I like that I don't need to check every selling platform because eDesk allows me to manage every customer question in one place. The number of integrations eDesk offers is really great and makes it very useful. I switched to eDesk due to the REST API capabilities, the quantity of integrations, and its pricing, which makes it a valuable tool. Despite being new to eDesk, I find it relatively easy to integrate channels. Even though the smart tools are a bit confusing initially compared to the previous product, they offer more functionality. Although it's quite expensive, it provides good value, and so far, I've run into almost no problems.

It’s easy to integrate with marketplaces, and the customer service is amazing. The interface is simple to use, and the templates are great. I was also able to offload our customer service to our customer service agent without any hassle.

eDesk is very user-friendly, enabling our customer service staff to manage customer enquiries efficiently. It integrates directly with our major sales channels as well as our email inboxes, which was very easy to set up. The support we have recieved on minor teething issues has been excellent, and the team could not do more for us.