Top Free AI Customer Support Agents Software - Page 9

ChatBot

Instadesk Chatbot is a next-generation, AI-powered omnichannel agent designed to automate and elevate customer service for global enterprises. It goes beyond simple Q&A, providing a unified solution to manage high-volume, multilingual support across more than 20 channels—including WhatsApp, Instagram, LINE, and Shopee—from a single dashboard. Why Enterprises Choose Instadesk Chatbot Traditional support struggles with channel silos, language barriers, and repetitive inquiries. Instadesk Chatbot addresses these challenges directly: 24/7 Multilingual Support: Leverages real-time text translation to deliver localized conversations across 100+ languages. Your team can respond instantly in a customer's native language, breaking down global communication barriers. CRM & ERP Integration: Reads from and writes to your existing systems in real time. This allows the chatbot to autonomously resolve over 80% of routine tickets—such as returns, exchanges, and logistics inquiries—without any human touch. Visual Agent Builder: An intuitive, no-code interface to visually orchestrate, train, and deploy enterprise-grade AI agents. You can go from setup to optimization in hours, not months. Multimodal Support: Goes beyond text to handle image recognition for tasks like processing returns, damage claims, and visual troubleshooting. Proven Results from Global Customers Businesses across e-commerce, finance, logistics, and travel have transformed their customer operations with Instadesk Chatbot. The results are tangible: A Southeast Asia e-commerce leader reduced average response time from 12 hours to under 8 minutes and saved over $300,000 in first-year operational costs. A logistics provider automated 18,000+ daily tracking inquiries during peak season with zero human intervention, resolving 93% of contacts without escalations. An online travel agency automated 60% of pre-trip inquiries (itinerary changes, cancellations) and saw agent turnover drop by 35%. Seamless Integration & Transparency Instadesk offers an open API and pre-built integrations with major CRMs, ERPs, and tools like Slack, Jira, and Salesforce. The platform is transparent about pricing, with a risk-free trial (no credit card required) that carries over all your configurations when you upgrade. Instadesk Chatbot empowers your team to focus on complex, high-value issues by automating the routine—delivering faster, smarter, and more consistent support across every channel your customers use.

ChatPont

ChatPont is an AI customer support platform that helps B2B teams create AI support agents for website, email, Slack, WhatsApp, and helpdesk workflows. The platform connects to company knowledge and business tools so agents can answer customer questions, guide users, trigger approved workflows. ChatPont is designed for support, CX, and operations teams that want to reduce repetitive support work while keeping control over automation, approvals, and customer experience.

