Best Chatbots Software - Page 20

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,078

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CustomGPT.ai (+12.5%) - Among all products in this category, CustomGPT.ai recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,400+ Authentic Reviews
  • 1,078+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Tidio, Birdeye, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=birdeye&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

Blip

Global visionary leaders trust our AI Conversational platform to take their brands, customer relationships and diverse communication strategies to the next level. We have unlocked value through the creation of over 125,000 virtual assistants and have exchanged over 20 billion messages to date across the globe across +2000 customers. Our intuitive and easy-to-use cloud platform and professional services are tailored to your company and challenges. We enable brands to reach and engage customers when and where they want. We are preferred partners of the leading multichannel communications platforms - fully integrated, secure, and compliant. Count on us to support your growth through the creation of potentially infinite and relevant relationships and conversations.

Average Rating: 3.0/5.0

Total Reviews: 2

How Do G2 Users Rate Blip?

  • Control: 0.0/10 (Category avg: 8.8/10)
  • Analytics: 0.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Blip?

  • Seller: Blip
  • Year Founded: 1999
  • HQ Location: Belo Horizonte, BR
  • LinkedIn® Page: www.linkedin.com
    1,454 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Medium, 50% Large

What Are Recent G2 Reviews of Blip?

Captivate

Captivate is an AI Sales Execution Platform. Sales teams waste too much time on admin, hunting for information, and juggling tools. Preparing for calls is tough—yet 77% of buyers won’t engage with a salesperson who lacks insight into their business (Forrester). During meetings, scrambling for details slows things down. Weak product knowledge can extend sales cycles by 40% (CSO Insights). After meetings, hours disappear into CRM updates and follow-ups. No wonder reps spend only 36% of their time actually selling (Salesforce). Captivate clears these roadblocks. It supports your team before, during, and after every sales engagement—so they can focus on what matters: selling. How Captivate Helps Before the Meeting Get fully prepared in seconds. Captivate pulls in CRM briefings, recent prospect news, and bite-sized product training—so your team enters every conversation informed and confident. During the Meeting No more scrambling for answers. Captivate provides instant access to pricing, product details, and upsell opportunities. It records and transcribes meetings, ensuring nothing gets lost. After the Meeting Post-call admin? Handled. Captivate updates the CRM, schedules follow-ups, and drafts contact reports—all automatically. Why Captivate? Unlike rigid sales platforms, Captivate works with you. We’re super-flexible middleware that integrates seamlessly with your existing tools—whether it’s a CRM, live chat, or LLM. We connect to any channel or AI system, so your sales team can stay ahead in a fast-moving market. Out of the box, we offer powerful features and integrations. Need something extra? We’ll build it. Captivate isn’t just another AI tool—it’s an AI partner, tailored to your sales process. Let AI make selling easier.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Captivate?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Captivate?

  • Seller: Captivate
  • Year Founded: 2020
  • HQ Location: London, England, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 25% Medium

What Do G2 Reviewers Say About Captivate?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Captivate, appreciating its straightforward management and integration capabilities.
  • Users appreciate the seamless integrations with MS Teams and Slack, enhancing communication and collaboration effortlessly.
  • Users value the simple integration with MS Teams or Slack, enjoying the open-source and free unlimited user access.
  • Users appreciate the easy integration and multi-channel capabilities of Captivate, enhancing collaboration across platforms like MS Teams and Slack.
  • Users value the versatility of Captivate, enabling seamless integration with MS Teams and Slack across multiple channels.
Cons
  • Users find the service expensive, though the pro account is suited for larger businesses or agencies.

What Are Recent G2 Reviews of Captivate?

Chatbot

Querlo is a Customized Artificial Intelligence Solutions company focused on the development of Chatbots and Digital Assistants that can be integrated with the latest Enterprise and Business Intelligence platforms. Starting from an HR and Employee Experience perspective and expanding to Sales Force Management and other enterprise tools. Querlo is a technology agnostic company leveraging partners and platforms like SAP SuccessFactors, Workday, IBM Watson, Microsoft Luis and more.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate Chatbot?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Chatbot?

  • Seller: Querlo
  • Year Founded: 2015
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Chatbot?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

ChatWizard

ChatGPT-based Customer Service for Your Business. Cheaper than a dedicated Customer Service Rep. Train ChatGPT on your own data. Build custom bots for Internal use, Sales, FAQs or Customer assistance.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate ChatWizard?

