Minimal improvisation. Correct script adherence. Real error reduction. I love the integration it has with my contact center SaaS. It is very user-friendly when using it within my contact center SaaS. My team of agents' performance has improved. The cost is a bit high, but it has been worth it. I would like to explore more of what can be done with AI. There was support at the beginning, and I haven't used support to improve it.

I really like how easy it is to build the trees internally with Zingtree. It cuts down the need for dev time, meaning we can solve problems in minutes instead of days, weeks, or even months. This simplification really helps in reviewing complex processes without needing assistance. Additionally, for customers, it boosts the self-service journey, enhancing their capability to handle inquiries.

I like that workflows are simple to create/ follow and it's a platform that allows support in one centralised place