The software provides real-time feedback from callers, allowing for immediate verification of issue resolution. This feature helps ensure that customer concerns are addressed effectively during the first call.
View Full ReviewService Quality Measurement (SQM) Group is a North American QA, CX, and Benchmarking automation company founded in 1996. We help contact centers improve customer experience by combining AI-powered auto QA, predictive CSAT scoring, benchmarkable CX metrics, customer and employee research, agent self-coaching, and industry-leading CSAT excellence awards and badges. Our solutions help organizations identify what drives customer satisfaction, reduce repeat contacts, improve compliance adherence, and motivate agents to deliver world-class customer experiences. Through predictive insights, benchmarking, and recognition programs, SQM empowers contact centers to improve performance, strengthen agent engagement, and achieve measurable CX results.