ChatSKU

ChatSKU: AI Catalog Intelligence and Product Search for Manufacturers, Distributors, and Wholesalers WHAT IS CHATSKU? ChatSKU is an AI-powered catalog intelligence platform built for manufacturers, distributors, and wholesalers. It turns a complex product catalog into a guided buying experience. Buyers type what they need in plain language. ChatSKU finds the right SKU, explains the fit, and moves the buyer toward the order. Most B2B catalogs hold tens of thousands of SKUs. Part numbers are cryptic. Specs live in PDFs. Cross-references sit in a spreadsheet no one updates. Buyers cannot find what they need, so they call a sales rep, email customer service, or leave for a competitor. ChatSKU fixes that at the source: the catalog itself. ChatSKU is a startup that grew out of Virtina, a B2B eCommerce and digital transformation agency operating since 2011. It was built from years of hands-on work inside real distributor and manufacturer catalogs. It reflects the problems those teams face every day. WHO CHATSKU IS FOR ChatSKU serves B2B companies that sell technical, spec-heavy, or high-SKU-count products. Typical customers include: - Manufacturers with large product families and configurable options - Industrial and MRO distributors with deep, multi-brand catalogs - Wholesalers that serve contractors, dealers, and resellers - Electrical, plumbing, HVAC, fastener, packaging, and building product suppliers - Any B2B seller whose buyers ask, "Which one do I need?" If your sales team answers the same product questions all day, ChatSKU was built for you. THE PROBLEM WITH B2B PRODUCT SEARCH Standard site search matches keywords. B2B buyers do not think in keywords. They think in applications, dimensions, tolerances, standards, and replacements. A buyer searches "3/8 stainless hex bolt, 2 inch, grade 8" and gets zero results, or 400 results in no useful order. A buyer types a competitor's part number and gets nothing back. The cost shows up fast. Abandoned searches. Longer sales cycles. Support tickets about basic specs. Lost reorders. Inside sales reps acting as human search engines. ChatSKU replaces keyword matching with catalog understanding. It reads your product data, learns the attributes that matter, and answers the way your best sales engineer would. THE CHATSKU PRODUCT SUITE ChatSKU is organized around three tools that work together across the buying journey. ChatSKU Finder: AI search bar for product discovery Finder is an intelligent search bar for your website. Buyers search by description, application, spec, part number, or competitor reference. Finder interprets intent, filters by attributes, and returns ranked, relevant SKUs. It handles typos, abbreviations, and industry shorthand. It narrows large result sets with smart follow-up filters instead of dumping a long list. ChatSKU Builder: guided kit and bundle builder Builder helps buyers assemble multi-part orders. It guides the buyer through compatible components, accessories, and options. Buyers get a complete, correct kit without guessing which parts fit together. This reduces order errors, returns, and back-and-forth with your team. ChatSKU Closer: AI sales chatbot for your catalog Closer is a conversational assistant trained on your catalog. It answers product questions, compares SKUs, suggests alternatives, and recommends add-ons. It works as a 24/7 product expert on your site. When a buyer is ready, Closer guides them to quote or cart. KEY FEATURES Natural language product search. Buyers describe the need in their own words. ChatSKU maps it to your SKUs. Attribute-aware matching. ChatSKU understands dimensions, materials, ratings, finishes, voltages, standards, and units of measure. Cross-reference and substitute lookup. Find equivalents by competitor part number, legacy SKU, or specification. Catalog data enrichment. ChatSKU helps structure and clean product attributes so search and chat results stay accurate. Conversational comparison. Buyers ask which of two products fits their job and get a clear answer based on your data. Guided selling. Follow-up questions narrow a broad request to the right SKU in a few steps. Kit and bundle assembly. Builder checks compatibility and completes the order. Lead capture and handoff. When a buyer needs a human, ChatSKU passes the context to your team so no one starts from zero. Search and chat analytics. See what buyers ask for, what they cannot find, and where your catalog has gaps. BENEFITS FOR B2B TEAMS Higher search-to-order conversion. Buyers who find the right SKU fast are more likely to buy. Fewer support calls. Routine product and spec questions get answered on the site, not by your reps. Faster quoting. Reps spend time on pricing and relationships, not part lookups. Larger orders. Smart add-ons, accessories, and kits raise order value. Better catalog quality. Gaps in product data surface quickly so you can fix them. Competitive reach. Cross-reference search captures buyers who start with a competitor's part number. Always-on selling. Your best product knowledge works nights, weekends, and across time zones. HOW CHATSKU WORKS 1. Connect your catalog. ChatSKU ingests product data from your eCommerce platform, PIM, ERP, spreadsheets, or feeds. 2. Structure and enrich. The platform organizes attributes, maps relationships, and flags missing or inconsistent data. 3. Train the experience. Finder, Builder, and Closer are configured around your products, your terminology, and your buying rules. 4. Launch on your site. Add ChatSKU to your existing storefront or product pages. No need to replace your platform. 5. Measure and improve. Use search and chat insights to refine the catalog and the buyer experience over time. USE CASES Industrial distribution: A buyer needs a replacement for a discontinued part. ChatSKU reads the old part number, matches specs, and offers current equivalents. Manufacturing: A dealer configures a product with options and accessories. Builder confirms compatibility and outputs a complete bill of materials. Wholesale: A contractor describes a job. Closer recommends the right products and quantities. Electrical and building products: A buyer searches by rating, size, and code requirement. Finder returns compliant SKUs only. Packaging and supplies: A buyer asks for a box by inside dimensions and strength. ChatSKU filters to exact matches. WHY CHATSKU INSTEAD OF STANDARD SITE SEARCH Keyword search needs exact words. ChatSKU needs intent. Keyword search ignores context. ChatSKU understands application and specification. Keyword search returns lists. ChatSKU returns answers and next steps. Generic chatbots guess. ChatSKU stays grounded in your catalog, so recommendations come from your real products. Generic AI tools need heavy setup for catalogs. ChatSKU was purpose-built for SKU-based B2B selling. WHAT IS CATALOG INTELLIGENCE? Catalog intelligence means your product data does real work. Instead of sitting in a database, it drives search, answers, recommendations, and kits. ChatSKU reads titles, descriptions, attributes, documents, and relationships, then uses them to serve each buyer question. The better your data, the better the results. ChatSKU also shows you where the data falls short, so each fix improves search, chat, and every order that follows. INDUSTRIES WE SUPPORT ChatSKU fits industrial supply, MRO, electrical, plumbing and HVAC, fasteners and hardware, building materials, packaging, safety equipment, electronic components, and other categories where the product list is long and the specs decide the sale. If buyers need exact answers, ChatSKU is a fit. TEAMS THAT BENEFIT eCommerce managers get better search and conversion. Sales leaders get time back from routine lookups. Product data teams get clear visibility into catalog gaps. Customer service gets fewer repeat questions. Executives get a scalable way to grow online revenue without adding headcount. INTEGRATION AND DEPLOYMENT ChatSKU is designed to sit on top of the systems you already run. It supports common B2B eCommerce environments and structured catalog sources. Our team, with roots in B2B eCommerce since 2011, helps with data preparation, configuration, and launch. You do not need a replatform to get started. FREQUENTLY ASKED QUESTIONS What does ChatSKU do? ChatSKU is an AI catalog intelligence platform. It helps B2B buyers find, compare, and configure products using natural language search and chat. Who should use ChatSKU? Manufacturers, distributors, and wholesalers with large or technical catalogs. Does ChatSKU replace my eCommerce platform? No. It adds an intelligent search and selling layer to your existing storefront. Can ChatSKU search by competitor part number? Yes. Cross-reference and substitute lookup is a core use case. Does ChatSKU work with large catalogs? It is built for catalogs with thousands to hundreds of thousands of SKUs. What are Finder, Builder, and Closer? Finder is the AI search bar. Builder is the guided kit builder. Closer is the AI sales chatbot. How do I get started? Book a demo and share a sample of your catalog. We will show your own products working inside ChatSKU. GET STARTED WITH CHATSKU If your buyers struggle to find the right SKU, your catalog is costing you sales. ChatSKU gives every buyer a product expert that knows every part, every spec, and every substitute. Book a demo today. Visit ChatSKU.com or email g@ChatSKU.com. Keywords: AI product search, B2B catalog search, AI catalog intelligence, SKU search, B2B eCommerce search, distributor product finder, manufacturer product configurator, wholesale AI chatbot, cross-reference part lookup, kit builder, guided selling, product data enrichment, natural language product search, MRO catalog search, industrial distribution software

