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Userlane

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81 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.7
Serving customers since
2016

Profile Name

Star Rating

67
14
0
0
0

Userlane Reviews

Review Filters
Profile Name
Star Rating
67
14
0
0
0
Hendrik S.
HS
Hendrik S.
09/25/2022
Validated Reviewer
Verified Current User
Review source: Organic

Userlane is easy to use and helps your customers to drive through your software!

Editor mode to capture userlanes, integration of video and GIFs
Verified User in Commercial Real Estate
AC
Verified User in Commercial Real Estate
09/14/2022
Validated Reviewer
Review source: Organic

Especially useful and convenient software. Highly paced development process.

The seamless integration of the interactive tutorials and the outstanding onboarding process in using this tool.
Verified User in Banking
AB
Verified User in Banking
09/13/2022
Validated Reviewer
Review source: Organic

Easy to use, excellent support, good customer feedback!

We use Userlane for helping Administrators do their specific assignments on our platfoms as well as guide Users through application use wherever necessary. This works really well, and we have also already had good customer feedback regarding the new userlane guides. The best thing is making changes without any software releases or input from our platform developers, we can just administer the help via Userlane in any way we think necessary, and can make and publish changes anytime. This gives us the opportunity to finetune the Userlanes for helping our customers anywhere, anytime. It can be a bit tricky to work with the code selector if you have no experience in coding, but the support is always very quick and excellent, so it has not been an issue for our team. Userlane is also very flexible and accommodating concerning special requests. It has been a pleasure to work with the Userlane team!

About

Contact

HQ Location:
Munich, Bavaria

Social

@UserlaneHQ

What is Userlane?

Userlane helps healthcare, financial services, manufacturing, and pharma organizations see where software and AI create friction, get the right help to people inside every application, and prove the impact. The platform delivers two integrated capabilities: Application Intelligence for analytics and decisions, and Contextual Assistance for in-app help and automation.

Details

Year Founded
2016