Puzzel

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4.5 out of 5 stars
172 reviews
  • 1 profiles
  • 14 categories
Average star rating
4.5
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Puzzel CX Platform

172 reviews

Puzzel's cloud-based contact centre encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today's omni-channel and mobile environments.

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Star Rating

125
41
3
1
2

Puzzel Reviews

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Profile Name
Star Rating
125
41
3
1
2
Joe T.
JT
Joe T.
Business AnalystMid-Market (51-1000 emp.)
06/30/2026
Validated Reviewer
Verified Current User
Review source: G2 invite

Puzzel: Rapid, flexible deployments that adapt to changing requirements

|Puzzel CX Platform
It allows us to effect change quickly, deploying new solutions as and when new requirements arise
JI
Josh I.
Mid-Market (51-1000 emp.)
03/24/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

CRM Integration Shines, Needs Better Communication

|Puzzel CX Platform
I like the CRM integration on Puzzel CX Platform which has significantly reduced our lead handling time. I'm also impressed with the AI aspects that help in maximizing the potential for our work rate.
Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
03/24/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Boosted Request Handling, But Attachment Search Needs Improvement

|Puzzel CX Platform
Puzzel has improved efficiency in handling our customers' requests

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HQ Location:
Alna District, Oslo

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What is Puzzel?

Puzzel's customer-centric CX ecosystem helps organisations like yours deliver efficient and delightful interactions. Every time.

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Website
www.puzzel.com