Best Chatbots Software - Page 23

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 799

Category Stats (Oct 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,200+ Authentic Reviews
  • 799+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

Blits.ai

Blits.ai is the enterprise AI platform to design, deploy, and scale conversational AI: digital humans, voice bots, chatbots, agentic AI, custom LLMs, and agentic payments, all on one orchestration layer. It sits between rigid SaaS products and slow bespoke builds, the productized platform tailored to your use case. Blits.ai is model agnostic, combining the AI of Google, Microsoft, OpenAI, Anthropic, ElevenLabs, and more, so you always run the best model for each task, and deploys in the cloud, in a private cloud, or on premises, including sovereign and air gapped environments. Every solution runs under enterprise security (ISO 27001, ISO 42001, SOC 2 Type II, PCI DSS Level 1, and GDPR) with full control over quality and AI data processing. Blits.ai delivers multilingual experiences across web, mobile app, kiosk, and IVR channels, in many languages and dialects including Arabic, and connects to your backends (ERP, CRM, helpdesk) to build agents that get real work done. It is in production at Tier 1 banks and enterprises across Europe, Qatar, the UAE, Saudi Arabia, Egypt, and Libya, and has a long term partnership with one of the leading global credit card companies. Blits.ai was founded in 2018 by Paul Coerkamp and Len Debets and is headquartered in Amsterdam, the Netherlands.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Blits.ai?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Control: 8.3/10 (Category avg: 8.8/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Blits.ai?

  • Seller: Blits.ai
  • Year Founded: 2020
  • HQ Location: Amsterdam, NL
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Blits.ai?

BMC Helix Virtual Agent

BMC Helix Chatbot brings the cognitive enterprise to life with intelligent, omni-channel experiences that let users find and request services through a conversational and personalized interface.

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate BMC Helix Virtual Agent?

  • Collection of information: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind BMC Helix Virtual Agent?

Who Uses This Product?

  • Company Size: 100% Medium

Bot9

Bot9 is an AI chatbot builder, tailored for customer support. It empowers businesses to create AI-driven strategies specific to their needs, helping to reduce operational expenses and enhance customer experiences.

Average Rating: 0.5/5.0

Total Reviews: 1

How Do G2 Users Rate Bot9?

  • Has the product been a good partner in doing business?: 0.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Bot9?

  • Seller: Bot9
  • Year Founded: 2020
  • HQ Location: Bangalore, IN
  • LinkedIn® Page: www.linkedin.com
    511 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

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BotBuz

Looking for chatbot services that won't leave you hanging ? Look no further than Botbuz Chatbot Services. We offer omni-channel chatbot services at the best prices around. Our multi-channel chatbot solutions are designed to meet the needs of businesses of all sizes. Whether you're looking for a simple FAQ solution or a more advanced chatbot experience, we've got you covered.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind BotBuz?

  • Seller: BotBuz
  • Year Founded: 2022
  • HQ Location: Rajkot, IN
  • LinkedIn® Page: in.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of BotBuz?

Botmind

Les équipes service client font face à un problème structurel : les demandes répétitives — suivi de commande, retours, FAQ, demandes administratives — consomment une part massive du volume de tickets, quelle que soit l'industrie. Botmind est la plateforme d'agents IA qui automatise ces interactions sur chat, email et téléphone — pour que vos équipes se concentrent sur ce qui nécessite vraiment un jugement humain. 4 modules couvrant chaque point de contact client : CHATBOT AI — L'agent IA traite les demandes fréquentes 24h/24 sur votre site ou application. Le client obtient une réponse immédiate. Aucun ticket créé, aucun agent sollicité. ASSIST AI — L'IA résume chaque ticket entrant en temps réel et suggère la meilleure réponse. Les agents traitent les dossiers jusqu'à 3x plus vite sans changer d'outil. REPLY AI – EMAIL — Les emails courants sont classifiés, rédigés et envoyés automatiquement. Les cas complexes sont escaladés avec le contexte déjà préparé. REPLY AI – CALLBOT — Un assistant vocal automatisé traite les appels entrants simples 24h/24, sans temps d'attente ni intervention humaine. Connexion à votre stack existant sans refonte : Zendesk, Freshdesk, Intercom, Front, Easiware, Salesforce, Shopify, Magento, Prestashop, RingCentral Engage Digital. API ouverte pour toute intégration sur-mesure. Résultats mesurables : — Jusqu'à -71 % des coûts support — Résolutions jusqu'à 3x plus rapides — Plus de 10 000 000 tickets traités — Plus de 100 clients : Wonderbox, Aroma Zone, Bricorama, Beauté Privée, Blancheporte, Easypara Made in France. Hébergé en Europe. Conforme RGPD. Noté 5/5 sur toutes les plateformes d'avis. Tarif disponible sur devis — adapté à vos volumes de contacts et à votre mix de canaux.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Botmind?

