I use Qualified to generate leads from our website, and I really like how versatile it is. The Salesforce sync is great, and the product updates are consistently on point. It makes the CRM sync feel seamless, and it’s also quick to set up. The updates to Piperx have been especially strong—they’ve taken the chatbot to a new level. Also, my account manager, Liz, has been really helpful.

I really like how Qualified goes much deeper than being just a chatbot. During onboarding, I often wondered if Qualified could do something specific, and usually, the answer was yes. It's clear to me that Qualified is thoughtfully designed around real SDR team workflows. It automates repetitive tasks, routes website visitors to the right rep's calendar, and follows up based on CRM and website behavior. The customization level is a big differentiator. We created an AI SDR persona named Franklin, who communicates in a way that resonates with Fire Chiefs, enhancing the experience for our prospective customers. I also found the setup process enjoyable, thanks to our Qualified CSM, Elle, who set a high bar with her structured plan and consistent support. Overall, the platform significantly reduces operational workload and allows us to focus on new opportunities while ensuring personalized customer experiences.

We actually brought in Qualified specifically to use their AI, Piper, who we call Lena. I helped out with the onboarding from the BizOps side to make sure it integrated smoothly with Salesforce, and our Qualified rep, Elle, was incredibly helpful throughout the whole process. She made the rollout super smooth and ensured everything was set up perfectly. Now, Lena automatically grabs our web traffic, qualifies leads, and books meetings for the sales team around the clock. The UI is clean, the performance is solid, and the ROI was obvious almost immediately. It has been a huge win for us