Chattitude

Chattitude is an AI-powered conversational sales and support agent built for small and mid-sized businesses. With a 20-minute, no-code setup, Chatty instantly engages website visitors and customers—qualifying leads, booking demos, and resolving routine questions 24/7. By deflecting up to 70% of repetitive tickets, it frees human teams to focus on higher-value work while protecting revenue from lost prospects. Chattitude integrates seamlessly with CRMs, help desks, and productivity tools, passing full context and transcripts into your existing workflows. Its multilingual coverage, real-time lead scoring, and built-in scheduling ensure faster response times, higher conversion rates, and better customer satisfaction. Whether you’re looking to boost sales efficiency or reduce support costs, Chatty delivers measurable results from day one.

ciarem.ai

Ciarem is an AI agent, shared inbox and CRM for businesses that sell and serve customers on WhatsApp, Instagram, Messenger and website chat. The AI agent answers from the business's own information, qualifies leads, books appointments in Google Calendar or Outlook, takes orders from a catalog and hands the conversation to a person when the business's rules say so. The team works every channel from one inbox, with each contact's history, funnel stage and owner in the built-in CRM. You can test the agent with your own questions before it talks to customers. Businesses can also send WhatsApp broadcasts with approved templates, collect details with WhatsApp forms (Flows), and answer post comments on Instagram and Facebook with an automatic direct message. Ciarem connects through the official WhatsApp Business Platform, or with Coexistence to keep using the WhatsApp Business app on the same number. It works in English, Spanish and Portuguese, on the web and in iOS and Android apps.

