If I have to put it simply the biggest win is consistency. We operate in several cities and each hostel needs to feel like goSTOPS, and guests expect the same vibe. Clean bunks to Friendly check in to Quick help and social spaces that feel active and safe for young travelers. SmartWinnr lets us push one standard way to greet, upsell add ons, handle complaints, and close night audit. Staff learn it in bite sized pieces on their phone. I can see if someone has finished training before I put them on a busy shift.

In terms of new things, they have made many advancements that we love and since last two years, the adoption has been very high. We are consistently above ninety five percent completion. The question builder is flexible and fast. We can mix formats and test clinical facts, positioning, and objection handling without spending extra time. The reports show who has understood the message and where we still see gaps.

Our medical reps get short quizzes, quick competitions, and a visible leaderboard, which keeps them engaged and the content library is very useful. All the latest clinical material and customer facing decks sit in one place, so they do not have to call marketing for the right document. We now publish full learning journeys in SmartWinnr. They include product explainers, case examples, and follow up questions. It helps reinforce complex topics without long classroom time.