  • Seller: Botmind
  • Year Founded: 2017
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Botmind?

What Are G2 Users Discussing About Botmind?

Botmother

No-code chatbot builder for Telegram, Facebook Messenger, WhatsApp, Instagram and Viber

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Botmother?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Botmother?

Captiwate

Your best prospects are on your website right now. Are you talking to them? Most companies lose 98% of website visitors because they can't identify them or engage fast enough. Your sales team is stuck cold-calling last month's form fills while high-intent buyers are researching you today. Captiwate lets you connect with prospects at peak buying intent—while they're still on your site. Know Who's Browsing Visitor identification shows company names, contact details, and behavioral signals before prospects identify themselves. See when target accounts hit pricing pages, compare features, or return multiple times. Start Conversations in Seconds One-click video or chat connects your reps with engaged visitors instantly. No forms to kill momentum. No "schedule a demo for next week" delays. Just real conversations when interest is highest. Give Reps Full Context Every conversation starts with complete intelligence: pages viewed, time spent, previous visits, and intent signals. Your team knows exactly what to say before "hello." Measure What Matters Track revenue back to specific campaigns, channels, and touchpoints through real conversations. Prove which marketing investments drive pipeline, not just vanity metrics. Built for Speed 5-minute setup. Native integrations with HubSpot and Salesforce. Instant alerts when target accounts show buying signals. Results: Increase booked demos by 30%. Customers see 391% higher conversion when responding in under 1 minute. Try it free—no credit card required.

Average Rating: 4.6/5.0

Total Reviews: 4

How Do G2 Users Rate Captiwate?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Captiwate?

  • Seller: Captiwate
  • Year Founded: 2024
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of Captiwate?

Caretta

Caretta is an AI-powered site assistant developed by WAPI Solutions, designed to enhance user engagement and support on websites. By learning the content and structure of a website, Caretta provides visitors with accurate and context-aware responses, effectively acting as a virtual customer representative available around the clock. This ensures that user inquiries are addressed promptly, even outside of standard business hours, thereby improving customer satisfaction and potentially increasing conversion rates. One of Caretta's key features is its ability to integrate seamlessly with a website's existing infrastructure. It analyzes the site's content to understand its offerings, enabling it to provide relevant information to users without the need for extensive manual configuration. This self-learning capability allows Caretta to stay updated with any changes made to the website, ensuring that the information it provides remains current and accurate. In addition to answering common questions, Caretta can assist with tasks such as guiding users through the website, helping them find specific products or services, and providing support for common issues. This reduces the workload on human customer service teams by handling routine inquiries, allowing them to focus on more complex tasks that require human intervention. Caretta also offers multilingual support, making it suitable for websites with a diverse user base. By communicating with visitors in their preferred language, it enhances the user experience and makes the website more accessible to a global audience. Furthermore, Caretta's integration with WAPI Solutions' suite of services means that it can work in conjunction with other tools, such as email infrastructure and streaming services, to provide a comprehensive digital solution. This holistic approach ensures that all aspects of a website's operation are optimized for performance and user engagement. Overall, Caretta serves as a valuable tool for businesses looking to improve their online customer support and engagement. Its AI-driven approach ensures that users receive timely and relevant assistance, enhancing their overall experience and fostering positive relationships between businesses and their customers.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Caretta?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Caretta?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Caretta?

ccRobot

ccRobot is a complete turnkey solution used to automate conversational workflow processes and assist in the digital transformation journey. The platform is designed to enable the creation and customization of an AI and ML powered chatbot to fit the needs of any organization (industry independent). This will then be used to automate simple and repetitive workflows to drive operational efficiency and digital transformation by offloading lower-level tasks and increasing worker productivity. More specifically, ccRobot is easy to use as it is designed for business users and does not require a programmer. This means, anyone with sufficient subject matter knowledge can build, manage and deploy their own bot. Furthermore, with ccRobot's AI capabilities, it learns on-the-job through application of knowledge; the more its knowledgebase is exercised, the more the knowledgebase is enhanced. In addition, if ccRobot cannot answer a chat, it will dispatch the chat to a more capable live agent. Thus, leading to nimble and fail-safe operations. Because of this, potential risks are little to none as the knowledgebase can be modified within minutes and misunderstood chats can be escalated to a live agent for higher-level assistance. Additionally, leveraging ccRobot’s capabilities, businesses will be able to reap the rewards of digital transformation and automation. According to the 80/20 rule, 80% of the workload is derived from 20% of the most frequently asked questions. As a result, by implementing ccRobot, organizations can automate up to 80% of queries. Furthermore, ccRobot can be used to automate any workflow, internally or externally, with the necessary knowledgebase. By utilizing automation, corporations can get back to focusing on reaching their business goals. Lastly, ccRobot is supported by a team of highly experienced and capable developers who can provide assistance (professional IT services) throughout the bot implementation journey.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate ccRobot?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind ccRobot?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of ccRobot?