  • Control: 8.3/10 (Category avg: 8.8/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind ChatWizard?

Who Uses This Product?

  • Company Size: 50% Small, 50% Large

What Do G2 Reviewers Say About ChatWizard?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ChatWizard, as it requires no coding skills for operation.

What Are Recent G2 Reviews of ChatWizard?

CloudKarafka

CloudKarafka is a hosted message streaming service.

Average Rating: 3.5/5.0

Total Reviews: 2

Who Is the Company Behind CloudKarafka?

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are G2 Users Discussing About CloudKarafka?

Cody

The magic of ChatGPT meets the expertise of a custom-made AI assistant trained on your specific business.

Average Rating: 2.8/5.0

Total Reviews: 2

Who Is the Company Behind Cody?

  • Seller: Cody
  • HQ Location: New York , US
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

Dah Reply Chatbot

Customized chatbot solution development to help businesses handle and automate low-level customer service related tasks.

Average Rating: 3.5/5.0

Total Reviews: 2

How Do G2 Users Rate Dah Reply Chatbot?

  • Control: 9.2/10 (Category avg: 8.8/10)
  • Analytics: 6.7/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Dah Reply Chatbot?

Who Uses This Product?

  • Company Size: 100% Medium

Diabolocom

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

Average Rating: 4.2/5.0

Total Reviews: 62

How Do G2 Users Rate Diabolocom?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)

Who Is the Company Behind Diabolocom?

  • Seller: Diabolocom
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 67% Medium, 24% Small

What Do G2 Reviewers Say About Diabolocom?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Diabolocom, enjoying swift deployment and seamless integration throughout their operations.
  • Users praise the exceptional customer support of Diabolocom, ensuring swift implementation and valuable guidance throughout setup.
  • Users value the customization options of Diabolocom, allowing tailored integrations and enhancing their operational efficiency.
  • Users appreciate the easy implementation of Diabolocom, enhanced by responsive support and seamless CRM integration.
  • Users praise Diabolocom's efficiency in managing multichannel communications, saving time and ensuring smooth operations.
Cons
  • Users note the missing features like live call records and deeper integration, limiting their operational efficiency.
  • Users find it challenging to reach support, leading to issues with customer service responsiveness and flexibility in workflows.
  • Users experience delays with service interruptions and slow data updates, impacting their workflow and productivity.
  • Users find the rigid workflows of Diabolocom limit customization, affecting their customer service processes and functionality.
  • Users find the limited customization of Diabolocom restrictive, as it doesn't align perfectly with their specific processes.

What Are Recent G2 Reviews of Diabolocom?

Elqano

At Elqano we deeply believe that each employee can learn and be inspired by the work and knowledge of their colleagues. Connecting people and knowledge in large organizations is an untapped opportunity.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind Elqano?

  • Seller: Elqano
  • Year Founded: 2018
  • HQ Location: Anglet, FR
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Elqano?

AI-generated summary from verified user reviews

Pros
  • Users value the easy access to information, enabling quick retrieval in large organizations and enterprises.
  • Users find Elqano extremely helpful for gaining insights and answering questions about databases and codebases.
  • Users value the time-saving capabilities of Elqano, allowing for quick information retrieval in large organizations.
Cons
  • Users find the pricing high and note compatibility issues with other software, affecting their overall satisfaction.
  • Users find the integration issues frustrating, especially due to pricing and software compatibility concerns.
  • Users find the slow loading time of Elqano frustrating, impacting their overall experience and productivity.

What Are Recent G2 Reviews of Elqano?

EnableX Dialogs Cloud

EnableX Dialogs Cloud is a next-generation Conversational AI platform that transforms customer engagement with intelligent, personalised, and dynamic omnichannel interactions. Seamlessly integrating AI-powered Chatbots, Voicebots, Live Agent support, and AI Agent Assist, our platform enables businesses to deliver tailored experiences across websites, apps, and popular messaging and social channels, including WhatsApp, Instagram, and Facebook Messenger. Powered by Large Language Models and advanced AI, it delivers human-like, generative responses that foster meaningful connections.  At the core of Dialogs Cloud is the perfect synergy between AI bots and human expertise. Our comprehensive suite of solutions ensures businesses can engage customers seamlessly at every stage of their journey. AI-driven bots efficiently handle routine inquiries, while complex issues are smoothly handed over to live agents via voice or video calls with full conversational context. AI Agent Assist further enhances interactions by providing agents with real-time insights and suggested responses, enabling them to offer high-impact, empathetic support. With EnableX Dialogs Cloud, businesses can elevate customer interactions by making them smarter, more efficient, and more engaging at every touchpoint.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate EnableX Dialogs Cloud?

