether an organization is just starting to explore clinical communication and collaboration software or is looking for a more appropriate solution for their needs, G2.com can help inform buyers of the market and assist them in selecting the best software product for their business.

Buyers should consider what is and isn’t working with their current system and use that information as a starting point. Some questions they might ask are:&nbsp;

- Is the organization large enough to warrant a more complex solution?
- Which integrations are necessary, and which would be optional?
- What are the recurring frustrations voiced by patients?
- Which key performance metrics could a CC&C solution support?

Understanding the weaknesses in their current system eliminates any potential new products that won’t alleviate those concerns. Beyond that, required integration with specific EHR and scheduling systems may disqualify some products. Buyers should also understand the level of support each vendor offers with implementation.

#### Compare Clinical Communication and Collaboration Software Products

**Create a long list**

Creating a preliminary list of products that fit the buyer’s general needs is the first step to finding the perfect software solution. The next is narrowing down the list by selecting specific features that are must-haves for the buyer. This will likely depend on required integrations or greater alarm and alert functionality.

**Create a short list**

Making a short list of software products is an essential step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature displays prospective products side by side so the buyer can easily determine which software ticks the right boxes. At this stage, buyers are likely evaluating potential products based on cost or ease of use.

**Conduct demos**

Once the buyer has refined their product list, they should conduct a demo to experience a product and its features in action. The buyer must prepare before the demo to ensure they get the most out of it.&nbsp;

Some questions to keep in mind may include:&nbsp;

- Does the product offer push notifications for greater visibility?
- Can the product natively handle scheduling, or does it need to integrate with a scheduling system?
- What kind of middleware and IoT connections does the software support?
- How does the product support patient safety workflows?
- What level of user permissions can be established for auditing and privacy purposes?
- Does the vendor offer custom integrations or have a roadmap for planned integrations?

Additionally, buyers should inquire about cost, integrations, vendor support, and any other concerns they have about the product. Adequate preparation makes it easier for buyers to compare products after completing the demos.

#### Selection of Clinical Communication and Collaboration Software

**Choose a selection team**

Since any staff member could conceivably use CC&C software in a healthcare system, the selection team should represent the interests of the clinical, administrative, and financial departments. IT and security staff should also be part of the conversation to ensure potential products meet compliance standards.

**Negotiation**

Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support they need from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors provide discounts and custom pricing options based on what the buyer is looking to purchase.

**Final decision**

Before the final purchase, the team should enquire about a trial run and determine the next steps if the product doesn’t ultimately fit their needs. These steps give buyers more security and confidence when deciding. Buyers must also understand the level of post-purchase support their selected vendor will provide and whether implementation or training support will resolve any issues.