I have used it as an admin and as an agent. As an agent, the training to use it was very simple. Also, it is intuitive to use, which even for someone who is not a tech expert, results into an easy engagement. Now, as an admin, the level of customization is truly outstanding, and it translated into what we wanted our students to see.

I love the desktop push notification feature for new visits added to a line. As a supervisor of an advising office, it allows me to focus on other work while having a general sense of that day's volume depending on often I see push notifications. I also find the daily Dashboard useful and review the weekly email location summaries to have a sense of last week's traffic. I appreciate the color coding for different visit reason types, it helps staff pull visitors out of line for higher priority visit reasons. The backend set up is also much easier to use than our former line management system, QLess. It's very user friendly and easy to make day-of or advanced notice temporary closures. The customer service is great, they build new features that we request very quickly, handled the staff and admin trainings, and are quick to respond to questions or add info to the knowledge base. Very pleased!

I like that there is a high degree of customizability enabled, so that we are able to add, remove, or modify specific features depending on how relevant they are for our purposes. It has been pretty smooth transferring people to different queues, or being able to either put them back in the queue or remove them in situations of no-shows.