  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 9.2/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind EnableX Dialogs Cloud?

  • Seller: VCLOUDX
  • Year Founded: 2017
  • HQ Location: Singapore
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Large

What Do G2 Reviewers Say About EnableX Dialogs Cloud?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of EnableX Dialogs Cloud, enabling seamless chatbot design without coding knowledge.
  • Users value the easy chatbot design, enabling consistent customer interactions without needing coding skills.
  • Users appreciate the user-friendly interface of EnableX Dialogs Cloud, available 24/7 for handling multiple users.
  • Users appreciate the seamless integrations of EnableX Dialogs Cloud, ensuring consistent customer interactions through AI and live chat.
Cons
  • Users find that AI has limitations with complex queries, resulting in less satisfactory responses and outcomes.
  • Users find the reporting options restricted, lacking the detail needed for effective analysis of customer behavior.
  • Users find the reporting options lacking detail, limiting effective evaluation of customer behavior and chatbot interactivity.
  • Users find the reporting options limited, lacking detailed insights for evaluating customer behavior and chatbot interactivity.

What Are Recent G2 Reviews of EnableX Dialogs Cloud?

FastBots

FastBots create fully automated AI chatbots like ChatGPT to help you or your customers get fast answers about your business with zero coding.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate FastBots?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 9.1/10)
  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind FastBots?

  • Seller: FastBots
  • Year Founded: 2023
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About FastBots?

AI-generated summary from verified user reviews

Pros
  • Users find creating their own bots and document uploads to be a wonderful experience with FastBots.
  • Users find the custom bot creation feature and document upload highly beneficial and enjoyable with FastBots.
  • Users find the ability to create custom bots and upload documents extremely beneficial and enjoyable.

What Are Recent G2 Reviews of FastBots?

GPT-trainer

GPT-trainer is the first and only no-code/low-code framework that enables you to build multi-Agent ChatGPT-like chatbots with function-calling capabilities using your own data. It also supports human escalation. The platform is user-friendly and extremely versatile, supports a variety of use cases and integrates with a growing list of other popular apps.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate GPT-trainer?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 8.3/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind GPT-trainer?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About GPT-trainer?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of GPT-trainer, enabling quick, tailored AI chatbot deployment with effortless integration.
  • Users love the easy integrations of GPT-trainer, enabling seamless connections to websites, Slack, and even client reselling.
  • Users love the easy setup of GPT-trainer, enabling a quick launch of AI chatbots without coding.
  • Users value the quick setup and simple customization of GPT-trainer, enabling rapid deployment of branded AI chatbots.
  • Users value the flexibility of GPT-trainer, enabling quick setup and integration for personalized chatbot solutions.

What Are Recent G2 Reviews of GPT-trainer?

HappierHr

We improve business processes & build innovative solutions that delivers transformation.

Average Rating: 4.5/5.0

Total Reviews: 2

Who Is the Company Behind HappierHr?

  • Seller: Searce
  • Year Founded: 2004
  • HQ Location: Houston, Texas
  • LinkedIn® Page: www.linkedin.com
    1,593 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of HappierHr?

What Are G2 Users Discussing About HappierHr?

Helloumi

Helloumi is a SaaS platform that helps companies engage users, using instant messaging for customer service and conversational commerce.

Average Rating: 3.0/5.0

Total Reviews: 2

How Do G2 Users Rate Helloumi?

  • Control: 5.0/10 (Category avg: 8.8/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Helloumi?

  • Seller: Hello Umi
  • Year Founded: 2017
  • HQ Location: Barcelona, ES
  • LinkedIn® Page: www.linkedin.com
    66 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are G2 Users Discussing About Helloumi?

HiBot

Through advanced natural language comprehension capabilities it is possible to establish and offer a Chatbot that converses and interacts as a human being. HiBot is 24 hours a day, 7 days a week, available to your customer. Be sure to sell or interact with your audience!

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate HiBot?

  • Control: 9.2/10 (Category avg: 8.8/10)
  • Analytics: 7.5/10 (Category avg: 8.5/10)
  • Collection of information: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind HiBot?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of HiBot?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026