CogniAgent

CogniAgent is a no-code AI agent platform for business. Your agents talk across 8 channels and act across 2,700+ systems. Mid-conversation, your agent checks order status or an open calendar slot, updates the CRM record, and confirms the booking, so customers get an answer instead of a promised callback. Setup is simple: start from a ready-made template, or describe the agent in plain words and the AI Concierge builds it, with no developer needed. Free to start, with no monthly fee and no commitment. Agents run on three technologies. Conversational AI agents hold natural, multi-turn dialogue on voice, SMS, WhatsApp, web chat, Gmail, Outlook, Slack, and Microsoft Teams to qualify leads, answer questions, and collect details. Autonomous AI agents work in the background on events, schedules, or thresholds and complete multi-step tasks across connected systems. Cognitive AI agents unite the two: they talk and act in the same exchange, for example screening a job applicant and booking the interview, or qualifying a lead and sending the quote, while the person is still in the conversation. When a case needs a person, the agent hands it over with the full context. Common agents include lead qualification and follow-up, appointment booking, customer support and order status, candidate screening and interview booking, HR onboarding, and invoice checks. Agents read and write live data in CRM, scheduling, ERP, helpdesk, and ATS apps, with native Google Sheets and Slack connections. Free to start, no credit card needed. Pay as you go. No monthly subscription.

comentario.ai

comentario.ai is an AI tool that answers your business's messages in your own voice, from a single inbox. Today it handles Instagram comments and DMs; WhatsApp, Mercado Libre buyer questions and an embeddable web chat with QR code are coming next. The AI learns your products or services, prices and hours, and drafts every reply sounding like you, not like a generic bot. You approve, edit or discard each reply; nothing gets published without your OK. It only replies, never initiates, and sensitive messages are flagged to you instantly instead of being answered automatically. Built in Chile for small businesses across 180+ verticals, whether you sell products or book appointments. Free plan to start; Pro from ~USD 21/month with a 14-day free trial (no credit card) and a 30-day satisfaction guarantee: full refund of whatever you paid, monthly or annual.

Crescendo Lab CAAC

Crescendo Lab CAAC (Conversation Analytics and Automation Cloud) is an enterprise-grade AI Conversational Engagement Platform that unifies customer service and sales into a single intelligent inbox. CAAC enhances customer support with intelligent and empathetic interactions — helping brands manage every customer conversation across LINE, WhatsApp, Facebook Messenger, Instagram, website chat, and voice calls from one place. CAAC's built-in AI Agent, AiMon, uses semantic analysis to automatically resolve over 80% of common inquiries, reducing agent workloads by more than 50%. AiMon responds 24/7 in natural language, understands customer intent, and ensures smooth transitions between AI and human support — so no conversation gets dropped and no customer feels passed around. Human agents are equipped with AI-powered product suggestions and full customer context surfaced directly in the chat interface, enabling them to focus on complex cases and high-value sales opportunities. CAAC's visual performance dashboards track response times, resolution volume, sales conversions, and revenue attributed to every conversation — giving managers a clear picture of what's working. Key capabilities include omnichannel unified inbox, AI Agent AiMon, semantic intent recognition, AI contextual product recommendations, sales attribution tracking, team collaboration tools, voice call integration with automatic transcription, and AI summarization. CAAC integrates deeply with MAAC and DAAC — forming Crescendo Lab's full AI communication suite. Trusted by 800+ enterprise brands across Taiwan, Japan, Thailand, and Singapore including Nestlé, BMW, Unilever, and IKEA.

