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Zingtree

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100 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.6
Serving customers since
2020
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Zingtree Reviews

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Verified User in Government Administration
AG
Verified User in Government Administration
07/13/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller

Flexible, Information-Rich Trees That Keep Getting Better

I like how much information you can put into it, and how you can always keep refining, editing and adding to your existing trees. I like that I can create one tree that is useful for our entire Agency. I like that I can choose the layout specific to the information I put in.
Verified User in Consumer Services
AC
Verified User in Consumer Services
07/13/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Groupon's Zingtree usage

Code free based tool is great for workflow authors like me who are not familiar with coding
Tymian M.
TM
Tymian M.
07/13/2026
Validated Reviewer
Review source: G2 invite on behalf of seller

Visual Tree Builder Makes Troubleshooting Flows Fast and Clickable

The visual tree builder is the standout for me. I can map a full troubleshooting or support flow by dragging nodes instead of hard-coding logic, and less-technical teammates can follow and edit it too. What used to live as scattered if/else documentation is now one clickable decision tree that people actually use in the moment. The best part is how fast I can turn a messy internal process into a live, clickable decision tree that plugs into the tools we already use. Instead of maintaining a separate wiki, updates go live in minutes and everyone works from the same consistent, step-by-step guidance.

About

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HQ Location:
San Francisco, US

Social

@zingtree

What is Zingtree?

Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s platform is trusted by CX leaders at Sony, Allianz, Experian, Corpay, and Optum to resolve millions of high-stakes interactions with enterprise-grade security and reliability. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. With Zingtree, you can instantly generate AI Agents with natural language, deploy across any channel, and ensure the optimal path to complete first contact resolution for agents and customers. Whether you’re managing AI-based, logic-based, or hybrid paths, you control and can easily refine rules, compliance checks, and business logic.

Details

Year Founded
2020
Website
zingtree.com