WaitWell has completely transformed how we manage student appointments and drop-in services in Student Services. The SMS functionality is a game changer—students receive confirmations, reminders, and can check in or manage their own appointments from their phones. This has significantly reduced missed appointments and front-desk traffic. The platform has also helped us meet and exceed our 48-hour service access target, allowing students to access advising much more quickly while freeing up staff to focus on more complex student needs rather than manual scheduling. I also want to highlight our account manager, Scott Pfeiffer, who has been exceptional throughout the process. Scott has been responsive, supportive, and proactive in helping us think through how to configure the system to best support our workflows. Overall, WaitWell has helped us improve both operational efficiency and the student experience, and I would highly recommend it to any organization managing high-volume service environments

I like that WaitWell is easy to use for the customers and highly configurable. The predefined time slots with capacity limits are particularly useful. The initial setup of WaitWell was very easy, which I appreciate.

I like how quick deployment was within our team. They adopted it very quickly and it accelerated our ability to get welcome calls handled by our project management team in a timely manner.