CrewDesk

CrewDesk is an AI office manager for local service businesses — answers calls, books jobs, and runs operations 24/7. Built for plumbers, electricians, HVAC, pest control, landscaping, and roofing companies, all trade small businesses.

CXWizard

CXWizard is a customer service automation and conversational AI platform that helps businesses create WhatsApp AI agents to manage sales inquiries, lead qualification, customer support, appointment booking, and customer engagement across multiple communication channels. Designed for small businesses, growing companies, e-commerce stores, service providers, healthcare organizations, educational institutions, and other customer-facing teams, CXWizard enables businesses to automate conversations while maintaining a human-like customer experience. The platform uses artificial intelligence to respond to customer questions, qualify leads, provide support, and perform actions through business integrations, helping organizations manage high volumes of inbound messages more efficiently. CXWizard supports customer interactions through WhatsApp, Instagram, and website chat, allowing businesses to centralize conversations in a single workspace. Built on the official WhatsApp Cloud API and offered by an official WhatsApp Tech Provider, the platform provides businesses with tools for both customer communication and WhatsApp marketing campaigns. Key features include: • AI-powered WhatsApp agents that automate sales, lead generation, customer support, and appointment scheduling • Multilingual and multimodal AI that can understand and respond to text messages, voice notes, images, PDFs, invoices, receipts, and other customer submitted content • Integration with business tools such as Shopify and Calendly, enabling AI agents to take actions like booking appointments, checking order information, and assisting customers with transactions • Unified multichannel inbox that allows teams to monitor and manage conversations from WhatsApp, Instagram, and website chat in one location • Intelligent human handoff and escalation insights that help businesses identify when conversations require human intervention and improve AI performance over time In addition to conversational automation, CXWizard includes WhatsApp bulk messaging capabilities that allow businesses to run marketing and customer engagement campaigns without additional platform markup fees. This makes it suitable for organizations that want to combine customer support, lead management, sales automation, and outbound messaging within a single platform. CXWizard is used by businesses seeking to improve response times, provide 24/7 customer assistance, streamline customer communication workflows, and manage growing volumes of customer inquiries across digital channels through AI-powered automation.

Dapto Frontdesk

Dapto Frontdesk is an AI front desk for your website and email inbox. It answers customer questions 24/7 using your business information, qualifies inquiries, captures lead details, books appointments, follows up with prospects, and hands conversations to your team when needed. Unlike a traditional website chatbot that only answers questions in a chat window, Dapto Frontdesk can handle incoming conversations across your website and email, helping businesses respond faster and move inquiries toward a next step. Dapto Frontdesk can connect with calendars, CRMs, and other business tools to turn conversations into actions such as capturing a lead, booking a meeting, routing an inquiry, or following up. Key capabilities include: AI agent for website conversations AI agent for incoming email Answers grounded in your business information Lead capture and qualification Appointment booking Automatic follow-up Human handoff CRM and calendar integrations Multilingual conversations Conversation analytics Website Agent → Email Agent → Answer → Qualify → Book → Follow Up → Human Handoff

DeskClone AI

DeskClone AI is a platform for building AI support agents that clone the expertise of your best support people - not a chatbot, not a copilot, but an autonomous AI agent that resolves customer issues end-to-end. You don't configure workflows or train machine learning models. You describe your support requirements in plain language to Jarvis, the platform's built-in AI builder, or hand it your existing docs and spec sheets - and Jarvis builds the agent, loads its knowledge, connects it to the tools you already run, and publishes it with a one-line embed code. Every change Jarvis makes is journaled and reversible, so teams can iterate quickly without fear of breaking what already works. Once live, your agent answers from your documentation, past tickets, and email history - resolving issues the way your best person would: order lookups, refunds/replacement orders, account fixes, subscription changes, bookings, etc. It acts right inside your own product or wherever your team already works - Shopify, Stripe, Jira, your helpdesk - and reaches virtually any other system through custom APIs or MCP servers. You control how much autonomy your agent has, from fully hands-off to a human reviewing every sensitive action before it executes. Data is encrypted in transit and at rest, PII is scrubbed and secrets redacted automatically, and DeskClone AI is built with security controls designed to meet SOC 2 requirements, aligned to GDPR, CCPA, and DPDP. DeskClone AI uses flat monthly pricing instead of charging per resolution or per seat. Your bill stays the same whether your agent handles a hundred conversations or five hundred, so support teams can scale volume without bracing for an unpredictable bill every month. Every plan includes unlimited knowledge base storage, unlimited team members, and unlimited clients. DeskClone AI is built for growing SaaS, e-commerce, fintech, and developer-tools companies where support tickets are starting to pile up faster than the team can handle them. At its core is a simple belief: your best people are wasted answering the same questions over and over. DeskClone AI smartly takes on the routine, so they're free to do the work only a human can do.

