SysAid

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761 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.5
Serving customers since
2002
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576
150
22
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6

SysAid Reviews

Review Filters
Profile Name
Star Rating
576
150
22
7
6
Jose Antonio P.
JP
Jose Antonio P.
Consultor de Transformacion DigitalMid-Market (51-1000 emp.)
10/20/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

Great ITSM Platform That Meets Our Needs Well

This is a great ITSM platform, and it meets our current needs well.
AR
Andres R.
FullStack DeveloperSmall-Business (50 or fewer emp.)
10/16/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

AI that categorizes tickets and saves time: simple interface and great integration

I like this AI integration, it helps me a lot to categorize my tickets more easily, it also helps manage time, the interface is very simple to use and integrates very well with my other tools, it doesn't require many resources and the performance is optimal.
Israel O.
IO
Israel O.
Technical support analystEnterprise (> 1000 emp.)
09/24/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

Ticket Management and Learning AI: An Excellent Experience

The way tickets are managed and how AI is used, especially how it learns

About

Contact

HQ Location:
Toronto, Canada

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What is SysAid?

SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster, smoother IT service. And IT service teams get a break from their repetitive manual tasks and some time to actually do the work they love.

Details

Year Founded
2002
Website
www.sysaid.com