I like how easy it is for students to book their appointments. It's very easy to understand how to use it from a student perspective.

One of the biggest advantages is how easy it is to organize appointments and manage student traffic. Students can check in quickly, see their place in the queue, and receive updates without having to physically wait in line or repeatedly check with staff. For a career centre where drop-ins and quick advising sessions are common, this creates a much smoother experience for both students and advisors. From a management perspective, the dashboard makes it easy to monitor queues in real time and ensure our team’s time is being used efficiently. It also helps us identify peak advising periods and adjust staffing accordingly. This kind of visibility is particularly useful during high-demand times like recruiting seasons.

WaitWell has completely transformed how we manage student appointments and drop-in services in Student Services. The SMS functionality is a game changer—students receive confirmations, reminders, and can check in or manage their own appointments from their phones. This has significantly reduced missed appointments and front-desk traffic. The platform has also helped us meet and exceed our 48-hour service access target, allowing students to access advising much more quickly while freeing up staff to focus on more complex student needs rather than manual scheduling. I also want to highlight our account manager, Scott Pfeiffer, who has been exceptional throughout the process. Scott has been responsive, supportive, and proactive in helping us think through how to configure the system to best support our workflows. Overall, WaitWell has helped us improve both operational efficiency and the student experience, and I would highly recommend it to any organization managing high-volume service environments