What Are G2 Users Discussing About ccRobot?

CHATBOT

Improve your customers buying experience with the help of PRP's AI-powered chatbots. Automate your customer service with ChatBot and never miss a chance to sell or help... Works 24x7, Multi-lingual Support, Automation in Leads, Sales & Follow-ups. Call us for the free demo on +919643404012 #digital #bot #manychat #messengermarketing #chatbotmaker #b #blockchain #msteams #socialmedia #sharepointdesigner #deeplearning #livetiles #chatbotcreators #iot #bhfyp #sharepointintranet #microsoftsharepoint #microsoftteams #marketingdigital #chatbotdesign #chatbotindonesia #robots #n #facebook #startup #customerexperience #webdevelopment #messenger #cloud #customersupport

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind CHATBOT?

  • Seller: PRP Services
  • Year Founded: 2013
  • HQ Location: New Delhi, IN
  • Twitter: @prpservices
    1,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    24 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of CHATBOT?

Chatnode

ChatNode lets you train AI ChatBots on your own data. You can use multiple data sources like text, PDF or URLs. Chatbots can be embedded on your website or used internally

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Chatnode?

  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Chatnode?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Chatnode?

ChatofAI

Chatof.AI is a user-friendly tool that requires no coding knowledge. With its intuitive drag-and-drop interface and support for imports (PDF, Docx, Markdown, TXT, CSV, Excel) and web scraping, you can easily train your chatbot with specialized knowledge. It takes just 5 minutes to set up. ✅ Improve your business: Embed it on your websites for 24/7 customer support and capture customer leads for later follow-up. ✅ Boost your efficiency: Integrate it into Slack, Telegram, or other tools for internal Q&A or as a personal assistant.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind ChatofAI?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of ChatofAI?

ChatPerk

Designed to help businesses build their own custom AI chat assistant, ChatPerk offers a user-friendly interface with which to create AI assistants without any coding knowledge, simply by sharing your documents or a website address. With advanced AI capabilities, ChatPerk is available in +85 languages and able to reply to customer queries with personalized messages and interact 24/7 to ensure customer satisfaction, boost engagement, generate leads and reduce costs. It allows smooth and seamless integration with popular platforms like Slack, Zapier, WhatsApp, and more without requiring any coding setup or technical background. ChatPerk ensures your customers and your data are secure as it implements robust security measures including user role management systems, GDPR compliance and data encryption. In short, with ChatPerk, you can upload your data, train your AI assistant, customize its style to match your brand, and add it to your website and tools in a few minutes.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind ChatPerk?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About ChatPerk?

AI-generated summary from verified user reviews

Pros
  • Users find ChatPerk's convenience invaluable, enabling easy communication and efficient management of overseas customer inquiries.
  • Users highlight the ease of training chatbots with ChatPerk, enhancing customer communication and overall business efficiency.
  • Users value the helpfulness of ChatPerk, enhancing customer communication and easing the management of increased inquiries.
  • Users value the seamless integrations of ChatPerk, enhancing customer communication and streamlining their business operations.
  • Users find ChatPerk's intuitive interface easy to learn, streamlining customer communication with efficiency and effectiveness.
Cons
  • Users find that ChatPerk's feature complexity limits its effectiveness in handling intricate customer queries.

What Are Recent G2 Reviews of ChatPerk?

ChatWhale

Gamify your customer communication with chatbots and loyalty rewards Use your Facebook Page and Messenger App to provide a unique experience for your customers

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate ChatWhale?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind ChatWhale?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of ChatWhale?

What Are G2 Users Discussing About ChatWhale?

CivicPlus Municipal Websites

CivicPlus Municipal Websites is a website content management system designed specifically for local governments. The software provides customizable, mobile-friendly website templates, resident self-service tools, and integrations with other CivicPlus solutions like chatbots and agenda management. Municipalities use CivicPlus Municipal Websites to create digital city halls that foster civic engagement by keeping residents informed and enabling them to interact with their local government online.

Average Rating: 3.8/5.0

Total Reviews: 7

How Do G2 Users Rate CivicPlus Municipal Websites?

  • Has the product been a good partner in doing business?: 5.6/10 (Category avg: 9.1/10)

Who Is the Company Behind CivicPlus Municipal Websites?

  • Seller: CivicPlus
  • Year Founded: 2001
  • HQ Location: Manhattan, Kansas
  • Twitter: @CivicPlus
    2,896 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    930 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 71% Medium, 29% Large

What Are Recent G2 Reviews of CivicPlus Municipal Websites?

What Are G2 Users Discussing About CivicPlus Municipal Websites?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026