First of all, I like the ease of creating guides, tool tips and announcements. Secondly, the segmentation, for users and pages, is critical for our platform. Our developers really like how easy it is to embed the Userlane code snippet, and adjust it as needed. Finally, we are thrilled that we are going to finally have solid data on our user's platform behavior and habits. The HEART analytics were key in our decision to go with UserLane. Customer support has been fantastic through the entire process. Great team!

Guidebuilding works very easily and quickly. It is not only explanatory, but can guide users through a process in real time.

I like the best: -> how it is easy to create a guide or announcement. -> support and that we have a dedicated Customer Success Manager. -> implementation process. -> new features -> API