Entagl

Entagl is an AI front-desk platform for small and mid-sized businesses, clinics, agencies, freelancers and creators. It replaces the manual work of answering customers with AI agents that handle conversations end to end, and it is set up in minutes with no coding. The Receptionist answers DMs, comments and chats across seven channels - Instagram, Facebook Messenger, WhatsApp, Telegram, TikTok, a website chat widget and a programmatic API - from one shared inbox. It answers from your own business data, sells from your product catalog, collects deposits, and books appointments straight into your calendar. The Coordinator is a voice AI that answers inbound phone and WhatsApp calls 24/7 and places outbound calls for appointment confirmations, reminders and no-show win-back. Every call is transcribed and summarized. Studio generates on-brand photos, videos and ad creative from your existing catalog and assets. Ads Co-Pilot monitors Meta ad accounts daily, diagnoses wasted spend in plain language and proposes fixes you approve. Reputation replies to Google reviews and questions under rules you set per star rating. All products share one customer memory, so a DM, a call and a purchase belong to the same person. The platform includes a unified multi-channel inbox, a CRM that builds itself, broadcasts and offers, calendar and deposit handling, Shopify and catalog sync, reporting in bookings and sales rather than clicks, team roles and permissions, and iOS and Android apps. Owners can change any agent behavior by asking in plain language and reviewing the proposed change before it goes live. Entagl supports 10 languages. Compliance features include AES-256 encryption at rest, PHI audit logging for HIPAA-enabled workspaces, and self-service GDPR data export.

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EosDo

EosDo is an AI-powered customer representative platform that helps businesses manage and automate customer interactions across website chat, WhatsApp, email, SMS, and voice calls. AI assistants use customizable knowledge bases built from business-provided websites and documents to provide relevant responses and support multilingual communication. Depending on configured tools and capabilities, AI can assist with customer inquiries, sales, appointment scheduling, and supported business workflows. EosDo includes a built-in CRM, drag-and-drop email builder, audience segmentation, analytics, personalized marketing based on customer and invoice data, and AI-powered voice assistance. REST API and webhook integrations allow businesses to connect external applications and workflows.

Fiko.ai

Fiko.ai is an AI-powered customer service platform that starts with zero setup and gets smarter with every conversation. Designed for business in all industries to unify all channels in one click and start helping customers instantly, no complex configuration, and no IT team required. Fiko learns from every interaction and automatically handles repetitive customer inquiries. 📌 KEY FEATURES: • AI Inbox: Manage WhatsApp, LINE, Zalo, Telegram, website chat, and more from one unified inbox. Create unlimited brands under a single account, each with its own inbox, communication channels, AI knowledge base, and canned responses. • AI Translation: Translate conversations instantly in both directions. Customers can chat in any language, while agents respond in their own. Fiko automatically translates every message before it's displayed or sent. • AI Automation: Build intelligent workflows with memory. Fiko remembers previous interactions within a conversation and branches accordingly, triggered by real conversation lifecycle events, not just keywords. • AI with Human Control: Fiko responds using only your verified knowledge and approved information. Continuously improve your AI with simple thumbs-up and thumbs-down feedback, and choose between Auto Reply and Agent-Controlled modes to keep AI fully under your control. And there's more to come. We're continuously building new AI-powered features to help your teams scale up worldwide effortlessly.