Account-Based Analytics Software Resources

Hey Lucas, Attribution is indeed a tricky subject. Luckily today, with many martech tools you can track a couple of metrics to determine how to improve your marketing program return and revenue attribution. First, keep in mind to understand what attribution model is appropriate for your organization: Single-touch attribution models These models offer marketers the simple solution of applying all credit to a single touchpoint in the customer journey. There are three widely used single-touch attribution models: - First-click models give 100% credit to the action that drives the first visit to your website. - Lead-creation-click models give all credit to the last action a visitor takes before filling out a contact form and becoming a lead. - Last-click models give all credit to the marketing channel that turned a lead into an opportunity. Without a doubt, single-touch models are the easiest to implement and understand. But they have obvious drawbacks—namely, they attribute all the credit to one activity, prohibiting marketers from connecting revenue to multichannel strategies. While these may work in B2C scenarios, where customer journeys tend to be shorter and more straightforward, they are insufficient for B2B revenue attribution. For example, a first-click model will never help you understand the impact of a retargeting campaign because, by definition, it won’t be the first click. Similarly, a last-click model will never help you understand the impact of a top-of-the-funnel acquisition campaign. Multi-touch attribution models Unlike single-touch models, multi-touch attribution gives marketers the chance to allocate different revenue credit to different activities. There are five particularly popular multi-touch models: Linear models give equal weight to every touchpoint. So, if you have three touchpoints, each will receive a third of the credit. Descending or time decay models give more credit to touchpoints that are closer to the conversion. U-shaped models attribute 40% of revenue credit to each the first and lead-creation touch. They evenly split the remaining 20% between every other touch. W-shaped models attribute 30% of credit to each the first visit, the lead-creation session, and the opportunity-creation session. They divide the remaining 10% among all other activities. Full-path models attribute revenue to activities throughout the entire customer journey. In these models, 22.5% of revenue credit goes to each the first touch, lead-creation touch, opportunity-creation touch, and closed-revenue touch. They distribute the remaining 10% among all other touchpoints. Multi-touch attribution models are particularly useful in B2B marketing environments, where customer journeys are regularly drawn-out and nonlinear. Because these models align with crucial funnel stages, marketers can use them to gain an improved understanding of customer journeys and accelerate purchases. Now, you can find out how to improve by tracking a couple of KPIs, as follows: - Understand where the revenue really enters your funnel with historical attribution - Uncovering the ROI and impact of every channel - Mapping purchase Intent I hope it helps. Good luck, Saulo Avelar

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It mainly used for managing our leads and making good relationships with our customers.

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Improve what aspect of reporting. There are several dashboards and reports available. (https://docs.marketo.com/display/public/DOCS/Reporting) The Performance Insights reporting does require a subscription. It is not uncommon for people to want better reporting, and is a common theme among users. The fact is that there is a lot of data and many people want reporting set-up in a particular way to suite their business, so in my opinion that is a difficult challenge. The most effective way to improve reporting is to create a Smart List report to filter the data that is desired and then importing the data into your report tool of choice. (e.g. Tableau, Google Data Studio, etc.) You also can automat the data extraction with integrations to available in LaunchPoint (https://launchpoint.marketo.com/) or create your own with a Zapier (https://zapier.com/apps/marketo/integrations) integration.

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