Userlane
81 reviews
- 1 profiles
- 2 categories
Average star rating
4.7
Serving customers since
2016
Userlane Reviews
BG
Benjamin G.
Great tool for onboarding our customers
- very flexible
- Onboarding guides can be edited without coding/developers
- bug fixing is very fast (bugs are rare!)
- fast development of new features
- scheduled feedback and business review meetings
- segmented announcements possible
AC
Verified User in Computer Software
Well-designed tool with good customer service
The software was easy to integrate and ensures a higher adaptation by users through guided tours. We also use the announcement function very often to keep our customers up to date. Both lanes and announcements can be segmented for the respective target group and the analytics are very helpful after the rework. The support always puts a lot of effort into problem-solving and our contact person takes excellent care of us.
AC
Verified User in Computer Software
Userlane makes our users smile
Since we started using it, we can interact with our tool users in a great way. We understand the usage of our users better and with the help of Userlane we have built our own personalised witty guide, which is already really popular and well-known. The communication and the monthly fixed meetings with our contact person are super friendly.
About
What is Userlane?
Userlane helps healthcare, financial services, manufacturing, and pharma organizations see where software and AI create friction, get the right help to people inside every application, and prove the impact. The platform delivers two integrated capabilities: Application Intelligence for analytics and decisions, and Contextual Assistance for in-app help and automation.
Details
Year Founded
2016
Website
www.userlane.com