I like how eDesk allows multiple users to answer tickets in the same mailbox without confusion. It's great that it helps us keep an easy record of all conversations. I appreciate how customizable it can be—Carlos Moita was able to make a specific change very quickly, which was awesome! He changed an avatar color that wasn't changeable before, preventing duplicate colors and avoiding confusion within the team about ticket assignments. Also, the initial setup was very easy!

Being Able to manage my msgs from 20+ platforms at one place

Responsive, helpful support and a smooth plan upgrade. Carlos took time to understand our needs and made the upgrade easy.