--- title: ServiceNow Manufacturing Commercial Operations Reviews meta_title: 'ServiceNow Manufacturing Commercial Operations Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how ServiceNow Manufacturing Commercial Operations works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 13 scale: '5' date_modified: '2026-10-31' parent_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management ---

ServiceNow Manufacturing Commercial Operations Reviews & Product Details

User Insights

Average based on 13 real user reviews.

ServiceNow Manufacturing Commercial Operations Reviews (13)

Reviews

ServiceNow Manufacturing Commercial Operations Reviews (13)

4.4
13 reviews

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Anupam N.
AN
Anupam N.
Senior Software Engineer
Enterprise (> 1000 emp.)
"Great tool"
4/5
What do you like best about ServiceNow Manufacturing Commercial Operations?

The ease of navigation between various sub-categories within the product suite. Also we can STAR mark few of the ones that someone uses more frequently which is absolutely needed. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Manufacturing Commercial Operations?

The look & feel used to be pretty OLD but looks like that has been recently updated. The filter & search is a bit confusing, hope that can be bettered some day for user convenience. Review collected by and hosted on G2.com.

SEKHAR R.
SR
SEKHAR R.
Full-stack Developer
Mid-Market (51-1000 emp.)
"Cool Tool"
4/5
What do you like best about ServiceNow Manufacturing Commercial Operations?

One important aspect is the smoothness of transitioning between different sub-categories in the product suite, as well as the ability to mark certain frequently used ones with a star for easy access. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Manufacturing Commercial Operations?

Although the appearance of the product suite used to be outdated, it seems that it has been recently updated. However, the filtering and search function can be confusing and hopefully improved in the future for better user convenience. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Efficient way to record your tasks."
5/5
What do you like best about ServiceNow Manufacturing Commercial Operations?

It was quite helpful to have a record of all tasks for RITMs and Incident completed is recorded. Knowledge articles can be published and software related information can be categorised. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Manufacturing Commercial Operations?

Not really anything to dislike except when you search for keyword in process review then it takes a long time to search in all categories. That speed if can be increased then its helpful. Review collected by and hosted on G2.com.

Rishi T.
RT
Rishi T.
Power Bi Developer
Enterprise (> 1000 emp.)
"Incredible ServiceNow"
4.5/5
What do you like best about ServiceNow Manufacturing Commercial Operations?

ServiceNow is one of the best Softwares in the cases management workculture, we can create good dashboard out of it. which helps us to take valuable decision easily Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Manufacturing Commercial Operations?

To pay for access of advanced feature is a flaw but it also maintains company standards which is a good sign to work. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Enterprise (> 1000 emp.)
Originally submitted 1/28/2023
"Service now is an advanced tool used for various purposes like Incident Mgt, digital workflows"
5/5
What do you like best about ServiceNow Manufacturing Commercial Operations?

It's fast since it is cloud-based, and I like its flawless workflow functionality. It does almost what content management tools like Lotus Notes or CRM like Salesforce can do. One of the most robust tools in the market now. It's even used within MNCs as an ITSM tool Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Manufacturing Commercial Operations?

When we implemented ServiceNow in our FSM environment, most of my colleagues found it difficult to navigate and understand its status & flow, for example, change management and incident management processes. With a bit of basic training, they were able to catch up. If we have a proper layout or hint to understand the flow within, that would be helpful Review collected by and hosted on G2.com.

HB
Haripriya B.
Senior Analyst
Enterprise (> 1000 emp.)
Originally submitted 1/26/2023
"ServiceNow Manufacturing Connected Workforce - Review"
3/5
What do you like best about ServiceNow Manufacturing Commercial Operations?

It provides improved visibility and control over manufacturing operations, leading to increased efficiency and productivity. And Organizations can also benefit significantly from automated workflows and procedures and the real-time capability to track and manage inventory and assets. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Manufacturing Commercial Operations?

High cost and limited customization options. The complexity of system configuration and setup. Mainly integration with other systems and data sources is quite challenging. Review collected by and hosted on G2.com.

Nitin K.
NK
Nitin K.
Advertising Operation Trainer [Twitter Contractor]
Small-Business (50 or fewer emp.)
"ServiceNow Manufacturing Connected Workforce is a good place to automate your business need."
4/5
What do you like best about ServiceNow Manufacturing Commercial Operations?

The best part of ServiceNow Manufacturing Connected Workforce is it will give you a one-stop solution for your business that will help you to grow in a current fast work environment. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Manufacturing Commercial Operations?

I wouldn't say I like ServiceNow Manufacturing Connected Workforce because they focus on extensive business purposes. I would suggest they understand someone's business needs appropriately and then take action based on those needs. Review collected by and hosted on G2.com.

BD
Bernardo D.
Ecom manager
Enterprise (> 1000 emp.)
"versatile and ideal tool"
5/5
What do you like best about ServiceNow Manufacturing Commercial Operations?

is a great way to organize, follow up and have solutions to day to day system issues Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Manufacturing Commercial Operations?

nothing so far, it has been a good experience to work with it Review collected by and hosted on G2.com.

AT
Ankesh T.
infra Developer
Enterprise (> 1000 emp.)
"Best App to boost productivity, and maximize your Operational Technology uptime!"
5/5
What do you like best about ServiceNow Manufacturing Commercial Operations?

As your employees retire or quit, you must improve the consistency and efficiency of your processes or risk increasing the potential for human error and safety concerns. With the ServiceNow Manufacturing Connected Workforce application, you can give your employees a more intuitive way to get their work done. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Manufacturing Commercial Operations?

All are good in this app. as far as i see only interface has to be good. Review collected by and hosted on G2.com.

NAMRATA M.
NM
NAMRATA M.
Infra Developer
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Scaling business through tools thereby reducing risk and increasing safety"
4.5/5
What do you like best about ServiceNow Manufacturing Commercial Operations?

It increases efficiency with the help of mapping system processes and relationships. It makes Workforce compatible with integrating with mobile and scales up the business. Creation of repository for knowledge base and delivering them to workforces which enables them to excel in fast-changing conditions Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Manufacturing Commercial Operations?

Since it's a low-cod tool, it must focus on making it low-code, thereby decreasing code usage. 3rd party integration must be increased more to a level that will be compatible with the whole globe. Review collected by and hosted on G2.com.

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GU
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What is ServiceNow Manufacturing Connected Workforce used for?

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